Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war? (...)
Excerpt related to
kana mbs:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of ...
Published:
2008-10-13
Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products. (...)
Excerpt related to
kana mbs:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks ca...
Published:
2007-05-28
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages? (...)
Excerpt related to
kana mbs:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizatio...
Published:
2006-07-07
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports. (...)
Excerpt related to
kana mbs:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Am...
Published:
2005-08-05
Abstract:
The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the ensuing challenge is to make sense of this constant flood of information arriving daily in the form of EDI or XML messages. (...)
Excerpt related to
kana mbs:
The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP syste...
Published:
2005-03-21
Abstract:
Competition is also flying from many directions since the parent company now competes in many diverse markets, and it now has a number of competitors that vary in size, target markets, and overall product scope. (...)
Excerpt related to
kana mbs:
Competition is also flying from many directions since the parent company now competes in many diverse markets, and it now has a number of competit...
Published:
2004-12-17
Abstract:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most remote, esoteric, and still low-penetrated markets, perfectly fits the description of an ideal Epicor supplement. (...)
Excerpt related to
kana mbs:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most remote, esoteric, and ...
Published:
2004-12-15
Abstract:
The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong brand names. (...)
Excerpt related to
kana mbs:
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Seven: Challenges. PJ Jakovljevic - June 11 ...
Published:
2004-06-11
Abstract:
The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong brand names. (...)
Excerpt related to
kana mbs:
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Seven: Challenges. PJ Jakovljevic - June 11 ...
Published:
2004-06-11
Abstract:
While not really a household name in North America before the Macola acquisition, Exact has always been a force to reckon with in the lower end of the ERP mid-market in Europe, and occasionally, to a degree, elsewhere in the world. (...)
Excerpt related to
kana mbs:
While not really a household name in North America before the Macola acquisition, Exact has always been a force to reckon with in the lower end of...
Published:
2004-02-28
Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tu (...)
Excerpt related to
kana mbs:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterpri...
Published:
2004-01-31
Abstract:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship management, which should help firms track client relationships in a more sophisticated manner than through methods such as referral or word-of-mouth, which were appropriate during (...)
Excerpt related to
kana mbs:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship management, which sh...
Published:
2004-01-12
Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
kana mbs:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong c...
Published:
2003-08-29
Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
kana mbs:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong c...
Published:
2003-08-29
Abstract:
Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult task for anyone to cap (...)
Excerpt related to
kana mbs:
Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the mark...
Published:
2003-07-29
Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
kana mbs:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-fo...
Published:
2003-03-11
Abstract:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to look for there in the long run. (...)
Excerpt related to
kana mbs:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, in...
Published:
2003-03-10
Abstract:
The downside, as a rule, is the painstaking integration effort yet to be devised for a number of remaining products in the Sage’s/Best’s family and to be subsequently exerted, as there is always a large time bracket from concept to actual materialization. Further, integration is never a simple feat. (...)
Excerpt related to
kana mbs:
The downside, as a rule, is the painstaking integration effort yet to be devised for a number of remaining products in the Sage’s/Best’s family an...
Published:
2002-12-23
Abstract:
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extension in the medium term to redefine their value proposition, especially given that some have recently secured new funds and/or found solace in a partnership with (...)
Excerpt related to
kana mbs:
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extensio...
Published:
2002-11-05
Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
kana mbs:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from W...
Published:
2002-08-16