Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... Kana sells a suite of applications for managing customer communications and running ... License revenue has consistently been between 60% and 64% of total revenues ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k - 2000-12-04 Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part ...

by P.J. Jakovljevic ... users, mid-market CRM vendors such as Onyx, Pivotal, Kana, and E ... company's restructuring and cost-containment exercise, still, with estimated revenue of ~$74 ... http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_29_03_1.asp - 25k - 2003-08-29 Summary: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunit

Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...

by P.J. Jakovljevic ... see PeopleSoft Annuncio-es Continuation Of Its Shopping Spree ), Kana and Broadbase ... & maintenance fees thus represent a substantial portion of revenue for most ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k - 2003-03-28 Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorb

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... campaigns designed to meet those needs and thereby create additional revenue. ... likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/TU_CR_PJ_06_20_03_1.asp - 23k - 2003-06-20 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... campaigns designed to meet those needs and thereby create additional revenue. ... likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Improving and Expanding: The Road Ahead for a Drop-ship ...

by P.J. Jakovljevic ... math and realize a healthy business model with a recurring revenue stream. ... contact center applications vendors such as Amdocs, Aspect Software, Kana, ATG, and ... http:/.../Research/ResearchHighlights/SCM/2006/08/research_notes/VN_SC_PJ_08_29_06_1.asp - 24k - 2006-08-29 Summary: CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... see PeopleSoft Annuncio-es Continuation Of Its Shopping Spree), Kana and Broadbase ... & maintenance fees thus represent a substantial portion of revenue for most ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_17_03_1.asp - 26k - 2003-03-17 Summary: Xchange’s protracted troubles and its recent inglorious demise may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... mid-market, they would be the likes of Onyx, Pivotal, Kana, E.Piphany ... last reported period, if one would discount the acquisitions, Best's revenue would have ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_11_04_1.asp - 29k - 2004-06-11 Summary: The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong brand names.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2 ...

by P.J. Jakovljevic ... PTXs), one of these could be the pricing and revenue optimization technology ... with more general-purpose products, like Siebel, Onyx, Kana, Pivotal, Interact ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_22_02_1.asp - 19k - 2002-04-22 Summary: Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage S

Comparison of ERP and CRM Markets' Life cycle Snapshots

by P.J. Jakovljevic ... prospered during the IT downturn by reaching the $50 million (USD) revenue mark in ... Thus, the likes of Pivotal, Onyx, Kana or E.piphany have been feeling the ... http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/TU_CR_PJ_01_31_04_1.asp - 30k - 2004-01-31 Summary: Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tu