Unified communications (UC) is a powerful technology with a multifaceted value proposition. UC can significantly reduce the cost of communications and raise productivity by streamlining the collaboration process. The technology also enables coworkers to collaborate in real time across the extended enterprise, which includes partners, customers, suppliers and other critical constituents.
This white paper from ZK Research looks at the challenges of UC management, and the potential benefits of taking a lifecycle management approach to UC.
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