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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

k part 2  spreadsheets or flat files. K   Kbps - Kilobits per second . Note that Kbps is NOT the same as KB (Kilobytes). There are 8 bits per kilobyte. Hence, for example, if you have a 56 Kbps modem, it actually transmits 56/8 = 7 KB per second, maximum. This is often a source of confusion when users are downloading software from the Internet, and they see download rates of less than 7KB. 4KB, which is equal to 32 Kbps, is a typical, actual download speed. Knowledgebase - A database that is stocked with Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » k part 2


TEC Industry Watch: Enterprise Software News for the Week of July 2, 2012
SOFWARE SELECTIONS AND IMPLEMENTATIONSD@K Engineering selects Aras Enterprise PLM software Industry tags: PLM, complex electromechanical products and equipment

k part 2  can collaborate and share knowledge and documents in real time with other employees, customers, and partners. Complete unification with Saba People Cloud offers a seamless blending of synchronous and asynchronous collaboration, featuring HD Video meetings, chat, VoIP, and activity stream. In addition to being an integral part of Saba’s aforementioned broader talent management and social cloud platforms, an extensive set of open APIs are available for integrating Saba Meeting with third-party enterprise Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 3
Part 1 of this blog series began with an analysis of the recent merger of Progress Software Corporation (NASDAQ: PRGS) and Savvion Inc. Progress has this way

k part 2  a top-down manner. Dr. K asked the audience What percentage of processes within enterprises run on a BPM system? The answer was less than 5 percent, although more than 80 percent of processes need improvements. It would be counterproductive to re-implement any business process to improve it. This suboptimal practice breaks away from the notional idea that “Model, Deploy, Execute, Monitor, and Improve” is the proper cycle for achieving process management and improvement nirvana. A major problem is Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

k part 2  and managers need to keep updating their decisions based on a repository of rules, policies, and regulations. Some of the simple rules can be described as part of the process description via the decision gateways (e.g.,  if-then-else ). But there could be rules that are more complex, i.e., hierarchical in nature, and thus need to be maintained outside of business processes. In that case, the company needs a BPM system with a strong  business rules management system (BRMS) . Within a BRMS, users can Read More...
JDA FOCUS 2010 Impressions - Part 1
Last year I attended the JDA FOCUS 2009 conference to realize that Scottsdale, Arizona-based JDA Software (NASDAQ: JDAS) has become a force to be reckoned

k part 2  sets. JDA pledged several key commitments to its customers starting with that the company would continue to support all of its products. JDA will note replace one product with another, but will rather create a “Superior Solution” that is a “Superset” of the combined functionality. Last but not least, JDA will not impose a forced timeline to upgrade: JDA customers will be able to move to the converged solution when they are ready, i.e. in the normal cycle of upgrade. Meanwhile, certain products Read More...
LeveragePoint Adds Value to B2B Pricing - Part 2
Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach

k part 2  Sales force has to know why different segments have differing willingness to pay and not just that they have them. Part of the sales process should be to uncover the next best competitive alternative, and most prospects will share this with you or it can be inferred from an request for proposal (RFP)/request for quotation (RFQ). The customer is often coy (or misleading) on cost, but a good pricing team invests time in understanding the competitive alternatives and how they are priced. Pricing cannot be Read More...
#2 Dell Tries Harder, Compaq Hurts
Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

k part 2  a function of two key circumstances: 1) (1) Their supply chain is the most streamlined in the business, resulting in lowered costs. As an example, the number of inventory turns is an amazing 50+ per year, resulting in near-zero inventory carrying costs. This performance has led Compaq to try to emulate Dell's business model. 2) (2) The direct sales model reduces the ancillary sales costs, such as the cut taken by Value-Added Resellers (VARs) as part of the channel strategy that most/all of the Read More...
Curbing MESsy Shop Floor State of Affairs - Part III
Part II of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant floor and the enterprise offices

k part 2  companies' need for better links between the plant floor and the enterprise offices. It also pointed out the difficulties in achieving this noble idea, and gave examples of some vendors with success in providing integrated enterprise resource planning (ERP) and manufacturing execution system (MES) solutions. Another chronic problem is how to foster plant workers’ acceptance of integrated ERP, MES, and plant (operations) intelligence technologies. The People Factor As for the user interface (UI ), it Read More...
APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 2
Part 1 of this blog post series talked about my attendance at the APICS 2009 International Conference in Toronto (Canada) in early October. I attended only a

k part 2  , who gave a keynote address at the APICS 2009 conference (mentioned in Part 1 ), also recently co-authored the  S&OP AXIS Report  (subscription required) . Aberdeen’s S&OP AXIS report praises i2 Technologies, Oracle, and Demand Solutions as the vendors that are leading this software category. In summary, i2 is the leader because of its long history in implementing S&OP-enabling tools like demand planning and SCP. The same holds true for Oracle subsequent to its Demantra acquisition . Finally, Demand Read More...
Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 4
Part 3 of this blog series analyzed the ever-evolving user interface (UI) and visualization technologies, and related approaches of Microsoft and other

k part 2  enable data to be kept that is not part of the normal system database (as a sticky note would be on a physical desktop),but that can be searched along with the data in the database. This serves the purpose of capturing knowledge in the organization and not just with an individual (see figure below). Could this capability also be a first date between user communities and enterprise applications? Silver Lining in Silverlight? But unless Microsoft Silverlight is used, Windows users are tied to the Read More...
Managing Compliance with 21 CFR Part 11
Compliance with regulatory requirements is a business-critical need you must maintain. But meeting this need is more challenging with the creation of new

k part 2  Compliance with 21 CFR Part 11 Compliance with regulatory requirements is a business-critical need you must maintain. But meeting this need is more challenging with the creation of new regulations, such as 21 CFR Part 11, governing the use of software for secure data processing. But compliance is possible: an enterprise resource planning (ERP) system can help with audits, document and digital signatures, validation scripts, and other security needs. Read More...
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

k part 2  Part 2: Interview with Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market strategy. He Read More...
A Modern Tale of Long (Supply Chain) Tails -- Part II
Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor ToolsGroup and its solution

k part 2  from retail giants ( Kroger or Wal-Mart that will not take no for an answer). Accordingly, Forecast MicroAllocation performs detailed demand pattern sensing and features a forecast consumption logic with reactive adjustments. The final part of this blog series will describe how the above-mentioned ToolsGroup's capabilities have been parlayed into solutions for long-tail environments. In the meantime, your comments, opinions, experiences, etc. are highly encouraged and appreciated. Read More...
What Makes a Good White Paper Good… (Part 4)
Here's the final point in a series of four aimed at identifying a

k part 2  Makes a Good White Paper Good… (Part 4) Here's the final point in a series of four aimed at identifying a good IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All’s Well that Ends Well… The first paragraph of the white paper Read More...
Integrated Security: A New Network Approach Part Two: The Shift Toward Integration
This part describes the key elements and benefits of an integrated security solution in comparison to current security solutions.

k part 2  Security: A New Network Approach Part Two: The Shift Toward Integration Integrated Security: A New Network Approach Part Two: The Shift Toward Integration Featured Author - Eric Winsborrow - December 10, 2002 The Shift Toward Integration According to Computer Economics, the worldwide financial impact of malicious code was $13.2 Billion in 2001 alone. With nearly 400 computer security vendors offering solutions spanning the spectrum from antivirus to firewalls, content filtering to intrusion Read More...

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