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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 kayako support


Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » kayako support

Decision Support Systems -- Overview and Case Studies


Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies.

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Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

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Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

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Compaq Partners with Red Hat in Linux Support Deal


Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

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SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
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Support the Era of the App with End-to-end Network and Application Performance Visibility


More and more, it seems that traditional performance management is not enough, with more factors and interrelationships for companies to consider than ever before, and multi-platform, multi-tier business-critical applications that span physical, virtual, and hybrid cloud environments. Read this white paper to learn about a new way to consider performance management, so you can effectively react to today's challenges and proactively meet the business service needs of tomorrow.

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Elysian Field Software to Bring HCM and FSM Support in the Cloud for Service Organizations


Meet new software vendor Elysian Field Software, to be launched in the second quarter of 2015. Elysian is the outgrowth of the NetSuite VAR Epiphany, which since 2002 has been both selling/installing NetSuite ERP solutions plus developing HR and field service management solutions natively on the NetSuite platform. The new company will continue to cater to service organizations with its field service management and human resources lines in the cloud, with more products to follow in the near future.

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How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

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TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)


Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when

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Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support


User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software investment will be less than anticipated. Unfortunately, this is a common occurrence, often attributable to lags between training and the go-live date. In-application performance support is thus of tangible benefit to users—and to your organization as a whole.

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