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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

kana revenue  companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions. Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » kana revenue


Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

kana revenue  Pivotal , E.piphany , Kana , Onyx , Amdocs, PeopleSoft , SAP , and Oracle . Incidentally, Applix , with its recent exit from the CRM market (see Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ), may exemplify the dark side of the CRM medal nowadays, as droves of smaller pure-play CRM vendors have been hard pressed to survive owing to the combined effect of CRM users' disenchantment with the products' hardly ever materialized benefits, compounded with the tight IT budgets due to the Read More...
TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012
SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities

kana revenue  well, Exact Software Americas KANA introduces Web customer service that sells Industry tags: customer service cross-industry, private and public sectors The KANA Service Experience Management (SEM) platform combines the realms of customer relationship management (CRM), business process management (BPM), knowledge management, text analytics, and social Media to support the delivery of good experiences on brands and on budget across multiple customer interaction channels. Most recently, at the IQPC 2012 Read More...
eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

kana revenue  Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty's biggest competitive advantage is its workforce. Unlike many of the consultants at a Big Four Read More...
Onyx Software: CRM Vendor Battling For Viability
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a

kana revenue  and Siebel Call Center. Kana sells a suite of applications for managing customer communications and running marketing campaigns. Onyx's quarterly revenues have on average grown nearly 20% quarter over quarter from 1Q99 to 3Q00. Net income has hovered around break-even for the same period. License revenue has consistently been between 60% and 64% of total revenues for the past four quarters. TEC estimates Onyx's market share at approximately 2% of the broad CRM market. Figure 1 illustrates Onyx's Read More...
Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

kana revenue  (or Blame) KANA Express for Your Next Flower Delivery It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store, online, on their mobile device, or within their social networks. The challenge for every customer care organization is to provide reliable and memorable experiences across every service channel—consistency is critical in delivering great customer experience in the omnichannel Read More...
Biopharma Contracts and Chargeback Systems: A Peek into the Market
Managing revenues, risk, and compliance is critical to the survival of biotech and pharmaceutical companies (biopharma). But the complexity of revenue

kana revenue  Contracts and Chargeback Systems: A Peek into the Market Managing revenues, risk, and compliance is critical to the survival of biotech and pharmaceutical companies (biopharma). But the complexity of revenue management in biopharma, such as contract and chargebacks, is not handled by ERP solutions. This article looks at contracts and chargeback systems functionality for biopharma and how that could help companies in other industries effectively manage their revenue streams. Read More...
Intentia Possibly Seeing Daylight
Intentia hopes it is entering a new growth phase, with a new product portfolio and a rapid increase in license revenue. The company finally seems determined to

kana revenue  Possibly Seeing Daylight Intentia Possibly Seeing Daylight P.J. Jakovljevic - November 22, 2000 Event Summary On October 24, Intentia International AB, a Swedish provider of enterprise business applications, reported financial results for the third quarter of fiscal 2000. License revenue increased 46% over the third quarter of 1999, and 23% for the first nine months of the year. The figure represents the most rapid growth in license revenue for a single quarter since the third quarter of 1998. Read More...
Intentia’s Intents To Be More Fashionable
Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded by the current economic slump

kana revenue  Intents To Be More Fashionable Intentia’s Intents To Be More Fashionable P.J. Jakovljevic - September 19, 2001 Event Summary On August 15, Intentia International AB (XSSE: INT B), a Swedish provider of enterprise business applications for mid-size and large enterprises, reported results for the second quarter of 2001. The profitability restoration plan, which was launched in 2000 with the intention to ensure the company will continue to generate higher license revenue within the constraints Read More...
PROS Inc.’s New Mission-“Big Data” Sales & Marketing Apps
PROS has traditionally been a leader of prescriptive pricing and revenue management software, allowing companies to improve financial performance and improve

kana revenue  Inc.’s New Mission-“Big Data” Sales & Marketing Apps PROS has traditionally been a leader of prescriptive pricing and revenue management software, allowing companies to improve financial performance and improve their entire business agility. The vendor is now shifting its strategy and diving into the big data apps business. See how PROS is leveraging its pricing expertise to help companies find new ways to turn big data into actionable insights and improved sales effectiveness. Read More...
Tame the Two-headed Monster: Cost Efficiency and Revenue in Customer Service
Customer service has long been an

kana revenue  the Two-headed Monster: Cost Efficiency and Revenue in Customer Service Customer service has long been an island unto itself, where efficiency and volume—and not building customer relationships—have reigned supreme. But priorities are changing. The mission now is to serve better, faster, cheaper—and to make more money in the process. Best-in-class customer service organizations see cost efficiency and revenue as allies, not enemies. What are their secrets? Read More...
QAD Reports Third-Quarter--Revenue Rises 56 Percent
On November 23, QAD Inc. reported that its total revenue for the third fiscal quarter ended October 31, 1999, rose 56 percent to $56.7 million, from $36.4

kana revenue  Reports Third-Quarter--Revenue Rises 56 Percent Event Summary Karl F. Lopker, QAD's Chief Executive Officer, stated, Our third-quarter growth was due to a number of key strategies that are now showing results. They include: our geographic expansion made through acquisitions, the continued expanding demand for services from QAD's Global Services Business and the growing demand for our Web-enabled MFG/PRO 9.0. In addition, the alignment of our cost structures with target levels has been completed. Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

kana revenue  Customer Acquisition and Service KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Read More...
J.D. Edwards Saved By SCM, Narrowly, And Only For Now
On March 5, J.D. Edwards reported financial results for Q1 2001. Although the company posted a symbolic profit, the revenue decline begs the question why the

kana revenue  D. Edwards Saved By SCM, Narrowly, And Only For Now J.D. Edwards Saved By SCM, Narrowly, And Only For Now P.J. Jakovljevic - March 30, 2001 Event Summary On March 5, J.D. Edwards & Company (NASDAQ: JDEC) reported financial results for the first quarter ended January 31, 2001. Revenue for Q1 2001 was $217.7 million, a 6% decline compared to revenue of $231.7 million in Q1 2000. License fee revenue was $82.7 million, almost flat compared to $83.3 million in the same period last year. Net income from Read More...
Intuit’s December Small Business Indexes and 2012 Recap
Intuit recently released its “December Small Business Employment and Revenue Indexes” as well a special 2012 look back report. All data cited in the blog post

kana revenue  December Small Business Indexes and 2012 Recap Intuit recently released its “December Small Business Employment and Revenue Indexes” as well a special 2012 look back report. All data cited in the blog post  and year-end report are based on a combination of government data and an anonymized subset of Intuit QuickBooks Online, Intuit Online Payroll , and QuickBooks Online Payroll users. Intuit’s online payroll products enable it to anonymize and report on payroll data. Here are some Read More...

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