Lipstream Speaks to Kana

by L. Talarico ... voice chat, which quickly became one of the most popular features on Excite ... popular CRM suites such as Quintus' eContact Suite and Kana's eBusiness applications ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Best Software Delivers More Insights To Its Partners (As Well As ...

by P.J. Jakovljevic ... of a Goods and Services Tax (GST) and Value Added Tax (VAT) available features. ... pure-CRM mid-market, that would be the likes of Onyx, Pivotal, Kana, E.Piphany ... http:/.../Research/ResearchHighlights/Erp/2003/07/research_notes/EN_ER_PJ_07_29_03_1.asp - 25k - 2003-07-29 Summary: Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult task for anyone to cap

Epicor Reaches Better Vista From This Vantage Point Part Three ...

by P.J. Jakovljevic ... It has also been added many new features, some of which have already been ... market, that would be the likes of Onyx, Microsoft CRM, Pivotal, Kana, Salesforce.com ... http:/.../Research/ResearchHighlights/Erp/2003/06/research_notes/EN_ER_PJ_06_14_03_1.asp - 30k - 2003-06-14 Summary: Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people, which does not really help mind share creation in particular segments of interest.

Microsoft Throws .NET At SMEs, With CRM As Bait

by P.J. Jakovljevic, Louie Talarico ... take a genius to realize that over time and with these features in place ... Furthermore, such mid-market CRM vendors as Onyx, Pivotal, Kana, and Interact Commerce ... http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 13k - 2002-03-08 Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

Should Uniqueness Vouch For Marketing Automation Niche Players?

by P.J. Jakovljevic ... the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs ... through verifiable ROI metrics, and indispensable features and functions ... http:/.../Research/ResearchHighlights/Crm/2003/06/news_analysis/NA_CR_PJ_06_28_03_1.asp - 29k - 2003-06-28 Summary: Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaug

Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part ...

by P.J. Jakovljevic ... unproven features without industry-specific versions and limited support for mobile (offline) users, mid-market CRM vendors such as Onyx, Pivotal, Kana, and E ... http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_29_03_1.asp - 25k - 2003-08-29 Summary: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunit

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...

by P.J. Jakovljevic ... unproven features without industry-specific versions and limited support for mobile (offline) users, such mid-market CRM vendors as Onyx, Pivotal, Kana, and E ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 23k - 2003-03-11 Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future

Improving and Expanding: The Road Ahead for a Drop-ship ...

by P.J. Jakovljevic ... trading partners have been offered the following set of features that provide ... center applications vendors such as Amdocs, Aspect Software, Kana, ATG, and ... http:/.../Research/ResearchHighlights/SCM/2006/08/research_notes/VN_SC_PJ_08_29_06_1.asp - 24k - 2006-08-29 Summary: CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2 ...

by P.J. Jakovljevic ... When it comes to CRM, the above touted features are what their ... CRM specialists with more general-purpose products, like Siebel, Onyx, Kana, Pivotal, Interact ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_22_02_1.asp - 19k - 2002-04-22 Summary: Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage S

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs ... through verifiable ROI metrics, and indispensable features and functions ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/TU_CR_PJ_06_20_03_1.asp - 23k - 2003-06-20 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market