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Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana communications  service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream recognized that their VoIP technology had applications in ecommerce, and designed Live Voice to be incorporated in popular CRM suites such as Quintus' eContact Suite Read More...
Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » kana communications


Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

kana communications  Jive Software, Lithium Technologies, Kana/Overtone, and Salesforce/Radian6. Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

kana communications  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More...
Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

kana communications  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the s Read More...
Vendor Spotlight: KANA Software
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into

kana communications  Spotlight: KANA Software Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience. Read More...
KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

kana communications  end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately been on an impressive comeback and acquisition trail , announced that it has acquired the upbeat and innovative contact center customer service company Ciboodle from the Sword Group . The official press release cites that this move creates a more powerful independent provider for multi-channel customer service solutions across agent, web, social, and mobile experiences . The acquisition is further Read More...
Unified Communication Vendor Comparison Guide
Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile

kana communications  Communication Vendor Comparison Guide Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile communication, and even desktop sharing—to produce improved efficiencies for companies of all sizes. This paper focuses on three key areas to compare available offerings, providing insights into the most important ways vendors can differentiate their products. Read More...
Amerisure Mutual Insurance Company
With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the

kana communications  Mutual Insurance Company With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the distribution of information to employees. Employees located in satellite offices, with no direct access to the home office, can feel disconnected from corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important Read More...
Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long

kana communications  SAP,analytics,business intelligence,customer management,relationship management,customer relationship,customer relationship management,customer loyalty,customer experience,customer value,marketing analytics,customer retention,business analytics,free crm,crm system Read More...
Focus Experts' Guide: Unified Communications
The term

kana communications  Experts' Guide: Unified Communications The term unified communications (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a how-to-buy guide that analyzes solution, cost, and vendor considerations. Read More...
Implementation Brief: SpectraSite
SpectraSite is in the business of making wireless and broadcast communications pervasive. One process it was looking to improve, however, was its in-building

kana communications  Brief: SpectraSite SpectraSite is in the business of making wireless and broadcast communications pervasive. One process it was looking to improve, however, was its in-building antenna approval. The current process was time-consuming, and its faxing technology inadequate. But by implementing a business process management (BPM) solution, SpectraSite dramatically reduced the process cycle, from almost sixty days to a maximum of ten days. Read More...
Alliance Systems
Alliance Systems is a leading provider of server and storage solutions targeting the Communications, Enterprise, and Military markets. Founded in 1992, Alliance

kana communications  Systems Alliance Systems is a leading provider of server and storage solutions targeting the Communications, Enterprise, and Military markets. Founded in 1992, Alliance has provided computer infrastructure that supports wireless, VoIP, contact center, security, and video enterprise communications solutions. Alliance's unique, open architecture, server designs include rack-mount, blade, and ruggedized form factors. These solutions feature high performance, superior reliability, and energy Read More...
United Business Media
United Business Media (UBM) provides marketing and communications services. UBM@s focuses include event organization, news distribution, advertising, and market

kana communications  Business Media United Business Media (UBM) provides marketing and communications services. UBM’s focuses include event organization, news distribution, advertising, and market research. Read More...
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

kana communications  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s Read More...
The Container Store
The Container Store’s growing employee base rendered communications with employees, updating manuals, managing paperwork, and obtaining relevant benefits

kana communications  Container Store The Container Store’s growing employee base rendered communications with employees, updating manuals, managing paperwork, and obtaining relevant benefits reports more time consuming and complex. Ultimate Software’s UltiPro Workforce Management solution streamlined the management of payroll and benefits, while reducing administration. Read More...

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