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 key performance indicators public sector


Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

key performance indicators public sector  happening across its business. Key performance indicators (KPIs) , linked to cause and effect or strategy maps, still need to gain more acceptance in the business so that an individual's actions are more closely aligned with the longer term strategy of the business.   The business operations sub-index looks at how a business believes it is positioned to deal with events arising from within its processes, and how well it is set up to deal with the information across its value chains. Here, the survey

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » key performance indicators public sector

Lawson Standing Vertically in a Flat Economy


Lawson Software has hardly ever been associated with flamboyance and ostentatious behavior, let alone in these murky economic times. Still, its chief executive officer’s (CEO's) recent dismissal of the software as a service (SaaS) market’s prospects will have drawn some consternation in the vendors’ and analysts’ community. However, a somewhat amended and clarified stance on SaaS recently came

key performance indicators public sector  application includes 70 pre-configured key performance indicators (KPIs) and 50 pre-built scorecard reports commonly used by F&B companies. Sample KPIs include day sales outstanding (DSO ), inventory turnover , delivery performance, and gross margin percentage . Sample scorecards highlight critical data such as sales vs. budget, supplier performance, production variances, and customer debt. This selection of metrics is engineered to meet the specific needs of an F&B company management. It includes what Read More

Sales and Operations Planning: The Key to Continuous Demand Satisfaction


All companies use some form of sales and operations planning (S&OP) to synchronize market data with production output. But most practice a planning process based on logistics rather than strategy. Taking a more strategic approach, however, the S&OP process can be designed to bring together a company’s marketing, finance, sales, and operations departments to continuously monitor—and meet—customer demand.

key performance indicators public sector  the right set of key performance indicators. 2. Demand Review The purpose of each of the demand reviews is to lend an aspect of integration to a process that typically takes place in isolation. The demand review does not simply rely on quantitative forecasting, for example, but instead balances orders and demand through what-if analysis, achieving consensus among the various stakeholders all along the supply chain. The best demand reviews not only ensure that the statistical forecast is based on the best Read More

Human Capital Management: How Top Organizations Drive Company Profits Efficiently


This benchmarking study analyzes human resources (HR) performance for over 200 best-practice companies in three categories: process and transactional support, expertise-based business support, and strategic decision support. Two questions are at the core of the study: How can companies reduce HR costs and increase HR efficiency? And how can HR organizations create business value and optimize effectiveness? Find out what they said.

key performance indicators public sector  Utilities The study analyzes key performance indicators (KPIs) in a number of different areas including HR staffing levels, costs, organizational model, IT deployment, and best practices. These include the following KPIs: Process-independent, such as HR costs per company employee, and HR full-time equivalents (FTEs) per 1,000 employees Process-specific, such as time to hire, cost to hire, and payroll error rate Degree of outsourcing and centralization Use of shared services Information technology used by Read More

IFS Joins the Corporate Social Responsibility Fray


While day 1 of the IFS World Conference 2012 in Gothenburg, Sweden was mostly about mobility, day 2 expanded into some other interesting themes and topics. IFS has long positioned itself as a single-instance global enterprise resource planning (ERP) solution alternative to SAP and Oracle. The realm of corporate social responsibility (CSR) presents notable challenges for organizations due to the

key performance indicators public sector  assessment, incident management, and key performance indicators (KPIs) reporting. This should help IFS customers to comply with legislation as well as health, safety, and environmental industry standards. Export Control—IFS Export Control is a comprehensive solution to support companies handling products subject to export restrictions, e.g., military equipment or hi-tech electronics to rogue countries. The solution, also developed with industry-leading customers, identifies any restrictions pertaining Read More

Accelerating Trading Partner Performance


Persistent data quality issues between manufacturing and retail trading partners can trigger claims, delay inventory, drag down margins, and lock up working capital. Have you considered an on-demand supply chain solution? Find out how combining subscription-based software with the depth of real-time transaction monitoring and remediation might be the answer—before your revenue shrinks any further.

key performance indicators public sector  documents. Dashboards. Visibility for key metrics like Rejected ASN Rate, Late/Missing ASN and Order Fill Rate. ScoreCarding & Remediation Daily worklists. Track remediation tasks by partner. Self-remediation. Access for partners to view errors. Performance Scorecards. Tracking partner performance by type or process. About Inovis Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with their entire Read More

IBM Marketing Performance Analytics


The IBM Marketing Performance Analytics solution helps marketing organizations and CMOs understand and justify performance by answering three critical questions: “how are we doing?”; “why?”; and “what should we be doing?”

key performance indicators public sector  Marketing Performance Analytics The IBM Marketing Performance Analytics solution helps marketing organizations and CMOs understand and justify performance by answering three critical questions: “how are we doing?”; “why?”; and “what should we be doing?” Read More

Business Intelligence in the Public Sector


The financial meltdown of 2008 sent devastating waves through the business world. As market instability wreaked havoc on the public sector, organizations looked to make more careful use of financial and human resources than ever before, with many looking to optimize resource utilization of information management. See the business intelligence (BI) and information management strategies of top public sector organizations.

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Business Performance Management


Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.

key performance indicators public sector  Performance Management Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more. Read More

Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

key performance indicators public sector  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More

Varicent Sales Performance Management


Varicent SPM aligns sales performance with strategic objectives through pay-for-performance. It encompasses territory management, quota planning, incentive compensation management, and performance analytics. SPM spans across sales, employees, managers, and channels. Varicent SPM delivers technology that automates the assignment of territories, the collection and approval of quotas, and the administration and calculation of incentive compensation plans. It also examines sales performance and evaluates the effectiveness of incentive programs.  

key performance indicators public sector  Sales Performance Management Varicent SPM aligns sales performance with strategic objectives through pay-for-performance. It encompasses territory management, quota planning, incentive compensation management, and performance analytics. SPM spans across sales, employees, managers, and channels. Varicent SPM delivers technology that automates the assignment of territories, the collection and approval of quotas, and the administration and calculation of incentive compensation plans. It also examines Read More

Eliminate Performance Anxiety: Manage Employee Performance Better


Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance review or have found their review to be not useful. This white paper discusses how implementing best practices for performance management company-wide can increase the likelihood that employees will be doing their best work possible while reducing the ineffectiveness of a fragmented performance management policy.

key performance indicators public sector  Performance Anxiety: Manage Employee Performance Better Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance review or have found their review to be not useful. This white paper discusses how implementing best practices for performance management company-wide can increase the likelihood that employees will be doing their best work possible while reducing the ineffectiveness of a fragmented Read More

5 Tips to Effective Workforce Performance Management


Performance management systems enable organizations to automate and optimize their performance processes and align employee development and goals with corporate objectives. This field guide will explore five critical steps to ensure that you get the most out of your workforce performance management investments.

key performance indicators public sector  Tips to Effective Workforce Performance Management Performance management systems enable organizations to automate and optimize their performance processes and align employee development and goals with corporate objectives. This field guide will explore five critical steps to ensure that you get the most out of your workforce performance management investments. Read More

Enterprise Performance Management: Key to Rapid Response for Today's Successful Midsize Companies


In today's business climate, enterprise performance management (EPM) systems have risen from the status of "nice-to-have" to "must have" for midsize companies, particularly those that experienced substantial growth prior to the current economic downturn. This paper discusses some of the ways the new unpredictability of external market forces has escalated the value of precise internal forecasts and quick decision-making for these companies.

key performance indicators public sector  Performance Management: Key to Rapid Response for Today's Successful Midsize Companies In today's business climate, enterprise performance management (EPM) systems have risen from the status of nice-to-have to must have for midsize companies, particularly those that experienced substantial growth prior to the current economic downturn. This paper discusses some of the ways the new unpredictability of external market forces has escalated the value of precise internal forecasts and quick Read More

Performance Management for Finance Executives: Driving Performance with Insight


With clear visibility into financial and operational performance information, financial executives can quickly identify variables that contribute to failed objectives as well as factors that enable success. This report provides guidance for implementing effective business performance management and the corresponding capabilities and enabling technologies that help improve financial and operational control.

key performance indicators public sector  Management for Finance Executives: Driving Performance with Insight With clear visibility into financial and operational performance information, financial executives can quickly identify variables that contribute to failed objectives as well as factors that enable success. This report provides guidance for implementing effective business performance management and the corresponding capabilities and enabling technologies that help improve financial and operational control. Read More