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Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


kana mbs  and InQuira ), and Kana Software . The Microsoft Dynamics CRM team recently announced Spaces by Moxie for Microsoft Dynamics CRM , which enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service. Right now, Spaces by Moxie is one of the many partner solutions available to customers, and it can be found in the Dynamics Marketplace. Craig Dewar, director of Product Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » kana mbs


Best Software To Hold Competition At Bay Part Four: Challenges & User Recommendations
The downside, as a rule, is the painstaking integration effort yet to be devised for a number of remaining products in the Sage’s/Best’s family and to be

kana mbs  Onyx , Pivotal , Kana , E.Piphany , Salesforce.com and FrontRange . Not to mention that SAP , Oracle , PeopleSoft and J.D. Edwards will likely be faced in all the above markets as well. Also, despite the seemingly well crafted marketing campaign, the Best Software brand is still much less-known than those of its individual products, e.g., ACT!, SalesLogix, or Peachtree. The company will, for some time to come, still likely suffer from either the Best who? syndrome and/or will be confused with the Read More
Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Five: Challenges and User Recommendations
Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on

kana mbs  Onyx , Pivotal , Kana , E.Piphany , Salesforce.com , UpShot and FrontRange . Not to mention that SAP , Oracle , PeopleSoft and J.D. Edwards will likely be faced in all the above markets as well. Even in the non-profit market, which is currently out of reach of all the above foes, there is still a stiff competition from Blackbaud that boasts a broad and integrated product line beyond mere fund accounting and fundraising functionality. Consequently, room for functional enhancements remains too, despite Read More
Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? Part Two: Challenges and User Recommendations
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may

kana mbs  Onyx , Pivotal , Kana , and E.piphany as well as many mid-market Microsoft-centric ERP vendors with native CRM capabilities(e.g., Epicor , Best Software , Frontstep , Made2Manage , SYSPRO , Lilly Software , ACCPAC , Exact Software , etc) might have thereby acquired another life extension. They now have time to redefine their value proposition, especially given that some have recently secured new funds and/or found solace in a partnership with IBM that has been motivating them to provide cross-platform Read More
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Seven: Challenges
The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a

kana mbs  Onyx , Pivotal , Kana , E.Piphany , Salesforce.com , Salesnet , UpShot (now part of Siebel Systems ), and FrontRange , particularly given ACCPAC's competitiveness within the hosted CRM marketplace (see Comparison of ERP and CRM Markets' Life Cycle Snapshots ). Not to mention that SAP , Oracle, and PeopleSoft will likely be faced in all the above markets as well. Even in the non-profit market, which is currently out of reach for all the above foes, there is still a stiff competition from Blackbaud , which Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

kana mbs  think of Moxie and KANA are direct competitors, as the companies have some a few things in common—for example, they are both run by ex- Epicor C-level executives and have close alliances with Microsoft . Both vendors have been growing nicely of late, although KANA is quite larger in part due to a few recent acquisitions. Both vendors are exceptionally talented in Web-based customer service (WCS)—i.e., chat, click-to-connect, and co-browse—but while KANA is solely concerned with providing excellent Read More
Solomon Stands the Test of Time Despite Changing Masters Part Three: Product Differentiators
Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without any proprietary additions. Furthermore

kana mbs  Stands the Test of Time Despite Changing Masters Part Three: Product Differentiators Product Differentiators Microsoft Business Solutions Solomon , formerly Solomon IV and Microsoft Great Plains Solomon IV , is a prominent business management and e-business suite of applications for small and mid-market companies. Most recently, in summer 2003, Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5 , which includes several new features and Read More
Exact Software--Working Diligently Towards the
The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises (SME) with a justifiable return on

kana mbs  Software--Working Diligently Towards the One Exact Synergy Part Six: Challenges and User Recommendations Challenges Exact Software , a Dutch-based provider of integrated accounting, payroll, customer relationship management (CRM), enterprise resource planning (ERP), and business process management (BPM) software solutions, and a division of Exact Holding N.V. (EURONEXT: EXACT) continues to expand its products footprint and operations worldwide, lately with a particular emphasis on the expansion in Read More
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

kana mbs  Customer Experience Spotlighted at KANA Connect I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software ’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this year was about customers kicking the tires of the Read More
Solomon Stands the Test of Time Despite Changing Masters Part Two: Market Impact
MBS Solomon, due to its distinct differentiators and weaknesses has been blessed in disguise with possibly the most distinct niche and the least overlap (gray

kana mbs  Stands the Test of Time Despite Changing Masters Part Two: Market Impact Market Impact Microsoft Business Solutions Solomon , formerly Solomon IV and Microsoft Great Plains Solomon IV , is a prominent business management and e-business suite of applications for small and mid-market companies. Most recently, in summer 2003, Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5 , which includes several new features and enhancements in the product's Read More
ACCPAC -- Being Much More Than Meets The Eye Part Four: Challenges and User Recommendations
One has to see how ACCPAC’s moves to nurture the relationship and the morale of its VARs and to make them more successful (profitable), will play against MBS

kana mbs   Read More
Financial Reporting, Planning, and Budgeting As Necessary Pieces of EPM Part One: Executive Summary
Enterprise performance management (EPM) is an emerging portfolio of applications and methodologies with business intelligence (BI) architectures and

kana mbs  Reporting, Planning, and Budgeting As Necessary Pieces of EPM Part One: Executive Summary Executive Summary While ERP/accounting back-office systems and analytics have been inseparable ever since the idea of business automation via IT formed way back in the 1960s, they have nonetheless had different user experiences, evolutionary paths, and so on. Namely, although ERP systems have positively transformed many enterprises' business processes, many users have still been left feeling they were Read More
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting

kana mbs  Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Microsoft Paints CRM Landscape On Lately A 'Still Nature' Business Applications Scenery P.J. Jakovljevic - August 15, 2002 Event Summary On July 11, Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, fleshed out the contents of its recently pre-launched Microsoft Customer Relationship Management ( Microsoft CRM ) offerings for the mid-market, together with an indication of pricing. Read More
Business Intelligence for SMBs: MBS Excel Applications and Competitive Analysis
Companies relying on an Excel or Excel-like system need to know that, while Excel might suffice for ad hoc analysis and data storage for individuals or small

kana mbs  Intelligence for SMBs: MBS Excel Applications and Competitive Analysis Additional MBS Applications In May, Microsoft announced the availability of a private beta release of a new server-based business performance management (BPM) scorecard application. Code-named Maestro , the new application will reportedly take advantage of the power of the Microsoft Office System to help organizations perform deeper analyses by allowing them to build, manage, and use scorecards and key performance indicators Read More

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