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Documents related to » kepner tregoe problem solving


Bad Customer Support Is Not a Software Problem » The TEC Blog


KEPNER TREGOE PROBLEM SOLVING: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry.

KEPNER TREGOE PROBLEM SOLVING:
6/26/2009 5:55:00 PM

Selecting PLM Software Solutions Part 2 - Problem Overview
Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the implementations fail to meet functional, return on investment (ROI) and total cost of ownership (TCO) expectations. Many companies have consequently been stuck with under-performing software products and dejected users, and are still unable to gauge their system to determine how far they are from the ideal solution for their business requirements.

KEPNER TREGOE PROBLEM SOLVING:
5/23/2003

Addressing a Growing Problem: An Explosion of IP Addresses
Given today’s economic climate, companies are looking to create more value by reducing risk and saving costs. As companies increasingly rely on data networks encompassing an ever-growing range and number of internet protocol (IP)-enabled devices and applications, they need to more effectively administer and manage these assets—they can no longer take the management of their IP networks for granted.

KEPNER TREGOE PROBLEM SOLVING:
3/12/2009 10:18:00 AM

Software Integration
Most financial offices run at least three separate industry-specific software packages—often from different vendors. The problem with having all of these different solutions is that most of them require their own databases and do not integrate very well with each other. Document management systems (DMSs) are becoming popular with financial advisors, as they help organize the office and provide risk management. Learn more.

KEPNER TREGOE PROBLEM SOLVING:
4/23/2009 5:11:00 PM

Xperia Executiv Solution Series


KEPNER TREGOE PROBLEM SOLVING: The Xperia EXECUTIV Solution Series takes an evolutionary step beyond helping your company run business better, by providing a flexible, targeted approach to solving the most critical issues impacting companies today.

5 Simple Steps to Choosing a BRMS for a Loan Origination System
Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and decreased revenues. With ever-changing loan products, enterprises are forced to build or buy new loan origination systems periodically. And to meet these challenges, they’re choosing technology that focuses on solving business problems, not technical problems.

KEPNER TREGOE PROBLEM SOLVING:
5/23/2007 2:36:00 AM

About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

KEPNER TREGOE PROBLEM SOLVING: HR, customer, RTI, Customerfirst, information, features.
4/29/2005 9:33:00 AM

From E-mail Bankruptcy to Business Productivity
Most strategies for dealing with e-mail deluge involve getting more power out of the e-mail solution: greater storage or better spam filters. But what if you’ve got the problem all wrong? The purpose of technology, including e-mail, is to enhance employee productivity. Find out how online collaboration tools can help you reduce the e-mail deluge, streamline information management, and increase overall productivity.

KEPNER TREGOE PROBLEM SOLVING:
5/25/2009 5:51:00 PM

IT Management for Small Businesses: Using Third Parties to Help Take the Strain
Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain.

KEPNER TREGOE PROBLEM SOLVING:
7/18/2007 7:44:00 AM

OutlookSoft Case Study: United Pipe & Supply
Wholesale distributor United Pipe & Supply had a problem. Its use of standard Excel spreadsheets for reporting and budgeting was time-consuming, expensive, and dysfunctional. The company was losing control over content and reliability, simply unable to produce something as simple as profit/loss statements for multi-branch business units. Its ability to grow was hampered. United Pipe & Supply needed to change.

KEPNER TREGOE PROBLEM SOLVING:
2/2/2007 9:58:00 AM


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