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Software Functionality Revealed in Detail
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 kana revenue


KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

kana revenue  companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Merchandising Systems RFI/RFP Template

Inventory Management, Inventory Optimization, Price Management, Revenue Management, Master, POS, Reports and Inquiries and Product Technology  

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Documents related to » kana revenue

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

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Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

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TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012


SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities "According to the plans of both the client and its system integrator, Sparta Consulting, the entire project is supposed to take only 14 months, which is a pretty intensive timeline considering a level of the solution selected and the company’s size. The modules to be implemented are financials

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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RevvyCPQ


Sales and price quoting should never be the bottleneck to more revenue. Quick quotes, complex configurations, pricing analytics made easy and just a click away. In order to close the business for sales, you have to ask for the order. The problem is that putting together a simple approved price quote using traditional CPQ (Configure, Price, Quote) solutions can be very complex for sales users. We invested a lot of effort in designing a user experience so intuitive, it requires no training. Sales users love that. They can jump right in and immediately configure quotes for their eager customers.  At Model N, making CPQ easy is what we do. In fact, in independent testing, REVVY CPQ was preferred 4-to-1 by sales professionals.* We believe SaaS solutions need to be simple yet powerful.  • Built on Force.com, Built with the Sales user in mind, Built to drive Revenue. • CPQ that is so user friendly and pleasing to the eye • 100% Native on Force.com…and more. We also chose Salesforce as our development platform because we wanted you to configure your quotes in something you already use every day. Being “Native” on Force.com means that we can leverage the data and workflows you already have set-up in Salesforce.com. *Study conducted by a leading user experience research and usability testing firm. Research commissioned by Revvy CPQ July 2013.

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SAP Lowers Revenue Expectations


Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.

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KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

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Model N


Model N’s revenue management solution solves critical business challenges for enterprise life sciences and high-tech companies by linking and automating the complexities of pricing processes, contract creation, rebate management, and regulatory compliance into a system of integrated applications that manage the end-to-end revenue life cycle. Revenue management aligns complex revenue processes for all departments involved—marketing, sales, and finance. Revenue management systems provide a comprehensive infrastructure for placing controls within revenue processes and an automatic audit trail of all actions. These attributes dramatically improve the ability of a company’s financial risk management capabilities and regulatory exposure.

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JD Edwards Reports Strong License Revenue Growth in Q1 2000, but…


J.D. Edwards & Company reported financial results for the first fiscal quarter ended January 31, 2000.

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Tame the Two-headed Monster: Cost Efficiency and Revenue in Customer Service


Customer service has long been an "island unto itself," where efficiency and volume—and not building customer relationships—have reigned supreme. But priorities are changing. The mission now is to serve better, faster, cheaper—and to make more money in the process. Best-in-class customer service organizations see cost efficiency and revenue as allies, not enemies. What are their secrets?

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