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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

kana case  companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions. Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » kana case


KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

kana case  effective Web-based customer experiences. KANA also serves the midmarket as well, characterized by end-to-end and rapid-to-implement cloud-based solutions as well as via the recent Trinicom acquisition. While the merging parties have competed in the past and have a number of overlapping functional modules, they have approached customer service from the following two different positions of strength: Ciboodle has built a reputation providing Contact Center, Agent Desktop, Business Process Management (BPM) Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

kana case  expertise in customer service. KANA SEM is the only platform in the market that has brought together technologies such as BPM,  case management , KM, social experience management, and real-time analytics into a single unified offering, specially designed for creating adaptive service experience flows (see Figure 1 for more details on the SEM capabilities). All of the customer service channels incorporate BI and analytical tools to gain insight into channel usage, content usage, and customer behavior. Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

kana case  Web self-service [WSS], etc.). KANA is much stronger in the realm of the Agent Desktop in the Contact Center, with adaptive/dynamic case management backed by strong business process management (BPM) capabilities. KANA unifies all channels from phone to social to mobile, and delivers context across all channels in real time. Moxie has a somewhat less well-rounded version of these capabilities. On the other hand, Moxie does social communities/social knowledge better than KANA. Although KANA also caters to Read More...
Verint Acquires KANA Software to Redefine Customer Engagement
Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software

kana case  On the other hand, KANA has lately had a nice run of growth both organically and via acquisitions, and it currently offers compelling customer service solutions in both private and public sectors, such as agent desktop, case management, knowledge management, and e-mail, chat, and social media response management. KANA brings approximately 900 global customers to the greater Verint organization, which already has more than 10,000 customers worldwide. The combined customer base also includes some shared Read More...
Case Study: Widex
Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow@from sales order entry through shipping and delivery. It

kana case   Read More...
Case Study: Acceller
Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But

kana case  Intacct,Acceller,accounts payable,payable accounts,accounts receivable,receivable accounts,financial reporting,account receivable,accounting payable,accounting receivable,accounts payable accounting,account payable,accounting accounts receivable,accounts payable receivable,accounts receivable payable Read More...
Case Study: CBH Group
Facing a projected 400 percent increase in transactional volumes for its key grain handling application, CBH Group needed to boost performance, resilience, and

kana case  virtualize,datacenter server,iscsi san,iscsi server,server infrastructure,storage virtualization,virtualization storage,server provisioning,virtualization management,data virtualization,disaster recovery server,virtualization support,san servers,virtualization chargeback,data center virtualization Read More...
Building a Business Case for Mobile Learning
Look at e-learning from a business manager’s perspective, learn about some of the ways it can improve your bottom line, and build a compelling business case

kana case  a Business Case for Mobile Learning Look at e-learning from a business manager’s perspective, learn about some of the ways it can improve your bottom line, and build a compelling business case reaching out to your external audiences including customers, partners, channel or distributor networks, independent agents, suppliers, franchises/franchisees, association members, contractors, or volunteers. Read More...
Case Study: Hitachi
Hitachi’s Australian division has nearly 1,000 retail stores and 6 warehouses across Australia. As such, the company needs supply chain visibility and accurate

kana case   Read More...
Case Study: 3form
3form, a manufacturer of resin panels used in high-design architectural projects, chose Infor Visual ERP for its flexibility and customizability to meet 3form's

kana case  infor visual, infor ERP, visual south, Read More...
Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana case  Speaks to Kana Lipstream Speaks to Kana L. Talarico - September 6, 2000 Event Summary Lipstream Networks, Inc., a Voice Over Internet Protocol (VoIP) service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream Read More...

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