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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 kepner tregoe decision making matrix example


Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care

kepner tregoe decision making matrix example  workforce organization,WFO,hiring,HireIQ,agent lifecycle,call center,customer contact organizations,recruiting,hiring process

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Financial Packages

Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.  

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Komatsu “Moves the World” by Making Product Data Work Harder


As one of the world’s leading manufacturers of construction and mining equipment, Komatsu has enjoyed significant growth. In fact, 2004 marked the best business performance in the company’s history. Now the company is focused on accelerating product development by making better, faster decisions throughout the product lifecycle. The solution: PTC’s ProductView.

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Winning Users' Hearts & Minds via Usability: A Retail Example


My recent blog series entitled “Integrated Workforce Management (WFM) Platforms: Fact or Fiction?” established that WFM systems have evolved from point solutions (i.e., time and attendance [T@A], workforce scheduling, absence management, human resources [HR], payroll, etc.) into unified solutions with a common user interface (UI), integrated WFM modules, and centralized

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Social Job Distribution: Making Job Listings Visible on Facebook and Twitter


Wondering if you're making the most of social media in your talent acquisition efforts? Or even where to get started? To recruit the best talent, you need to get your job listings seen by the right people. This brief will give you some best practices for automating your recruiting in social media channels to best reach new audiences—and the right audiences—on Facebook and Twitter.

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Complexity, Decision Making, and Big Data


The technology market is giving significant attention to big data and analytics as a way to provide insight for decision support, but how far along is the adoption of these technologies across manufacturing organizations? This white paper looks at the results of a 2013 survey by Aberdeen examining the analytics and big data activities of manufacturers, Including time-sensitive, complex decision making and decision making challenges and capabilities.

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Making Sense of the Wireless WAN Hype


"Wild West" is a metaphor often used to describe the wireless wide area network (WAN) business. But it s worse than that. In the Old West, everyone had a gun. In this business, customers are defenseless. What s going on? Well, for one, vendors are playing fast and loose with terminology that should mean something. Wireless is compelling, but how do you decide what s right for you—and who do you trust?

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Food Decision Software


Founded in 1978, Mulvany Attard Associates, now Food Decision Software Inc. (FDS), is a provider of food industry-specific software. FDS aims to help companies understand and address the unique challenges associated with food distributing or food manufacturing. FDS is the developer of WinFDS, a food distribution software for small to medium-sized food distribution and food manufacturing companies.

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SOX Segregation of Duties Matrix


I'll get to the downloadable SOX segregation of duties matrix in a moment, but first let me address a question from one of our readers. Needless to say, I appreciate all feedback, including one recent comment regarding my article Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues: Mr. Hankewicz mis-states Section 404 in his article "Segregation of Duties and Its

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Six Common Mistakes Companies Are Making Today


Read this white paper to learn about the most common mistakes companies are making during a down economy—and find out how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders.

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The Application of Business Intelligence to Improve Decision Making in Retail


Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the retail industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a retail organization.

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Making the Business Case for Analytics in the Mid-Market


To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics.

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