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These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

key performance indicators wiki  the Customer And the key asset that lies at the center of every business is the existing customer base. By protecting and investing in this single most important asset companies can establish the foundation for a sustainable business. Cost-cutting is certainly important when revenues shrink and push the company toward or into “red-ink territory.” Indeed, cost-cutting is often a quicker route to improving the bottom line than increasing sales (the top line). While a dollar saved carries straight to Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » key performance indicators wiki


Reconnecting with a Tried-and-True Manufacturing ERP Vendor
What has QAD, a leading provider of enterprise applications for global manufacturing companies, been up to lately? TEC principal analyst P.J. Jakovljevic

key performance indicators wiki  enables customers to access key performance indicators (KPIs) anywhere, anytime. QAD Monitoring Framework enables companies to monitor and report on the availability of their entire system, including non-QAD software, hardware, and infrastructure. Companies can review performance usage and patterns, trends, system bottlenecks, and other activity, and create alerts, graphs, and reports. Additionally, QAD’s interoperability application, QXtend 1.7.2 , and its optional integration tool QXtend Excelerator Read More...
Playing Devil’s Advocate with an Innovative Vendor’s “Techies”
Rather than pursuing the usual route of writing analyses of major market trends, we’ve decided to ask vendors about their opinions and approaches. IFS has re

key performance indicators wiki  role-based portals, contextual analytics, key performance indicators (KPIs), alerts, dashboards, etc. Below is a list of TEC's recent blog entries that touch on the topic of vendors trying to win users' minds and hearts. May a New Day Begin for Mature Enterprise Applications – Part 2 Intelligent Manufacturing Systems: Beating the Odds, Mightily – Part 3 Microsoft's Underlying Platform Parts for Enterprise Applications: Somewhat Explained – Part 3 Microsoft's Underlying Platform Parts for Read More...
SYSPRO-Taking a Quantum Leap or Simply Becoming Smarter?
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic explains, as he discusses how SYSPRO

key performance indicators wiki  and performance measurement: Identify key performance indicators (KPIs) and reports by role Define menus, processes, and functions by role Define security authorizations and sign-offs by role The Quantum framework apparently is an extension of STARS in that it provides an even richer implementation experience by streamlining all aspects of a project. Mike Krigsman's ZDNet blog post analyzes Quantum’s rapid deployment capabilities .   Quantum: Enterprise Unifier (not Divider) While rapid implementation Read More...
Reporting Tools
Analysis and reporting services are an important part of the enterprise resource planning process. Microsoft Dynamics NAV has been designed to give users

key performance indicators wiki  can analyze relationships between key performance indicators (KPIs) and tangible business objectives. Business Scorecard Manager gives companies a broad view of business opportunities, through which employees can better understand business challenges, effectively shape solutions, and quickly reach their objectives. Decision-making happens across all levels of an organization, and empowering employees with powerful business intelligence (BI) solutions can help them have greater impact. There are two ways Read More...
Fault Meets Performance -- Comprehensive Infrastructure Management Part 2: The Solution
Seamless integration of real-time problem detection and historical trend analysis helps companies keep their IT infrastructures delivering peak performance.

key performance indicators wiki  service providers to deploy turnkey networking performance and analysis solutions. Before joining Concord in 1989, Fred was vice president of engineering for Technology Concepts/Bell Atlantic, where he led the design and implementation of the SS7 800 Database front-ends, now deployed nationwide. His experience also includes Digital Equipment Corp., where he led the company's first TCP/IP deployment. Fred has taught computer science, statistics and survey research courses at the University of Connecticut, Read More...
Why Performance Management? A Guide for the Midsize Organization
In Why Performance Management?

key performance indicators wiki  Performance Management? A Guide for the Midsize Organization If your midsized company is in competition with larger, wealthier rivals, how can you level the playing field—or maybe steal an advantage? Performance management (PM) gives you that opportunity. Being smaller and more agile, your midsized company is better positioned to use PM to bring information and people together—and respond faster to changing market conditions. In Why Performance Management? A Guide for the Midsize Organization , Read More...
Business Intelligence Corporate Performance Management Market Landscape
The arms race to marshal the most complete corporate performance management platform has intensified among major vendors. Many have a comprehensive set of

key performance indicators wiki  query performance is a key element on a technology road map that conforms to ESA, SAP's blueprint for a business-driven approach to service-oriented architecture (SOA). The three vendors cite that in the past, companies could execute high-performance queries, but only by sacrificing query flexibility and thus worker productivity. Now companies should be able to gain instant access to valuable business information, such as inventory and profitability data to help them improve productivity, make more Read More...
Unified Business Performance Management: How to Streamline Budgeting, Reporting, Analysis, and Forecasting
Why aren’t most companies able to achieve exceptional performance given that they have standard budgeting, analysis, and forecasting processes in place? It is

key performance indicators wiki  Business Performance Management: How to Streamline Budgeting, Reporting, Analysis, and Forecasting Why aren’t most companies able to achieve exceptional performance given that they have standard budgeting, analysis, and forecasting processes in place? It is because they don’t have a unified, integrated financial management process. Discover the benefits of a unified approach and the technologies that enable companies to adopt business performance management (BPM) best practices in just days Read More...
Sales Force Performance
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of

key performance indicators wiki  Force Performance Introduction Managing customer behavior will give companies a better understanding of the market, and in turn, will allow them to properly create strategies and allocate resources. By understanding these drivers, organizations will be able to establish true metrics that can better gauge cause and effect relationships in the market. The following description of potential drivers is intended to cross industry lines; as such, some of the items may not apply to a particular company or Read More...
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

key performance indicators wiki  Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You'll learn how to manage your Read More...
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

key performance indicators wiki  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More...
J2EE/Java EE Performance
This white paper looks at ways to increase system performance without touching the code, and to formulate a strategy for adopting best practices provided by

key performance indicators wiki  Java EE Performance This white paper looks at ways to increase system performance without touching the code, and to formulate a strategy for adopting best practices provided by Apache, Red Hat JBoss, Sun JDK, and various other distributed components. Read More...
Beyond ERP - Managing Business Performance
When your company’s ERP is implemented and running smooth (or maybe not) it’s now time to give your c-level management a bird’s eye view of how their company is

key performance indicators wiki  ERP - Managing Business Performance When your company’s ERP is implemented and running smooth (or maybe not) it’s now time to give your c-level management a bird’s eye view of how their company is running. C-managers are often not at ease with even the simplest use of computers. But in this information age those that don’t USE and LEARN from their corporate data put themselves, and worse, their company’s livelihood at risk because they may not know the pulse or health of their business. Read More...
Real Time Bolsters Business Performance
Organizations have realized key operational benefits from large-scale integration of processes, information, and technology, as this infographic from Harvard

key performance indicators wiki  Performance Organizations have realized key operational benefits from large-scale integration of processes, information, and technology, as this infographic from Harvard Business Review shows. Read More...

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