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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

kds xbr1  Consona Knowledge Management and KDS solutions, and Consona predicts that this will be a major contender for the analytics tool of choice going forward. Onyx Version 6, Post-merger As reported in a press release of September 2006 that immediately followed Onyx’s acquisition by Consona Corporation, Consona CRM, Onyx announced the controlled release of Onyx Version 6.0 (v6.0) . Onyx v6.0 contained a variety of enhancements to core products, including the Employee Portal (OEP), Performance Management Read More
Navigating Between Service Management Scylla & Charybdis - Part 2
<!--StartFragment-->Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in

kds xbr1  Consona’s Knowledge Driven System (KDS) offering in the article entitled  “(Forgotten) CRM and ERP Kingdoms in the Making?” The Service Sector Segmentation Based on the discussion thus far, different environments require different service approaches and capabilities. The major factors are whether the service must be performed on premises (in-house) or in the field, and whether it is appointment-based or happens ad hoc. Examples of providing services in-house with appointments (where customers come Read More

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