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Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


kana mbs  and InQuira ), and Kana Software . The Microsoft Dynamics CRM team recently announced Spaces by Moxie for Microsoft Dynamics CRM , which enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service. Right now, Spaces by Moxie is one of the many partner solutions available to customers, and it can be found in the Dynamics Marketplace. Craig Dewar, director of Product Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » kana mbs


Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? Part Two: Challenges and User Recommendations
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may

kana mbs  Onyx , Pivotal , Kana , and E.piphany as well as many mid-market Microsoft-centric ERP vendors with native CRM capabilities(e.g., Epicor , Best Software , Frontstep , Made2Manage , SYSPRO , Lilly Software , ACCPAC , Exact Software , etc) might have thereby acquired another life extension. They now have time to redefine their value proposition, especially given that some have recently secured new funds and/or found solace in a partnership with IBM that has been motivating them to provide cross-platform Read More
Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Five: Challenges and User Recommendations
Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on

kana mbs  Onyx , Pivotal , Kana , E.Piphany , Salesforce.com , UpShot and FrontRange . Not to mention that SAP , Oracle , PeopleSoft and J.D. Edwards will likely be faced in all the above markets as well. Even in the non-profit market, which is currently out of reach of all the above foes, there is still a stiff competition from Blackbaud that boasts a broad and integrated product line beyond mere fund accounting and fundraising functionality. Consequently, room for functional enhancements remains too, despite Read More
Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel

kana mbs  Onyx , Pivotal , Kana , and E.piphany as well as many mid-market Microsoft technology-centric ERP vendors with native CRM capabilities (e.g., Epicor , Sage/Best Software , SYSPRO , ACCPAC , Exact Software , etc) might have acquired another life extension. They now have time to regroup and they have frenetically been redefining their value proposition. How Scala Fits Having said all the above, Microsoft might currently need all the help it can muster, particularly from renowned independent software Read More
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET

kana mbs  Software/SalesLogix , Pivotal , Kana , and E.piphany might have thereby acquired another lease of life extension in the short term to redefine their value proposition, especially given that some have recently secured new funds and/or found a solace in a partnership with IBM . The competition from Microsoft is likely to immediately affect the prominent players in the lower-end of the market, including FrontRange (the GoldMine FrontOffice product), Epicor Software (the Clientele product ), Multiactive Read More
How Are the Market Leaders Navigating the World of Value-added Resellers?
Notwithstanding moves from major vendors and value-added resellers, addressing the needs of small and medium businesses requires significant changes within

kana mbs  Are the Market Leaders Navigating the World of Value-added Resellers? What are SAP and Oracle doing? SAP and Oracle , the undisputed market leaders (at least in the tier one space, since they are still a long way from the success of companies like Microsoft , Intuit , and Sage —the latter having 4.7 million customers in the lower tiers), have certainly been fine-tuning their small to medium business (SMB) go-to-market strategies. SAP recently adjusted its sales organization, and its new SMB sales stru Read More
DEVSYS DE MEXICO S.A de C.V
Vertical development for MBS solutions based on our experience, validated by our tax experts, developed using the latest technology and covering the

kana mbs  DE MEXICO S.A de C.V Vertical development for MBS solutions based on our experience, validated by our tax experts, developed using the latest technology and covering the requirements set by local laws. Read More
Cookie-cutter Solutions Won't Cut It with the Mid-Market Part Two: Challenges and the Lower-End
More than their larger counterparts, small and medium businesses (SMB) are looking for relatively simple and inexpensive software that is easy to install yet

kana mbs  cutter Solutions Won't Cut It with the Mid-Market Part Two: Challenges and the Lower-End Challenges For the upper mid-market, the tier 1 vendors' offerings remain complex applications, and the Internet architecture and new intuitive interfaces can mitigate that only so much. This perception of complexity is ammunition that the incumbent tier 2 vendors will continue to manipulate in order to hinder their bigger brethren's attempt to penetrate incumbent tier 2 vendors' traditional stronghold. Read More
Best Software To Hold Competition At Bay Part Three: Market Impact
As the small-to-medium enterprises (SME) market battle rages, Best Software seems to be taking appropriate steps to establish itself as a more visible/audible

kana mbs  Software To Hold Competition At Bay Part Three: Market Impact Market Impact As the small-to-medium enterprises (SME) market battle rages, Best Software seems to be taking appropriate steps to establish itself as a more visible/audible force to be reckoned with. It does not intend to remain a tacit mid-market powerhouse any longer. Given its parent's notable revenue level coming close the, e.g., J.D. Edwards ' revenue, and being higher than those of Geac , Baan , Microsoft Business Solutions ( MBS ), Read More
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

kana mbs  Customer Acquisition and Service KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Read More
Solomon Stands the Test of Time Despite Changing Masters
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not have been easily or quickly replicated by

kana mbs  Stands the Test of Time Despite Changing Masters Event Summary Microsoft Business Solutions Solomon , formerly Solomon IV and Microsoft Great Plains Solomon IV , a prominent business management and e-business suite of applications for small and mid-market companies, and the product that some had prematurely written off after being acquired first by one of its erstwhile greatest nemeses, former Great Plains Software in 2000 (see Will Solomon Finally Satisfy Great Plains' Insatiable Appetite? ), and Read More
Microsoft Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations
While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the Microsoft Business Network (MBN) as

kana mbs  Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations Challenges At the beginning of October, during the annual conference of the American Production and Inventory Control Society , APICS 2003 , in addition to Microsoft Corporation's (NASDAQ: MSFT) initiative to avail a majority of its Microsoft Business Solutions (MBS) division's enterprise resource planning (ERP) offerings with long needed pieces of product lifecycle management (PLM) functionality through Read More
Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 3: Challenges
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extension in the

kana mbs  SalesLogix ), Pivotal , Kana , and E.piphany as well as many mid-market Microsoft-centric ERP vendors (e.g., Epicor , Frontstep , Made2Manage , SoftBrands , Syspro , Lilly Software , Scala , Exact Software , etc) might have thereby acquired another lease of life extension in the medium term to redefine their value proposition, especially given that some have recently secured new funds and/or found solace in a partnership with IBM . The market should also watch how autonomous and independent from Redmond Read More
Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

kana mbs  (or Blame) KANA Express for Your Next Flower Delivery It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store, online, on their mobile device, or within their social networks. The challenge for every customer care organization is to provide reliable and memorable experiences across every service channel—consistency is critical in delivering great customer experience in the omnichannel Read More
Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive

kana mbs  Keeps on Rounding up Its Business Solutions Part One: Event Summary Event Summary At the beginning of October, during the annual conference of the American Production and Inventory Control Society , APICS 2003 , in addition to Microsoft Corporation 's (NASDAQ: MSFT) initiative to avail a majority of its Microsoft Business Solutions (MBS) division's enterprise resource planning (ERP) offerings with long needed pieces of product lifecycle management (PLM) functionality through an extension of the Read More

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