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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 kana road map


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

kana road map  Rules of the Road for Customer Relationship Management 17 Rules of the Road for CRM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage North America began not as one company, but as the efforts of many entrepreneurs who built their successful products and businesses with a sincere focus on their customers. Source : Sage Software Resources Related to Customer Relationship Management (CRM) : Customer Relationship Management (CRM)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » kana road map

University College London Hospitals (UCLH)


In an industry so reliant on regulatory compliance, UCLH used Lombardi Blueprint and Teamworks solutions to map and improve processes across the entire organization, from administration to patient management, with benefits for employees and patients by optimizing performance across the board. Read more on how Lombardi BPM solutions from IBM helped UCLH revamp its complex administrative processes to increase productivity.

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Supply Chain Shorts for the Week of February 18, 2013


Snippets of recent supply chain news... Quintiq, dually headquartered in the Netherlands and Philadelphia, announced this week that Republic Steel has selected Quintiq for campaign planning, order promising, finite capacity planning, inventory optimization, detailed scheduling, and sequencing optimization.Ariba LIVE 2013 is happening May 6–8, 2013, for “procurement, finance, AP

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Credit (or Blame) KANA Express for Your Next Flower Delivery


It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store, online, on their mobile device, or within their social networks. The challenge for every customer care organization is to provide reliable and memorable experiences across every service channel—consistency is critical in delivering great

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Lean Manufacturing: Reaping the Rewards of Lean through Response Management


For years, manufacturers have been driven by sales forecasts and the need to maximize production efficiency at every level of operation. But in order to be successful, manufacturers must look toward adopting a lean mentality. While lean techniques are more easily applied to some manufacturing styles than others, new software tools are now able to deliver the benefits of lean to both high-mix and low-volume operations.

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Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey


Every small and medium-size business needs to map out a comprehensive talent strategy. Read this white paper to learn how you can help your company avoid roadblocks. Understand how you can navigate major changes such as growth, expansion, efficiency, and innovation.

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Supply Chain Shorts for the Week of October 14, 2013


This week: Kewill, LLamasoft, GAINSystems, Smart Software, Nipendo, Amber Road, Teletrac, Park City Group, Lagoa, and GE.Kewill What is going on at Kewill? Plenty, it seems. Within the past several weeks, Kewill has acquired Four Soft, Ltd., upgraded its widely used parcel shipping solution Clippership (now Clippership 15.8), and (if you are to believe Kewill’s press claims) “reinvented” the

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Baan - What Will The Future In Invensys’ Stable Bring? Part 2: Evaluating Baan


Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 2 examines Baan’s strengths and challenges and makes specific bottom line recommendations.

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Adaptive Discovery: Accelerating the Deployment and Adaptation of Automated Business Processes


To automate processes, business users and IT must work together as a team. The combination of technology infrastructure, process flow, and business requirements all needs to be translated into a process map to enable automation to occur. This process discovery effort, and adjusting the process map to manage change, is the most significant challenge of business process management (BPM) projects.

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KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One


TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at what the combined companies will be able to offer to customers in terms of customer service and workforce management.

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BI Hits the Road III: Two Niche Vendors Considered


As I’m writing this post, more software vendors are launching their mobile business intelligence (BI) solutions. So I’ve decided to hurry up and start talking about the vendors that are shaping the mobile BI space. In this installment of BI Hits the Road (see Part 1 and Part 2) I will describe some of the features of two specific mobile BI solutions offered by a couple of vendors: Roambi from

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