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Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana communications  service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream recognized that their VoIP technology had applications in ecommerce, and designed Live Voice to be incorporated in popular CRM suites such as Quintus' eContact Suite Read More

Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » kana communications


Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

kana communications  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More
Vendor Spotlight: KANA Software
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into

kana communications  Spotlight: KANA Software Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience. Read More
Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

kana communications  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the s Read More
KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part Two
In the second part of a two-part series about the KANA Connect 2014 conference, TEC's P.J. Jakovljevic takes a look at what has transpired since the KANA-Verint

kana communications  Over a third of KANA customers are also Verint customers, and many of them had made their decisions well before the merger. At the conference, Salmat, an Australian customer communications solutions provider, presented its journey from selecting both KANA (including Sword Ciboodle before KANA acquired it) and Verint individually, to now having both of these solutions serendipitously owned by Verint.   Verint’s actionable intelligence solutions (now including KANA) can help organizations address the Read More
IP PBX for Service Oriented Architectures: Communications Web Services
The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications services has become a reality

kana communications  PBX for Service Oriented Architectures: Communications Web Services The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications services has become a reality through the maturing of Web services technology. Such communications services can now take their rightful place alongside collaborating business processes to allow enterprises to achieve a fully integrated SOA, an architecture that can grow with the business and grow with technology. Read More
KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

kana communications  end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately been on an impressive comeback and acquisition trail , announced that it has acquired the upbeat and innovative contact center customer service company Ciboodle from the Sword Group . The official press release cites that this move creates a more powerful independent provider for multi-channel customer service solutions across agent, web, social, and mobile experiences . The acquisition is further Read More
Amerisure Mutual Insurance Company
With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the

kana communications  Mutual Insurance Company With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the distribution of information to employees. Employees located in satellite offices, with no direct access to the home office, can feel disconnected from corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important Read More
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM
Recently, I had the pleasure of speaking with Martin Schneider, Senior Director of Communications at SugarCRM where he provided information about the company

kana communications  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM Recently, I had the pleasure of speaking with Martin Schneider, Senior Director of Communications at SugarCRM where he provided information about the company, Sugar 6 (latest version), and social customer relationship management (SCRM). In this first up close and personal blog post, Martin will discuss what made Sugar CRM the most successful open source CRM product and one of the best CRM products in the market. Q: Could Read More
Can These Vendors Really Do What They Say? Bang Bang Maybe.
As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a

kana communications  These Vendors Really Do What They Say? Bang Bang Maybe. As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a radical software change. You need to devote yourself to careful research and evaluation before making that no-going-back software selection. Getting the evidence you need to back up that selection can be a real challenge when you’re basing it on marketing brochures, sales hype, paid Read More
Marketing, Advertising, and Communications


kana communications  Advertising, and Communications Read More
Business.com Guide to Fleet Telematics Systems
Telematics is an integration of wireless communications, vehicle monitoring systems, and location tracking devices. Today, the most sophisticated telematics

kana communications  fleet tracking system, fleet telematics, transportation logistics, fleet tracking software, fleet logistics, transportation management system, fleet management Read More
The Container Store
The Container Store’s growing employee base rendered communications with employees, updating manuals, managing paperwork, and obtaining relevant benefits

kana communications  Container Store The Container Store’s growing employee base rendered communications with employees, updating manuals, managing paperwork, and obtaining relevant benefits reports more time consuming and complex. Ultimate Software’s UltiPro Workforce Management solution streamlined the management of payroll and benefits, while reducing administration. Read More
Cloud Communications Services: Five Questions You Need to Address for Success
Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some

kana communications  Communications Services: Five Questions You Need to Address for Success Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some businesses cloud communications just means VoIP telephony, while others include applications such as video, text, chat, messaging, email, conferencing, etc. This guide addresses five key questions to help you determine how the cloud aligns with your business communications Read More
Why Businesses are Adopting Unified Communications
In 2011 Trends Report: Unified Communications, learn how advances in technology are making it easier and more economical to integrate communication...

kana communications  Businesses are Adopting Unified Communications Business communications come in many forms these days. The challenge is to interconnect them to make your company more efficient and productive. That's where unified communications (UC) come in. In 2011 Trends Report: Unified Communications , learn how advances in technology are making it easier and more economical to integrate communications channels like the telephone, social media, teleconferencing, instant messaging, and online collaboration tools. Read More
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