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Documents related to » kana


Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

KANA: e commerce software, infusion software, crm systems, residential voip, e commerce solutions, best crm, crm insurance, crm system, free crm, ecommerce solutions, ecommerce website, crm vendors, e commerce website, infusion crm, crm software, crm agency, free crm software, ecommerce, crm requirements, web design, crm training, teradata crm, terrasoft crm, kana crm, siebel, e commerce web design, onyx crm, web ecommerce design, customer satisfaction measurement, customer experience, e commerce, siebel crm, customer survey, customer satisfaction surveys, crm banking, crm architecture, customer .
9/6/2000

Vendor Spotlight: KANA Software
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience.

KANA: KANA Communications, KANA Software, customer service, crm, customer service tips, customer service software, customer service job description, customer service survey questions, contact microsoft customer service, customer service survey, customer service week, google customer service, customer service surveys, improving customer service, online customer service, customer service training programs, crm comparison, crm products, crm magazine, act crm software, crm small business, customer service training, best crm, improve customer service, definition of customer service, crm best practices, .
4/26/2011 5:13:00 PM

Has KANA Gotten Its Mojo Back? – Part 1 » The TEC Blog


KANA: accel kkr, BPM, broadbase software, business process modeling, call center, case management, connectify, CRM, csr, customer satisfaction, customer service, hipbone, kana, kana software, km, knowledge management, lagan technologies, netdialog, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, silknet, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2011

Has KANA Gotten Its Mojo Back? – Part 2 » The TEC Blog


KANA: accel kkr, BPM, business process modeling, call center, case management, consona crm, CRM, csr, customer satisfaction, customer service, inquira, kana, kana software, km, knowledge management, lagan technologies, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-07-2011

Multi-mode ADSL Heads for the Mountain
Copper Mountain debuts a Multi-mode Asymmetric Digital Subscriber Line (ADSL) line card. This line card will deliver voice and data service simultaneously over a standard plain old telephone service (POTS) line.

KANA: broadband, copper, dsl modem, adsl modem, adsl router, adsl speed, copper mountain, dsl modems, dsl modem router, broadband providers, adsl modem router, business broadband, cheap broadband, dsl adsl, adsl splitter, adsl filter, adsl line, copper ski, vdsl modem, dsl modem with router, t1 broadband, what is adsl, copper mountain resort, business adsl, adsl service, adsl installation, lodging copper mountain, adsl filters, copper ski resort, copper mountain rentals, copper mountain resort ski, copper mountain vacation, broadband power line, bonded adsl, dsl modem and router, copper mountain .
6/19/2000

GSA Schedule Partnership Gets Network-1 in the Door
Lyme Computer, a woman-owned 18 person consultancy specializing in setting strategic IT agendas and implementation services for Federal Agenices, partners with publicly traded intrusion detection vendor in a gold security partner alliance.

KANA: gsa schedule, federal supply schedule, gsa vendor list, gsa contract holder, gsa approval, gsa schedule consultants, gsa fabs schedule, gsa industrial funding fee, gsa schedule training, get on gsa schedule, gsa approved vendors, gsa contract number, mobis contract, mobis schedule, ebuy gsa, government contract training, service disabled veteran, gsa contracts, employment gsa, getting on gsa schedule, pes schedule, gsa vendors, mobis, gsa mobis contract, gsa pes, gsa catalog, gsa sip, gsa contact, gsa schedule 70 solicitation, gsa schedule application, gsa federal supply, gsa regulations, how .
6/26/2000

Compaq Reorganizes Again
“When in trouble, when in doubt: Run in circles! Scream and shout”. And reorganize.

KANA: Compaq, Enterprise solutions and services, Michael Capellas, Enrico Pesatori, Journeyman executive, Compaq executives, FUD Fear uncertainty and doubt, Synaxia Networks, Bill Parcells, Mary McDowell, Bill Heil, Howard Elias, Peter Blackmore.
6/5/2000

NAI Will Pay Trend $12.5 Million Resulting from Law Suit
Settling a patent dispute out of court, Network Associates agreed to pay Trend Micro $12.5 million for the cost of licensing Trend's patented technologies. Both companies claim to be the innovator of scanning for viruses in electronic mail.

KANA: patent dispute, Network Associates, Trend Micro, scanning for viruses, California Federal District Court, Registration No. 5, 623, 600, Registration No. 6, 029, 256.
7/5/2000

Dell Snags Motorola’s Grzelakowski to Lead Wireless Business Unit
The anticipated advancements in cellular wireless technologies allowing far faster connections means that the global wireless market will break the 600 million user mark and break 10 billion (USD) in market value.

KANA: internet, wireless, broadband, wi fi, wireless adapter, wireless usb, wireless internet, wimax, wireless printer, wireless usb adapter, mobile internet, mobile broadband, high speed internet, wireless broadband, wireless laptop, wireless connection, satellite internet, wireless access point, mobile wireless, broadband internet, mobile application, computer support, zigbee, outdoor wireless, hardware networking, wireless technology.
7/19/2000

Mid-Market ERP Vendors Doing CRM & SCM In A DIY FashionPart 2: Market Impact
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage Software), and Navision, to name some. Frontstep and the Syspro Group lead the way.

KANA: frontstep crm, impact crm, impact ecrm, customer relationship management solution, crm solutions, business process-driven customer relationship management, business process-driven crm, crm benefits, impact crm 3.5, syspro crm, impact ecrm option, impact crm system, mid-market erp vendors, erp system, scm system, enterprise resource planning system, supply chain management system, flagship erp solution, scm crm, crm applications , ERP market , erp applications, extended ERP provider.
4/22/2002

Gigabit Transceivers ~ the Next Generation
Broadcom Corporation announced they have developed the first transceiver to handle Gigabit Ethernet over existing Category 5 copper cabling.

KANA: ethernet, Gigabit Transceivers, Broadcom Corporation, second-generation Gigabit Ethernet Transceiver, CAT 5 infrastructure, Broadcom BCM5401, network equipment manufacturer, Gigabit Ethernet , Broadcom BCM5401 1000Base-T Transceiver, Ethernet switching vendors, Data Closet stackable market, cable ethernet, ethernet switch, ethernet article, cat5e ethernet.
5/15/2000


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