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Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

kana on oracle  Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and taken private under Accel-KKR in late 2009, the vendor has since regrouped and come out with its renewed value proposition. Part 1 concluded with KANA’s SEM approach and accompanying solutions that blend  customer relationship management (CRM) ,  business process management (BPM) , Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » kana on oracle


KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

kana on oracle  end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately been on an impressive comeback and acquisition trail , announced that it has acquired the upbeat and innovative contact center customer service company Ciboodle from the Sword Group . The official press release cites that this move creates a more powerful independent provider for multi-channel customer service solutions across agent, web, social, and mobile experiences . The acquisition is further Read More...
Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

kana on oracle  (or Blame) KANA Express for Your Next Flower Delivery It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store, online, on their mobile device, or within their social networks. The challenge for every customer care organization is to provide reliable and memorable experiences across every service channel—consistency is critical in delivering great customer experience in the omnichannel Read More...
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

kana on oracle  acquisition integrations behind it, KANA can now focus on a significant and growing pipeline with a services backlog and a scale from global and regional systems integrators (SIs). During KANA Connect 2013, Wipro Ltd. , a leading global IT, consulting, and outsourcing company, announced that it had entered into a strategic partnership with KANA to form a joint development center to accelerate implementations of the KANA Enterprise customer service suite with an initial focus on the insurance industry. As Read More...
Will Servigistics Click on More Service Cylinders? - Part 3
Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce based in Chicago, Illinois (US). At the end of the

kana on oracle  ), ATG Knowledge , KANA Software , etc. It is difficult for me to say who the leader might be in the still-morphing reverse logistics space, but new Servigistics might have a shot there. Former Click Commerce's (formerly Kirus ) returns and repairs solution was developed with Jabil Global Service in the early 2000s . Still, there is some competition coming from Sterling Commerce (formerly Yantra ), TAKE Supply Chain (formerly Clear Orbit ), and Mahattan Associates . The sourcing capabilities (for Read More...
Oracle Announces Oracle Learn Cloud 13A
Oracle has announced the release of Oracle Learn Cloud 13A, which handles the delivery, tracking, management, and reporting of formal and informal training

kana on oracle  Announces Oracle Learn Cloud 13A Oracle has announced the release of Oracle Learn Cloud 13A , which handles the delivery, tracking, management, and reporting of formal and informal training. Part of its learning and human capital management (HCM) software solutions offering, Oracle Learn Cloud allows organizations to manage learning globally. Oracle Learn Cloud includes: 100-percent configurable portal layout, online content management, sub-portal, classroom activity management, blended Read More...
Oracle Accelerate: Helping Midsize Businesses Grow
Watch this video to find out how Oracle Accelerate solutions enable growing midsize organizations to easily adopt Oracle's enterprise class software.

kana on oracle  Oracle Accelerate solutions,Oracle enterprise software Read More...
Thank You for Your Interest in Oracle Research from TEC
To view the latest information on oracle and to access software evaluations and reports, please visit. TEC oracle resource center.

kana on oracle  You for Your Interest in Oracle Research from TEC Thank you for your interest in Oracle. For almost three decades, Oracle software solutions have been helping businesses like yours run more efficiently and profitably. Now TEC has created new ways to help you find out how Oracle products and services can help your business grow. To view the latest information on Oracle and to access software evaluations and reports, please visit TEC Oracle Resource Center For a free custom report comparing Oracle ERP s Read More...
Stalled Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact
Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development tools, which ranks it as an

kana on oracle  Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact Market Impact Oracle may be getting very uncomfortable with how its protracted disappointing revenue results (possible the worst in a decade) jeopardizes its No. 2 position in the applications market. It seemed all but inconceivable over a year ago that PeopleSoft could be so close to snatching the No. 2 position from Oracle. The sluggish economy is becoming a lame excuse for Oracle's revenue slump, as it also appears that many of Oracle's Read More...
Oracle
Founded in 1977, Oracle Corporation (NASDAQ: ORCL) supplies software for information management. With annual revenues of more than $10.9 billion (USD), the

kana on oracle  CRM, E-Business Suite, ERP, evaluation, Financials, HR, ORACLE,apostila oracle,cpg formulation prodika,ebusiness suite,Eigner,Eigner PLM,ERP,ERPDIRECTORY,field service management,fsm,gartner prodika,general mills prodika,oracle,oracle bi,Oracle Coporation,oracle crm,oracle eam,Oracle Enterprise Asset Management,oracle erp,oracle financial,oracle financials,oracle hr,oracle sap,oracle scm,oracle sqlserver comparison,oracle vs access,oracle vs sap,prodika,prodika coca cola,prodika india office,prodika merlin,prodika plm colombia,prodika ppt,prodika regulatory software,prodika reviews,prodika sales,prodika screen shots,prodika ugs,sap oracle,sap vs oracle,tyson prodika Read More...
Oracle CRM
Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features

kana on oracle  CRM Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More...
Oracle Loses Again
SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to make the Windows 2000 OS available as

kana on oracle  Loses Again Event Summary SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to make the Windows 2000 OS available as a platform choice for customers wishing to implement mySAP.com solutions. Microsoft also announced that it is the first mySAP.com customer to use Windows 2000 for its product implementation of SAP inter-enterprise software solutions. mySAP.com is an open collaborative business environment of personalized solutions Read More...
Oracle Mends Its Ways To Bounce Back
Despite its inclination to traditionally thrive on a moderate amount of controversy and to fly a number of trial balloons, Oracle, has also been a practical

kana on oracle  Mends Its Ways To Bounce Back Oracle Mends Its Ways To Bounce Back Event Summary On December 13, Oracle Corporation (NASDAQ: ORCL), the largest database provider and one of the largest providers of software applications for e-business, announced Q2 2002 revenues of $2.4 billion and net income of $549 million, which represent 11% and 12% respective drops compared to $2.7 billion and $623 million a year ago. Even operating margins were lower, 35% versus 36% last year, despite Oracle's efficient cost Read More...
Oracle OpenWorld 2013-60,000 Attendees Minus 1
A Technology Event Like No OtherThis year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself

kana on oracle  OpenWorld 2013-60,000 Attendees Minus 1 A Technology Event Like No Other This year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself. Mark Hurd, President of Oracle, stated that with 60,000 attendees, OpenWorld 2013 was the largest single technology event ever. OpenWorld is now so large that the City of San Francisco finally agreed to completely close off Howard Street, which runs through the Moscone Center, and temporarily rename Read More...

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