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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

kana  companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions. Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » kana


City of Winnipeg Selects KANA to Mobilize Citizen-centric Government
In addition to the KANA Express announcement, another major announcement was made at the recently held KANA Connections 2012 conference. This time the customer

kana  of Winnipeg Selects KANA to Mobilize Citizen-centric Government In addition to the KANA Express announcement , another major announcement was made at the recently held KANA Connections 2012 conference. This time the customer is from the public sector, for which KANA offers the Lagan suite of products, including Lagan Express, based on Trinicom’s technology for midsize organizations. The city of Winnipeg (Canada) has selected the brand new Lagan Mobile application for citizens , offering residents Read More...
Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

kana  Speaks to Kana Lipstream Speaks to Kana L. Talarico - September 6, 2000 Event Summary Lipstream Networks, Inc., a Voice Over Internet Protocol (VoIP) service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

kana  Customer Acquisition and Service KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Read More...
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

kana  com Selects KANA Cloud Offering for Customer Service The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication. The importance of this news is that KANA Software is now Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

kana  Communications , InQuira , KANA Software , RightNow Technologies , Kaidara , Salesforce.com Service Cloud , Art Technology Group (now ATG , after the acquisition of Primus Knowledge Systems ), Talisma , and Oracle. KNOVA often competed favorably because of its ability to deliver process-driven applications; and because of its strong search, KM, and root-cause analytical capabilities (which make it a broad platform that turns any relevant structured and unstructured content into knowledge, regardless of Read More...
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

kana  be achieved. Case study: KANA Software E-service provider KANA Software is a public company with $65.2 million in revenues, 229 employees and several hundred customers. In early 2008, it switched from its Epicor ERP system and several other applications to NetSuite OneWorld. Results achieved include: Rapid global deployment to seven international operating units Integrated, consolidated global ERP, CRM and analytics Streamlined reporting of financials through automated tax accounting More flexible Read More...
Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation

kana   and the merger of Kana and Broadbase (see The Mid-Market Is Consolidating, Lo and Behold ), indicates the diminished life expectancy of independent CRM point solutions providers. Blue Martini Software has also fallen into consolidation. Blue Martini is a provider of sales optimization systems, and has recently boosted its analytical capabilities and bringing its new functionality to the forefront of its latest product suite. In May, 2005, Blue Martini announced that it will be acquired by Multi-Channel Read More...
Sage Continues Its Housecleaning Effort
After engaging in a soul-searching exercise a while back, which has lately resulted with more coherent strategies in some regions, and with the recent public

kana  in vertical industry segments,  KANA Software being one example . The investment firm brings a wealth of operational best practices and strategic insight to its portfolio companies and is a good partner to help these businesses reach their full potential. For its part, Swiftpage provides digital marketing service solutions for micro and small businesses and, as an existing ACT! and SalesLogix partner providing integrated e-marketing services, seems well positioned to advance these products. Sage remains Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

kana  partial-story vendors such as Kana or eGain . They claim that users should be wary of an all- Oracle , one-stop shop approach, which is all things to everyone, but not the best to anyone. They want you to lead with your business processes, which closely align with your business strategy, then pick and choose those applications that meet your specifications the closest, and unite them through your own integration. And, they say, those integration techniques are getting easier. Old-style integration, Read More...

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