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A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

kaidara  management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its suite of modules collectively as strategic service management (SSM). Post Merger: New Servigistics Then, in 2009, under the auspices of its new financial backers, Marlin Equity Partners , Servigistics merged with (or, better said, annexed) a major part Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » kaidara


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

kaidara  has been provided by Kaidara in an original equipment manufacturer (OEM) fashion. Assembling and maintaining a KM solution relies upon the service organization’s ability to manage relevant content and tag the content in a way that the target user base can find it when needed. In this regard, Servigistics has broken deployment of the system into the following four distinct steps, with appropriate products to address these specific areas: 1. Gathering History -- Most KM deployments fail due to lack of Read More...
Will Servigistics Click on More Service Cylinders? - Part 3
Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce based in Chicago, Illinois (US). At the end of the

kaidara  embedded KM engine from Kaidara Software . Consona KM (formerly Knova ) and inQuira Software are the undisputed tier-one KM leaders both in terms of install bases and capabilities. There are a slew of tier-two competitors such as Salesforce.com (formerly InStranet ), ATG Knowledge , KANA Software , etc. It is difficult for me to say who the leader might be in the still-morphing reverse logistics space, but new Servigistics might have a shot there. Former Click Commerce's (formerly Kirus ) returns and Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

kaidara  , RightNow Technologies , Kaidara , Salesforce.com Service Cloud , Art Technology Group (now ATG , after the acquisition of Primus Knowledge Systems ), Talisma , and Oracle. KNOVA often competed favorably because of its ability to deliver process-driven applications; and because of its strong search, KM, and root-cause analytical capabilities (which make it a broad platform that turns any relevant structured and unstructured content into knowledge, regardless of where and how it is stored). However, it Read More...

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