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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

journal of product innovation management  including the Wall Street Journal, Newsweek and Entrepreneur magazine. Leary writes regular online columns for Inc. and Black Enterprise magazines. He hosts and produces the popular Technology For Business $ake radio program. Leary's blog can be found at http://crm2.typepad.com . You can follow him on Twitter at http://www.twitter.com/BrentLeary . He can also be reached via email at bleary@crm-essentials.com . Searches related to Social CRM: Customer Relationship Management in the Age of the Read More...
Product Development and Portfolio Management
The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses...
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Documents related to » journal of product innovation management


The Innovator’s Toolbox: Empowering the Next Wave of Difference Makers
The need for innovation is gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these

journal of product innovation management  Innovator’s Toolbox: Empowering the Next Wave of Difference Makers The need for innovation is gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these ideas into successful products? Learn the answer to this question by examining how leading companies empower their innovators with tools and strategies that allow them to leverage ideas and knowledge to develop a steady stream of new and profitable products. Read More...
New Chapters in the Evolutionary Journal
Recognizing that change is a constant is the first step to survival in this new economy. Identifying the changing nature of business partners—customers

journal of product innovation management  Chapters in the Evolutionary Journal Introduction The evolution of man has been supported by innovation and discovery. The invention of the wheel created a mobility that expanded regional boundaries. Water borne transportation opened unexplored horizons, enabling global discovery. Paper and ink enabled the sharing of information, although initially this was only available to the privileged few. The first true revolutionary technology, the printing press, unleashed a new age of discovery. The written word Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

journal of product innovation management  (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates warned his top executives of the SaaS threat. In these excerpts, Gates called on Microsoft to jump toward the trend of SaaS over the Internet. Some are comparing the memo to his call in the 1990s for Microsoft to embrace the Internet and in the early 2000s to embrace Web services. These calls led to the ubiquitous Microsoft Internet Explorer ( IE ) browser and Microsoft Service Read More...
These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

journal of product innovation management  in The Wall Street Journal (WSJ) article from mid-2008 came from one Home Depot supplier , and it reinforces the bold premise of investing for growth when times turn tough. In fact,  a March 2008 study conducted by Bain & Company  found that during the last recession more than a fifth of the companies in the bottom quartile jumped to the top quartile in their industry and more than a fifth of “leadership companies” fell to the bottom quartile. Forward-looking companies maintain their unwavering Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

journal of product innovation management   Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

journal of product innovation management  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The

journal of product innovation management  BPM Suite 9.1 Business Process Management Product Certification Report Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for this BPM product's highlights, competitive analysis, product analysis, and in-depth BPM analyst Read More...
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

journal of product innovation management  Management: Yard Management, Competitive Analysis, and Challenges Extension to Yard Management Enterprise systems are penetrating every aspect of a company's operations. For some time now, organizations have realized that the warehouse must become a dynamic area. Warehouse personnel must have access to real-time data to closely match supply and demand and to streamline the supply chain, so inventory is not bogged down in warehouses causing precious overhead to be lost. As a result, supply chain Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

journal of product innovation management  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More...
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area

journal of product innovation management  Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals. Read More...
Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

journal of product innovation management  the Green Efficiency of Multi-Site National Rollouts of Technology The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and service locations. Eliminating unnecessary travel is one way service companies can help protect the environment, and meet environmental compliance requirements. Discover a methodology that can help you reduce your fleet’s fuel consumption and carbon monoxide emissions. Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

journal of product innovation management  Three Learning Management Trends for 2011 Market Growth There’s no doubt that learning management is a growing market in certain areas of the globe, as well as within specific industries. And with more and more information available at our fingertips, many organizations are beginning to understand that adopting some type of learning platform, whether it’s classroom training, virtual classrooms, or a combination of the two (blended learning), is no longer a nicety, but a necessity for today’s Read More...
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

journal of product innovation management  Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization Originally published - April 12, 2006 The market uses the terms business performance management (BPM), corporate performance management (CPM), and enterprise performance management (EPM) interchangeably. Vendors and industry analysts use these terms to describe performance management, but essentially they all mean the same thing. BPM represents the next generation of business Read More...
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

journal of product innovation management  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More...

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