Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... Kana sells a suite of applications for managing customer communications and ... will continue to develop the Partner Portal to include business webs that ... ANALYSIS. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k - 2000-12-04 Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... As an example, ACCPAC Business Analysis Suite, which makes ... Intuit, NetSuite in the small business accounting market ... the likes of Onyx, Pivotal, Kana, E.Piphany ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_11_04_1.asp - 29k - 2004-06-11 Summary: The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong brand names.

Marquee Vendors Partner for Deepening Inherent CRM and BI Links

by P.J. Jakovljevic ... metrics to incorporate data cleansing, analysis tools, and ... of strong analytical software, business consulting, and ... and the merger of Kana and Broadbase (see ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k - 2005-08-17 Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and il

Now Just Where Did I Put My Search Engine?

by Daniel Oldis ... which also supports the KANA eMail response ... Business analysts, auditors, information technology (IT) analysts, and ... reports to support the analysis and planning ... http:/.../ResearchHighlights/BusinessIntelligence/2006/05/research_notes/MI_BI_XDO_05_24_06_1.asp - 16k - 2006-05-24 Summary: Barraged with terms like 'structured and unstructured data,' 'enterprise search,' 'federated query,' and 'business intelligence and analytics,' corporate decision makers are awash in ambiguous and overlapping meanings. Making the distinction between metadata and data may reduce the confusion.

Onyx Thinks ASP Opportunities Are A Gem

by L. Talarico ... against the likes of Siebel, Kana, and Pivotal ... Analytics applications include business intelligence tools, customer ... segmentation tools, and web analysis tools. ... http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_18_00_1.asp - 12k - 2000-10-18 Summary: Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

CRM is Busting Out Of Its Britches: Operational, Analytical, and ...

by Randy Garland ... for one example, see the Kana reference in ... and satisfaction piece of Corporate Business Intelligence ... and Service costs), Pipeline Revenue analysis, and product ... http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 Summary: Back in the early 90 s, CRM wasn t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more dif

Why Are CRM and Analytics Intrinsically Connected?

by P.J. Jakovljevic ... Similarly Kana and Broadbase merged (see research ... Lately, large business intelligence (BI) vendors have also ... CRM areas via deep trend analysis capabilities in ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/TU_CR_PJ_08_16_05_1.asp - 21k - 2005-08-16 Summary: The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

SalesLogix and ACT! Officially Branded As Best Software Part 2 ...

by P.J. Jakovljevic ... is Part Two of a two-part analysis of Best ... of Intuit and AccountMate in the small business accounting market ... be the likes of Onyx, Pivotal, Kana, Salesforce.com ... http:/.../Research/ResearchHighlights/Erp/2002/07/news_analysis/NA_ER_PJ_07_30_02_1.asp - 17k - 2002-07-30 Summary: The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs.

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... Analysis of the Marketing Automation Market. ... and campaigns across multiple lines of business (LOBs). ... Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/TU_CR_PJ_06_20_03_1.asp - 23k - 2003-06-20 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... Analysis of the Marketing Automation Market. ... and campaigns across multiple lines of business (LOBs). ... Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market