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Featured Documents related to » kidware


ERP Software Evaluation Reports
ERP Software Evaluation Reports
The software evaluation report for ERP provides extensive information about software capabilities or provided services. Covering everything in the ERP comprehensive model, the report is invaluable toward RFI and business requirements research.


ERP RFP Templates
ERP RFP Templates
RFP templates for ERP systems help you establish your selection criteria ranging from batch control and reporting, formula and routing capabilities, to shop floor control, manufacturing management, finance, sales, and human resources.


ERP Evaluation Center
ERP Evaluation Center
Define your enterprise resource planning (ERP) software requirements, see how vendors measure up; and choose the best solution.


Documents related to » kidware


The Power of Knowledge -- Knowledge is Power (Part 2) » The TEC Blog
has been provided by Kaidara in an original equipment manufacturer (OEM) fashion. Assembling and maintaining a KM solution relies upon the service organization’s ability to manage relevant content and tag the content in a way that the target user base can find it when needed. In this regard, Servigistics has broken deployment of the system into the following four distinct steps, with appropriate products to address these specific areas: 1. Gathering History — Most KM deployments fail due to lack of co

KIDWARE: CRM, kaidara, natural language, SCM, search, service knowledge management, servigistics, servigistics ssm, skm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2009

A Leader in Service Management Tackles Multidimensional Growth
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

KIDWARE: management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its suite of modules collectively as strategic service management (SSM). Post Merger: New Servigistics Then, in 2009, under the auspices of its new financial backers, Marlin Equity Partners , Servigistics merged with (or, better said, annexed) a major part
4/8/2011 9:54:00 AM

Will Servigistics Click on More Service Cylinders? – Part 3 » The TEC Blog
embedded KM engine from Kaidara Software . Consona KM (formerly Knova ) and inQuira Software are the undisputed tier-one KM leaders both in terms of install bases and capabilities. There are a slew of tier-two competitors such as Salesforce.com (formerly InStranet ), ATG Knowledge , KANA Software , etc. It is difficult for me to say who the leader might be in the still-morphing reverse logistics space, but new Servigistics might have a shot there. Former Click Commerce’s (formerly Kirus ) returns and

KIDWARE: click commerce, click software, ERP, marlin equity, mca solutions, mca spo, Oracle, SAP, service lifecycle management, servigistics, slm, vendavo, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-08-2009

(Forgotten) CRM and ERP Kingdoms in the Making?
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

KIDWARE: , RightNow Technologies , Kaidara , Salesforce.com Service Cloud , Art Technology Group (now ATG , after the acquisition of Primus Knowledge Systems ), Talisma , and Oracle. KNOVA often competed favorably because of its ability to deliver process-driven applications; and because of its strong search, KM, and root-cause analytical capabilities (which make it a broad platform that turns any relevant structured and unstructured content into knowledge, regardless of where and how it is stored). However, it pr
2/5/2010 10:41:00 AM

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