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What's Really Driving Business Intelligence?
Typical explanations given for increased spending in business intelligence include, meeting government regulations, managing information overload, tracking

jonathan knowles  two decades. According to Jonathan Knowles of Brand Finance, a consultancy that specializes in the valuation of businesses, the tangible assets that used to account for 75 percent of a company's stock market value in the 1980s now only accounts for 22 percent of market value. What on earth does this have to do with BI, you ask? Let's cut to the chase. Turning Intangibles into Value We've just seen that the way markets value a business is growing increasingly disconnected from the hard assets of the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » jonathan knowles


“Act Vertical” vs. “Go Extinct” Retailers - Part 3
Part 1 of this blog series set the historical background for supply chain management (SCM) evolution and presented the advantages and shortcomings of vertical

jonathan knowles  that's the contention of Jonathan Byrnes, a professor at MIT . Writing in the Harvard Business School's Working Knowledge 2005 article entitled “You Only Have One Supply Chain?”, Byrnes also asserts that one supply chain is not enough: two, three, or more would be preferable. One size fits all supply chains may have been sufficient in the past, he believes, when that was the competitive norm, but modern IT makes it possible to have multiple, dynamic chains that can accommodate different product and Read More...
Remember The Story About The Secret Cookie Recipe? Looks Like It’s Been Patented
A patent has been issued on a technique for sharing cookie information between different domains. Why?

jonathan knowles  which suggests that inventors Jonathan Rosenberg, Munish Gandhi and Andrew Werth were among the earliest to think about this problem. The problem they address is that of allowing a user's identity to be shared between websites. In this context identity doesn't necessarily refer to personally identifiable information, of the kind that got DoubleClick in trouble. It could be as simple as a user id. Suppose that a publisher runs a family of related websites, say www.goldflutes.com and Read More...
Future Trends in Wholesale Distribution—Part 1: Disruptive Innovations
The TEC Vendor Challenge was in full swing last week, with a full slate of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

jonathan knowles  Bob Heaney,  Pemeco ’s Jonathan Gross, and I had a great time at the end of the first day talking about future trends in wholesale distribution. The main trends that we see in this area can be categorized into three groups: disruptive innovations, outside-in omnichannel fulfillment and next-day delivery, and emerging technologies. This post recaps the insight garnered at the TEC Vendor Challenge about how disruptive innovations are changing the landscape of the wholesale distribution industry. I will Read More...
Future Trends in Wholesale Distribution—Part 3: Emergent and Emerging Technologies
This last post of the series on the panel discussion at the recent TEC Vendor Challenge gives an overview of several key emergent and emerging technologies that

jonathan knowles  wholesale distribution between myself, Jonathan Gross, vice president (VP) and general counsel for  Pemeco , and Bob Heaney, senior research analyst in supply chain management (SCM) for  Aberdeen . In  part 1 of this blog post series , I reviewed the panel’s discussion of how disruptive innovations are changing the wholesale distribution landscape. In  part 2 , I reviewed the panel’s discussion of omnichannel fulfillment, the “Next-Day Delivery” mandate, and what wholesale distributors are doi Read More...
Every Angle for SAP: A Product Note
Hundreds—even thousands—of transactions could represent a great challenge when trying to analyze data and obtain results. Every Angle is a tool that can deliver

jonathan knowles  Angle for SAP: A Product Note One of the biggest challenges when working with any enterprise resource planning (ERP) system is trying to analyze data. An ERP system can generate hundreds or even thousands of transactions in a very short period of time. An ERP data analysis requires handling enormous amounts of information, not to mention understanding its complex data structures. This can be a major issue if you want to gain operational, strategic, and tactical control of the organization. Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

jonathan knowles  growth. As indicated by Jonathan Byrnes, a prominent customer service thought leader and author, service innovation and growth requires proactive account management and intimate customer understanding. Today, leading companies are redefining customer service . Phrases like “building a relationship with the customer,” and “understanding the customer better than the customer understands herself” underscore this new objective. Jonathan Byrnes HBSWK, Jul7, 2003, “Out-of-the-Box Customer Service” Read More...
Software Growth - Complete the Transaction! Part One
We got many letters for more ideas and details, so we are doing a more in-depth series for supply chain software leaders. In this article we will discuss the

jonathan knowles  below). Success in Adjacency Jonathan Byrnes, of Harvard Business School's HBS Working Knowledge, says: Paradoxically, leadership businesses have the most to lose in adjacency expansions. Their valuable core franchises would be put at risk by major forays into the wrong adjacency or by premature abandonment of the core as an investment vehicle. And this risk is compounded by the abundance of temptation: The strongest businesses with cash to invest have opportunities brought to them every day by a long Read More...
SAP—Making HANA More Attractive in the Cloud
At a recent virtual event, SAP unveiled the next steps in the evolution of the SAP HANA Cloud Platform. Read about the key strategies spearheading SAP HANA's

jonathan knowles  , and hosted by Jonathan Becher, Chief Marketing and Communications Officer at SAP, and Dr. Vishal Sikka, member of the Executive Board of SAP AG, Products & Innovation, announced SAP’s next steps to expand SAP HANA’s features with new offerings as well as new purchasing and consumption options for its customer base. SAP HANA New PaaS Offering for Application Development Part of what was announced during this event was new offerings that will enable startups, independent software vendors (ISVs), and Read More...
SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

jonathan knowles  support is No. 1. Jonathan IT consultant at a small consulting firm Purchased a phone system for a client Do as much research as you can- voip-news.com was helpful in giving comparisons. Andy CEO of a financial services firm Purchased a phone system for the first time If they can start small (try a few phones before diving in), that's the beauty of hosted. Make sure bandwidth infrastructure will work with the new system. Basically, try before you buy! Gabe IT department in small consulting firm Read More...
Adobe and SAP Partner for Superior CMO Solutions
Adobe and SAP at Adobe Summit 2014 announced a global reseller agreement targeted at digital marketing and omnichannel commerce for enterprise customers

jonathan knowles  this event, SAP’s CMO Jonathan Becher explains : Adobe Marketing Cloud, hybris Commerce Suite, and SAP HANA will supercharge analytics to quickly process millions of customer records and accelerate access and discovery of key insights down to the individual customer level. Digital profiles can now be enhanced with other significant enterprise information to include customer demographics, orders, purchases, returns, service tickets, call center records, Web interactions, billing, and financials. As a Read More...
Supply Chain Shorts for the Week of April 8, 2013
In this week’s Shorts, we talk about JDA’s release of JDA eight; Retails Solutions’ value proposition; and a recent visit to Oz Development. What have you been

jonathan knowles  co-founded and led by  Jonathan Golovin , whom some of you (and this is a real test of your knowledge of the enterprise software space) may remember from the days of MES vendor Consilium (acquired by  Applied Materials  in 1998.) The retail space is a fascinating industry these days, with multiple competing factors wreaking havoc: ubiquitous connectivity, the proliferation of mobile technologies, and the ever-shifting trends in the social landscape, particularly around personalization and location. Al Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

jonathan knowles  number of products that Jonathan Dambrot, Founding Partner at Prevalent Networks, compared in his search for a better CRM solution. Prevalent Networks is an information security consulting firm that does vulnerability assessments, legislative compliance, and other work in the field of Internet and network security. Prevalent's main goal is to work with its clients on mitigating internal and external risk. Prevalent employees need to keep information concerning their clients up-to-date on a regular basis a Read More...
6 Best Practices for Selecting ERP Software
Enterprise resource planning (ERP) solutions are large, and complex by nature, making them very difficult to evaluate and compare. So how do you select the ERP

jonathan knowles  Focus Experts Dana Craig, Jonathan Gross, Tim Hourigan, Michael Krigsman, Tom Rogers, Bob Swedroe, and Chintan Tyagi share their top 6 best practices for selecting ERP software. Read More...
Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?
Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information

jonathan knowles  Blog written by Jonathan Kantor. Read More...

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