X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 journal of secretarial office management


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

journal of secretarial office management  including the Wall Street Journal, Newsweek and Entrepreneur magazine. Leary writes regular online columns for Inc. and Black Enterprise magazines. He hosts and produces the popular Technology For Business $ake radio program. Leary's blog can be found at http://crm2.typepad.com . You can follow him on Twitter at http://www.twitter.com/BrentLeary . He can also be reached via email at bleary@crm-essentials.com . Searches related to Social CRM: Customer Relationship Management in the Age of the

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for School Districts

The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management. 

Evaluate Now

Documents related to » journal of secretarial office management

Navigating Between Service Management Scylla & Charybdis - Part 1


It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing importance of the service sector has only been accentuated by the recent (and perhaps still ongoing) subprime mortgage and financial system meltdowns, volatile stock markets, declining durable (hard) goods orders

journal of secretarial office management  decisions. The recent Harvard Business Journal (HBR)  article entitled “Winning in the Aftermarket” links  customer satisfaction  to revenue. The belief is that well-served customers become repeat customers, which customers then create a continuous  revenue stream  for the company. In the non-manufacturing realm, premium chain hotels are attempting to discern their clientele preferences and accommodate their (sometimes quirky) preferences as they stay throughout the world. This attention to Read More

Federal Contract Management and Vendors' Readiness Part Two: Dealing With the Federal Government


Federal contracts can often be fraught with legal snares for the unseasoned providers.

journal of secretarial office management  for accounting's business-as-usual GL journal entries, but they also, in real time, update the project or WBS cost components of material, labor, overhead, subcontract, and other direct costs and selling, general, and administrative costs—which are used in all actual cost of work performed (ACWP) and BCWP calculations, even at the WBS level; A cross-reference is maintained between the ACWP costed transaction and the GL journal entry; and ACWP and BCWP costed transactions are as up-to-the-minute for Read More

Continuous Data Quality Management: The Cornerstone of Zero-Latency Business Analytics Part 2: One Solution


Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector. It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then remodel the entire house.

journal of secretarial office management  was still batch processing journal and other general ledger entries on a nightly and weekly basis. Over time, Huntington's accounting department was spending more and more time researching and reconciling erroneous entries. Though Huntington Corp. accounts were clearly defined in a chart of accounts by department and type of account, the general ledger and other systems were allowing invalid account numbers, thus causing subsequent delays in invoicing and payment processing. A continuous data quality Read More

Comparing On Demand Customer Relationship Management Service Alternatives


Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.

journal of secretarial office management  of The CRM Mastery E-Journal ( http://www.crmmastery.com/weblog/ ). Berkowitz has over twenty-five years of experience and has helped hundreds of companies design and implement CRM solutions, including Sprint, Apria Home Healthcare, Hewlett-Packard, and Times Warner. Berkowitz has a BSBA in business management from Boston University, and a MBA in accounting from Babson College. For detailed reviews and analysis of the salesforce.com and NetSuite CRM+ on-demand services, see the CRM Mastery web site at Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

journal of secretarial office management  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More

Value Cycle Management: A Non-Linear Approach to Supply Chain Management


Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain functions across all levels of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more profitable.

journal of secretarial office management  cycle,information,Exact,VCM,supply,management Read More

Customer Success Story: University of Maryland School of Medicine


The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs.

journal of secretarial office management   Read More

EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

journal of secretarial office management  content management system,content management software,cms,web content management,web content management system,web content management systems,best web content management system,content management system web,web content management tools,web content management system comparison,web based content management systems,web based content management system,what is web content management,web content management tool,web page content management Read More

Oracle Enterprise Asset Management


Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and skilled personnel as well as match these resources to asset maintenance demands.

journal of secretarial office management  oracle enterprise asset management,presentazione oracle enterprise asset management,oracle enterprise asset management fundamental,oracle enterprise asset management for steel industry,oracle enterprise asset management fixed asset,oracle enterprise asset management eam,oracle enterprise asset management consultant middle east,oracle enterprise asset management .ppt,oracle enterprise asset management decision support system,oracle enterprise asset management cycle,books oracle enterprise asset management,oracle evaluation,oracle erp,oracle,sap vs oracle Read More

Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

journal of secretarial office management  tenrox project workforce management,project portfolio management (ppm) for internal departments--,project software,software and project,software for project,project of software,it project software,software project is,project for software,project on software,software project plan,it management program,it software management,it management software,it ppm Read More

Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report


Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.

journal of secretarial office management   Read More

The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery


Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the answer.

journal of secretarial office management   Read More
Polymita Technologies

Case Study: More Efficient Hospital Management Systems with Content Management Tools


Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency.

journal of secretarial office management   Read More

Case Study: SAP and Marketing Management


By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

journal of secretarial office management  SAP,crm,online customer relationship management,customer relationship management services,customer relationship management application,customer relationship management model,define customer relationship management,providing customer relationship management,presentation on customer relationship management,customer service,marketing management,microsoft customer relationship management,customer management,microsoft dynamics crm,microsoft crm Read More