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Better Performance Management for Service Companies
It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that

key performance indicators customer service examples  to Tracking and Analyzing Key Performance Indicators for Service-Centric Organizations  [PDF], by Tony Petrucciani, CEO of Single Source Systems , was written under that company’s umbrella and sponsorship; however, this is a valuable book for those organizations looking to measure service performance, which has become increasingly important, as well as for those interested in performance measurement in general. At 76 pages, Metrics Maneuvers is not a complete manual to business performance management ( Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » key performance indicators customer service examples


Business Intelligence: What Makes a Good Performance Indicator?
Decision makers use key performance indicators (KPIs) to assess the present state of business and choose a course of action. But what are KPIs? And more

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Strategic Considerations for Evaluating Enterprise Performance Management Solutions
Consolidation in the enterprise performance management (EPM) market has led to a glut of misleading, and sometimes overstated, vendor claims. This has served to

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The Renewed Finance Function: Extending Performance Management Beyond Finance
The role of the finance team has changed recently, due to increased oversight from regulators, more active investors, and company-specific changes in business

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Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

key performance indicators customer service examples  them: Define and measure key performance indicators (KPIs) Rate the value of each account and sales opportunity Align salespeople and accounts Focus on productive activities The key to a productive sales force is ensuring that salespeople concentrate on acquiring, growing, and retaining profitable relationships within their account bases. This requires a clear and detailed view of prospects, customers, and the market - and the ability to turn that insight into action. Companies with highly productive sale Read More
Customer Analytics in the Age of Social Media
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special

key performance indicators customer service examples  TDWI, social media, customer intelligence, IBM, customer data, business analytics, customer analytics Read More
Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance
A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This

key performance indicators customer service examples  Read more about the key sales performance behaviors you can put into practice to transform your sales teams. Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

key performance indicators customer service examples   Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

key performance indicators customer service examples  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

key performance indicators customer service examples  Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

key performance indicators customer service examples  FSM,Field Service Management Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

key performance indicators customer service examples   Read More
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

key performance indicators customer service examples  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More

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