Kana Systems

The Mid-Market Is Consolidating, Lo And Behold

by P.J. Jakovljevic ... Namely, Broadbase recently acquired ServiceSoft for its knowledge management and e-service systems, two areas already existing in Kana's product portfolio. ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_11_01_1.asp - 20k Summary: While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity, which particularly accelerated during the first few month

Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... Onyx has had an Asian systems integrator develop a wireless application that brings ... In October Kana announced the release of Kana mBusiness, a set of wireless ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Marquee Vendors Partner for Deepening Inherent CRM and BI Links

by P.J. Jakovljevic ... DoubleClick; Point Information Systems by S1 Corporation; DataSage by Vignette Corporation; Prime Response by Chordiant, and the merger of Kana and Broadbase ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and il

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... This category would include the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs, PeopleSoft, SAP, and Oracle. ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed ...

by Randy Garland ... Technologies, or partial-story vendors such as Kana or eGain. ... called for database-to-database coding for the batch transition of information between systems. ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_05_01_1.asp - 17k Summary: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the

Should Uniqueness Vouch For Marketing Automation Niche Players?

by P.J. Jakovljevic ... This category would include the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs, PeopleSoft, SAP and Oracle. ... http:/.../Research/ResearchHighlights/Crm/2003/06/news_analysis/NA_CR_PJ_06_28_03_1.asp - 29k Summary: Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaug

SalesLogix and ACT! Officially Branded As Best Software Part 2 ...

by P.J. Jakovljevic ... integration experiences (deals with Exact Macola, Intuitive Manufacturing Systems, and Expandable ... would be the likes of Onyx, Pivotal, Kana, Salesforce.com and ... http:/.../Research/ResearchHighlights/Erp/2002/07/news_analysis/NA_ER_PJ_07_30_02_1.asp - 17k Summary: The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs.

Why Are CRM and Analytics Intrinsically Connected?

by P.J. Jakovljevic ... Systems by S1 Corporation; DataSage by Vignette Corporation; Prime Response by Chordiant; and Blue Martini Software by Multi-Channel Holdings. Similarly Kana ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/TU_CR_PJ_08_16_05_1.asp - 21k Summary: The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...

by P.J. Jakovljevic ... Annuncio-es Continuation Of Its Shopping Spree ), Kana and Broadbase merger ... S1 Corporation's acquisition of Point Information Systems, Vignette Corporation's ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorb

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2 ...

by P.J. Jakovljevic ... with more general-purpose products, like Siebel, Onyx, Kana, Pivotal, Interact ... different approaches and mindsets between CRM and ERP systems deployment and ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_22_02_1.asp - 19k Summary: Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage S