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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 keys to a good crm relationship management


The Five Keys to World-class Distribution
When looking at extended enterprise resource planning (ERP), supply chain management (SCM), or customer relationship management (CRM) solutions, some companies

keys to a good crm relationship management  Five Keys to World-class Distribution The Five Keys to World-class Distribution If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Infor Distribution Essentials includes business-specific solutions with industry experience built in to solve the most pressing challenges of distribution companies—from searching for better ways to strengthen value-added services, extend their inventory, and grow their business to sustaining

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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