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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

kana connect api  Customer Experience Spotlighted at KANA Connect I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software ’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this year was about customers kicking the tires of the Read More
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Documents related to » kana connect api


The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC

kana connect api  Service Cloud 3 , KANA Software (see post ), Consona CRM (see post ), and Oracle (with Siebel CRM and the recent acquisition of InQuira ) typically come to mind as leaders in that space. Native marketing effectiveness capabilities are also notable. In late October 2011, Microsoft announced the general availability of the Microsoft Dynamics CRM November 2011 Service Update. This release delivers new integrated social collaboration capabilities, as well as a common experience with Office 365 and Read More
Onyx Software: CRM Vendor Battling For Viability
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a

kana connect api  and Siebel Call Center. Kana sells a suite of applications for managing customer communications and running marketing campaigns. Onyx's quarterly revenues have on average grown nearly 20% quarter over quarter from 1Q99 to 3Q00. Net income has hovered around break-even for the same period. License revenue has consistently been between 60% and 64% of total revenues for the past four quarters. TEC estimates Onyx's market share at approximately 2% of the broad CRM market. Figure 1 illustrates Onyx's Read More
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

kana connect api  com Selects KANA Cloud Offering for Customer Service The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication. The importance of this news is that KANA Software is now winn Read More
Ariba and Dell Boomi to Simplify Seller Integration
Similar to the Ariba LIVE conference last year, one of the main themes at the Ariba LIVE 2013 conference was again that Ariba, now an SAP company, is making it

kana connect api  and Dell Boomi to Simplify Seller Integration Similar to  the Ariba LIVE conference last year , one of the main themes at the Ariba LIVE 2013 conference was again that Ariba , now an SAP company, is making it easier than ever for companies to connect to the Ariba Network and collaborate. Accordingly,  Ariba and Dell Boomi announced that they are teaming up to deliver pre-packaged integration as a service offering for selling organizations. Designed to simplify and speed up integration to the Ariba Read More
Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana connect api  Speaks to Kana Lipstream Speaks to Kana L. Talarico - September 6, 2000 Event Summary Lipstream Networks, Inc., a Voice Over Internet Protocol (VoIP) service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream Read More
Showcase Your BI Solution At Info360 - March 21-24 in Washington, DC
TEC has arranged a special exhibitor s discount in the TEC BI Pavilion you can take advantage of.

kana connect api  Your BI Solution At Info360 - March 21-24 in Washington, DC Showcase Your BI Solution At Info360 - March 21-24 in Washington, DC At TEC, we know how important it is for you to get in front of potential customers. That's why we're writing to you about info360 , the information management event of the year.* Taking place March 21—24, 2011 in Washington, DC , this one-of-a-kind international conference and expo is your opportunity to showcase your BI solution in front of thousands of BI prospects Read More
Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

kana connect api  Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2 Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed Meridian 's early bet on leveraging Microsoft Office Business Applications (OBAs),  and harnessing the Building Information Modeling (BIM) technology collaboration that is revolutionizing the capital infrastructure industry. Meridian, which promotes its Read More
Manhattan Associates Partners with Intentia
A new alliance between Manhattan Associates and Intentia is aimed at complementing ERP with warehouse and transportation management capabilities for clients in

kana connect api  transportation management system,infor software,3pl software,erp fashion,syteline software,erp software vendors,erp providers,wms systems,wms software,erp saas,syspro erp,free erp,on demand erp,web erp,online erp Read More
Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

kana connect api  Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega ), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the  latest version of its process-centric CRM solution . The latest release, Customer Process Manager (CPM) enables real-time collaboration amongst customers, the customer service representatives (CSRs), and supporting back-office teams across the enterprise. In a nutshell, the new customer engagement hub Read More
JD Edwards EnterpriseOne
Oracle JD Edwards EnterpriseOne (formerly PeopleSoft) is a suite of modular pre-integrated industry specific business applications designed for rapid

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3 Things Business Decision-makers Need to Know about SOA
Anyone even peripherally exposed to business media that touch on enterprise application technology has seen the term service-oriented architecture (SOA) bandied

kana connect api  Things Business Decision-makers Need to Know about SOA 3 Things Business Decision-makers Need to Know about SOA If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IFS Partners & SOA - Oracle's view In the new world of SOA it is vital that technology vendors work closely together to deliver software components which provide integrated, end-to-end business processes to organizations. Source : IFS Resources Related to 3 Things Business Read More
Epicor Introduces Commerce Connect Platform for Epicor ERP 10
Epicor introduces Epicor Commerce Connect, an e-commerce platform management solution for B2B and B2C companies. Find out how the solution enables companies to

kana connect api  Introduces Commerce Connect Platform for Epicor ERP 10 At the recent Epicor Insights 2014 user conference, Epicor introduced Epicor Commerce Connect , an e-commerce platform management solution for business-to-business (B2B) and business-to-consumer (B2C) companies. Epicor Commerce Connect aims to enable Epicor ERP customers to develop unique Web sites quickly and manage them easily.   Epicor Commerce Connect is a toolset (with a rewritten intellectual property coming from the Solarsoft Read More
Trigo Helps Suppliers Connect
Trigo believes that suppliers want help in managing online customers and has the survey results to prove it.

kana connect api  Helps Suppliers Connect Trigo Helps Suppliers Connect S. McVey - June 20, 2001 Event Summary In a survey of two dozen suppliers, Trigo found that a majority of them are being asked by their customers to sell online and that a large proportion of them - over 70% - feel that complete management of online sales processes is the most important criterion in selecting a sell-side solution. These results bode well for Trigo, a provider of solutions to suppliers for sell-side channel management, content Read More
Application Program Interface (API)
Electronic document management systems (EDMSs) are used by companies to organize and streamline their document processes to increase productivity and efficiency

kana connect api   Read More

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