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These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

journal paper crm  in The Wall Street Journal (WSJ) article from mid-2008 came from one Home Depot supplier , and it reinforces the bold premise of investing for growth when times turn tough. In fact,  a March 2008 study conducted by Bain & Company  found that during the last recession more than a fifth of the companies in the bottom quartile jumped to the top quartile in their industry and more than a fifth of “leadership companies” fell to the bottom quartile. Forward-looking companies maintain their unwavering Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » journal paper crm


5 Common Hurdles During the ERP Selection Process-And How You Can Avoid Them
With so many different enterprise resource planning (ERP) applications on the market, selecting the right solution can be extremely time-consuming and daunting.

journal paper crm  by The Wall Street Journal, 73% of all manufacturers are dissatisfied with their current ERP systems. However, following a clearly defined selection process and learning from others' mistakes can drastically improve your chances of success. ERP Selection Key Steps Based on our experience in helping clients select the right enterprise software for their business, there are 5 common steps in the ERP Selection process. These steps are: Define your critical product requirements Develop a focused-list of Read More...
Enterprise Applications Vendors Going Viral and Social: Another Take
It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least

journal paper crm  out the Wall Street Journal (WSJ) pages and carrying their BusinessWeek, Fortune , and other in-flight magazines. Also, you will still have them reviewing hard copy proposals because it is hard to digest information digitally (such documents require slow digestion and continual flipping back and forth for comparison and attention to detail). I too am “guilty as charged” for occasionally printing out some articles for more attentive reading, although I try to at least use recycled paper. It makes Read More...
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

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Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success
New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster

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Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

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SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

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Oracle CRM
Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features

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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

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Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

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Zoho Advances Its CRM Solution with Zoho CRM Document Library
Zoho has announced the Zoho CRM Document Library—an application that allows sales teams to share sales collateral, materials, proposals, and other relevant

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C2 CRM


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