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Documents related to » key account manager kpi


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

KEY ACCOUNT MANAGER KPI: concrete user instructions (including shortkeys, “favorites,” etc.), which can often be changed as time goes by. Handling all of these process variations via SolMan (and ARIS maps) incurs lots of unnecessary maintenance work. Even if the largest companies can offshore their documentation handling to lower-cost regions, they do not appreciate the unnecessary extra work and costs, even if not too exorbitant. The trouble is also in the mindset and attitudes of folks. Larger corporations that have large
10/27/2011 11:35:00 AM

The Multidimensional Manager of Tomorrow
10 years ago, only a few people believed that human resources (HR) would rise to such a prominent position within organizations. This document discusses the changing role of HR, as well as current and future challenges for HR professionals. It synthesizes findings from 40 interviews with HR leaders and executives from 25 North American and European organizations in a variety of major corporate sectors.

KEY ACCOUNT MANAGER KPI: Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/3/2010 11:01:00 AM

Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

KEY ACCOUNT MANAGER KPI: Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/13/2007 3:42:00 PM

HR Manager to HCM Strategist in Four Easy Steps
Demand for global workforce visibility and insight is huge; yet many HR teams today are only able to produce data on what is currently happening or what occurred in the past. But HR needs to move beyond “what occurred,” applying full analytical capabilities to understand “why an event happened” so proactive changes can be made to improve overall business performance. This type of complex exploration and examination, where financial implications and cause and effect are studied, helps elevate HR to the most strategic level—transforming the HR manager to HCM strategist. Read this white paper to discover how cohesive business intelligence can proactively impact your organization.

KEY ACCOUNT MANAGER KPI: Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/22/2013 11:14:00 AM

Focused Functionality: Key to Ganong Bros. Success
In 2002, Ganong, a midsize confectionery, selected Sage ERP X3 to fulfill its requirements for a software application with both batch and discrete capabilities for their mixed-mode manufacturing processes. Since the implementation, Ganong has reduced billing errors, and improved the accuracy and timeliness of production.

KEY ACCOUNT MANAGER KPI: Focused Functionality: Key to Ganong Bros. Success Focused Functionality: Key to Ganong Bros. Success Source: Sage Document Type: White Paper Description: In 2002, Ganong, a midsize confectionery, selected Sage ERP X3 to fulfill its requirements for a software application with both batch and discrete capabilities for their mixed-mode manufacturing processes. Since the implementation, Ganong has reduced billing errors, and improved the accuracy and timeliness of production. Focused Functionality: Key to
1/23/2006 1:14:00 PM

Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution
Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.

KEY ACCOUNT MANAGER KPI: Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution Source: FieldOne Document Type: White Paper Description: Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the
5/22/2013 2:32:00 PM

Social CRM: Key Strategies and Must-have Features
Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

KEY ACCOUNT MANAGER KPI: Social CRM: Key Strategies and Must-have Features Social CRM: Key Strategies and Must-have Features Source: CompareBusinessProducts.com Document Type: White Paper Description: Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and
6/3/2013 5:20:00 PM

Collaboration is the Key to BPM Success
Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools, business process management (BPM) cannot be successful.

KEY ACCOUNT MANAGER KPI: Collaboration is the Key to BPM Success Collaboration is the Key to BPM Success Source: Lombardi Document Type: White Paper Description: Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools,
8/8/2007 2:01:00 PM

Web-Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP)
Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.

KEY ACCOUNT MANAGER KPI: Web-Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP) Web-Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP) Source: Inovium Corporation Document Type: Case Study Description: Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.
2/18/2006 2:31:00 PM

CRM Application Users Are Key to Project Success
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.

KEY ACCOUNT MANAGER KPI: CRM Application Users Are Key to Project Success CRM Application Users Are Key to Project Success Kevin Ramesan - October 22, 2005 Read Comments The True Story Behind CRM Failure Many articles about customer resource management (CRM) project failure blame a gargantuan project scope or the software packages themselves. These are certainly among the many good reasons for those failures. However, I am more interested in the internal procedures that lead to some disastrous results. Companies are downplaying
10/22/2005

8 Key Plays for Sales Success
In the same way the Internet boom separated winning companies from those left behind, the rise of social and mobile technologies is determining a new generation of industry leaders. Businesses that embrace new tools and technologies are leapfrogging their competitors and seizing market share. Learn best practices for incorporating these new technologies into your daily operations—and explore how to close more sales deals, faster.

KEY ACCOUNT MANAGER KPI: 8 Key Plays for Sales Success 8 Key Plays for Sales Success Source: Salesforce.com Document Type: White Paper Description: In the same way the Internet boom separated winning companies from those left behind, the rise of social and mobile technologies is determining a new generation of industry leaders. Businesses that embrace new tools and technologies are leapfrogging their competitors and seizing market share. Learn best practices for incorporating these new technologies into your daily
7/3/2013 5:15:00 PM


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