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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 kepner tregoe reports


SmartStream Human Resources & Payroll
SmartStream HCM is an HCM solution that offers the following functionality: Payroll and taxation administration capabilities, which can help ensure

kepner tregoe reports  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Time and Attendance for the Health Care Industry

Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.  

Evaluate Now

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JD Edwards Reports Strong License Revenue Growth in Q1 2000, but…


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MAPICS Reports Solid Profitability Despite Dismal Fiscal 1999 4% Growth


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POSmart


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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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Time and Attendance for the Health Care Industry


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RUM 2015: Recapping Ramco’s Great 2014


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