Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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yet (if they don’t know how the process will look in its final stage). But when the process is decided upon and finalized, end users do not really care about the map, but rather about creating concrete user instructions (including shortkeys, “favorites,” etc.), which can often be changed as time goes by. Handling all of these process variations via SolMan (and ARIS maps) incurs lots of unnecessary maintenance work. Even if the largest companies can offshore their documentation handling to