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Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana system  Speaks to Kana Lipstream Speaks to Kana L. Talarico - September 6, 2000 Event Summary Lipstream Networks, Inc., a Voice Over Internet Protocol (VoIP) service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » kana system


City of Winnipeg Selects KANA to Mobilize Citizen-centric Government
In addition to the KANA Express announcement, another major announcement was made at the recently held KANA Connections 2012 conference. This time the customer

kana system  public sector, for which KANA offers the Lagan suite of products, including Lagan Express, based on Trinicom’s technology for midsize organizations. The city of Winnipeg (Canada) has selected the brand new Lagan Mobile application for citizens , offering residents the ability to access information and request city services from their mobile devices. Lagan Mobile is based on HTML, which is device independent. Winnipeg will be the first Canadian government entity to leverage Lagan Mobile to support the Read More...
Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

kana system  in contact center costs. KANA is based in Silicon Valley and has offices worldwide, with currently 350 employees in total (150 in EMEA). The vendor has a number of resellers that expand its geographic reach where it does not have direct presence, especially in APAC and EMEA. Some of KANA's value added resellers (VARs)  include IBM, Kahuna, Virtuos, HitachiSoft, CTC, Brick Street , etc. Some major  system integrator (SIs)  that KANA works with include IBM, Accenture , and BearingPoint among others. For Read More...
TEC Industry Watch: Enterprise Software News for the Week of April 30th, 2012
SOFTWARE SELECTIONS @ DEPLOYMENTSEuropean manufacturer of construction chemicals selects IFS ApplicationsIndustry tags: Process manufacturing, mining

kana system  post (July 2011): Has KANA Gotten Its Mojo Back? Press release ClickSoftware partners with Infor Industry tags: EAM, field service management (FSM), asset-intensive industries This is a mutually beneficial alliance. Infor10 EAM Enterprise has basic service workforce scheduling capabilities, but this deal is aimed at much larger field service workforces, where Click Schedule excels. Look for possible deals with Infor10 ERP products. ClickSoftware has long had a similar endorsement by SAP, where some Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

kana system  expertise in customer service. KANA SEM is the only platform in the market that has brought together technologies such as BPM,  case management , KM, social experience management, and real-time analytics into a single unified offering, specially designed for creating adaptive service experience flows (see Figure 1 for more details on the SEM capabilities). All of the customer service channels incorporate BI and analytical tools to gain insight into channel usage, content usage, and customer behavior. Read More...
ERP System for Health Care
A U.S.-based regional healthcare support network turned to TEC for help selecting a distribution enterprise resource planning (ERP for distribution

kana system  System for Health Care A U.S.-based regional healthcare support network turned to TEC for help selecting a distribution enterprise resource planning (ERP for distribution) solution for its medical supply and equipment sales division, including a financials module to be used by other divisions. Read More...
Industry Expert's Guide to Buying a Business Phone System
Learn about VoIP and how you can get more for less in Industry Expert's Guide to Buying a Business Phone System.

kana system  Expert's Guide to Buying a Business Phone System Are you still using a traditional land-line for your business phone system? By switching to VoIP you could cut your company's phone bill in half . And end up with more calling features than you currently have. Learn about VoIP—and how you can get more for less—in Industry Expert's Guide to Buying a Business Phone System . You'll find out how VoIP works, all the ways it can save you money, and how to get the right VoIP system for your company's Read More...
10 Golden Rules for Choosing a Telephony System
Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical

kana system  Golden Rules for Choosing a Telephony System Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical system, a telephony system is a major deployment that should be undertaken only after a thorough discovery of both your existing infrastructure and users’ needs. This checklist offers 10 rules to help you choose a new telephony system for your organization. Read More...
Phone System Buying Checklist
Download this checklist of items to consider before you purchase a new phone system for your business. Ideally, you should answer yes to each of these questions

kana system  System Buying Checklist Download this checklist of items to consider before you purchase a new phone system for your business. Ideally, you should answer yes to each of these questions before you buy! Read More...
The Four Elements of an Effective Food Safety Management System
As processors develop and enhance their food safety management systems (FSMSs), four key components enable them to meet demands with minimal business disruption

kana system  Four Elements of an Effective Food Safety Management System As processors develop and enhance their food safety management systems (FSMSs), four key components enable them to meet demands with minimal business disruption, for a manageable cost. Processors can use the information in this paper to identify, develop, or jump-start an FSMS that includes these four components plus the critical dimension of complete integration. Read More...
A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

kana system  CRM System Needs A Data Strategy Introduction An underutilized customer relationship management (CRM) system - or one that cannot match its owner's expectations - will reflect poorly on both the vendor who sold it and the IT manager who authorized the purchase and installed it. Both, however, can help successfully manage such expectations (and add value to their respective roles) by wisely counseling about the strategic context into which a CRM system must function. Simply put, the market includes plenty Read More...
Syntax System Limited
A leading reseller of Oracle's JD Edwards software, SAP Business One Software, Managed Services and Hosting and IBM Infrastructure. Syntax.net leverages almost

kana system  System Limited A leading reseller of Oracle's JD Edwards software, SAP Business One Software, Managed Services and Hosting and IBM Infrastructure. Syntax.net leverages almost 40 years of experience to provide quality consulting and implementation services, upgrades, certified Oracle University JD Edwards training, hosting and managed services, and IT infrastructure products. Located in Canada and the United States, Syntax provides single source Business Management solutions. Read More...
8 Questions to Ask to Successfully Negotiate a Phone System Deal
Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

kana system  Questions to Ask to Successfully Negotiate a Phone System Deal Getting the wrong business phone system can be a costly, long-term mistake. Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal . From cost, service, and support considerations to features and future scalability, you'll know what to ask to get everything you need—from the right vendor, at the right price. Download your PDF copy of 8 Questions to Ask to Read More...
6 Signs That You Need to Upgrade Your Business Phone System
In 6 Signs that You Need to Upgrade Your Business Phone System, you'll find 6 key questions to ask about your company's current phone system.

kana system  Signs That You Need to Upgrade Your Business Phone System 6 Signs That You Need to Upgrade Your Business Phone System Your business phone system is a vital communications link for your company's customers, suppliers, employees, and investors. But is it helping your company grow and prosper—or standing in its way? Fortunately, there's an easy way to find out. In 6 Signs that You Need to Upgrade Your Business Phone System , you'll find 6 key questions to ask about your company's current phone system. The Read More...

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