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Software Functionality Revealed in Detail
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 kana revenue


KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

kana revenue  companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Merchandising Systems RFI/RFP Template

Inventory Management, Inventory Optimization, Price Management, Revenue Management, Master, POS, Reports and Inquiries and Product Technology  

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Documents related to » kana revenue

Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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eLoyalty Enhances Its Field Service And Logistics Services


eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.

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Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

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Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

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Descartes Evolution Yields Revenue Growth But No Profits


Descartes Systems Group recently announced its financial results for the third quarter ended October 31, 1999. Revenues were $10.5 million, an increase of 7% over last quarter, but a decrease of 16% from the same period last year. Descartes attributes the renewed revenue growth to its successful evolution into a provider of customer fulfillment network optimization software. In contrast to its revenues, Descartes posted a net loss of $4 million, suggesting that it has not yet fully recovered from an acquisition spree in 1997 and 1998.

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Fourth Shift Tightens Belt To Weather The Drought


Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving fact is the 24% license revenue decline compared to a year ago.

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Twenty Successful eMentoring and eLearning Strategies in Healthcare for Increasing Revenue, Decreasing Expenses, and Eliminating Regulatory Consequences


Every core business process and strategic initiative requires a human capital management (HMC) business strategy for execution; improvements made in HCM systems and processes can notably impact an organization’s bottom line. Mentoring programs and other models for integrating work and learning are exciting avenues for stimulating professional growth, career development, staff morale, and quality of care within the workplace.

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KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

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4 Ways Sales and Marketing Should Use Training to Drive Revenue


This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.

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Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications


Today’s leading-edge business applications go beyond mere Web enablement, where publishing information to the Web is the primary motive (referred to nowadays as Web 1.0 applications). State-of-the-art enterprise software must also incorporate a single, integrated interface that links applications instantly to business processes and collaborative technologies. However, developing Web 2.0 applications is anything but trivial.

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