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The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge acquisition  !) within the Consona Knowledge Management suite (formerly KNOVA) with the customer relationship management (CRM) offering, Consona Customer Management , formerly Onyx CRM . To that end, SRM/KM adds resolution and case management process to customer interactions, so that organizations are better able to serve customers. The software not only allows call center agents to more quickly answer questions and resolve problems, but also supports up-sell and cross-sell opportunities. For its part, CRM software Read More
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge acquisition


Epicor Conducts Its Own ROI Acquisition Rationale Part Two: Market Impact
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped it achieve some much needed stability

knowledge acquisition  outcome for success. The Knowledge Path approach thus begins by helping customers define business and system requirements. It then builds on information about the customer's organization and its goals, business practices, business issues, and expected tangible benefits from MANAGE 2000. ROI implementation personnel then work with the manufacturer's implementation team to identify training and tailoring requirements, as well as policies and practices. Next, they develop an implementation schedule, and, Read More
Unlikely Acquisition Has Insiders Scratching Their Heads
The announcement in September 2006 that Illinois Tool Works Inc. had made an offer to acquire all of Click Commerce's common stock made many market insiders

knowledge acquisition  deep collaborative commerce domain knowledge present in Click Commerce today. Vertical industry depth and expertise is critical to ongoing success, and should be encouraged and nurtured. However, some sectors may easily be neglected amid a slew of acquisitions of complementary but diverse technologies (and subsequent attempts to intertwining them). Furthermore, in the long term, if ITW finds the SCM market too difficult to compete within, or if Click Commerce falls short of expectations for whatever Read More
The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

knowledge acquisition  operation. Enter Servigistics’ Service Knowledge Management (SKM) This brings me to Servigistics , a privately-held company headquartered in Atlanta, Georgia (US), with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. The company lives and breathes in the post-sale service market, with the broad suite named Strategic Service Management (SSM) . Servigistics was founded in 1998, and has been the established leader ever since in the service parts Read More
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

knowledge acquisition  Business Process Management (BPM), Knowledge Management, Text Analytics, and Social Media to support the delivery of good experiences on brands and on budget across multiple customer interaction channels . Most recently, at the IQPC 2012 Call Center Week event, the vendor introduced new capabilities in its enterprise customer service solution, designed to support the new strategic imperative in Web Customer Service (WCS) -- customer acquisition . The reality is that most companies still think of sales & Read More
SAP Business All-in-One: Mining Industry (ERP & CMMS) Competitor Analysis Report
This knowledge base includes enterprise resource planning (ERP) and computerized maintenance management system (CMMS) modules geared toward the regular

knowledge acquisition  Competitor Analysis Report This knowledge base includes enterprise resource planning (ERP) and computerized maintenance management system (CMMS) modules geared toward the regular requirements of companies in the mining industry. While including important criteria for financials solutions and human resources, it has additional process workflow, quality management, field service, and other criteria. Read More
Dynamics GP: Human Resources (HR) Competitor Analysis Report
This knowledge base on human resources management systems affords clients the opportunity to rapidly determine their criteria for management and employee

knowledge acquisition  Competitor Analysis Report This knowledge base on human resources management systems affords clients the opportunity to rapidly determine their criteria for management and employee personnel tasks. Its extensive criteria include benefits and payroll management, employee self service, data warehousing, and health and safety requirements. Read More
Sage Analyst Day 2011: Not your Older Brother’s Sage - Part 3
Part 1 of this series analyzed the transformative events during the last few years at Sage Group, Plc (LSE: SGE) and its Sage North America subsidiary. These

knowledge acquisition  business, earn rewards, build knowledge (get trained), and hiring talent. For example, the HireAssist and Fast Track for Growth partner programs drove over US$20 million in new license revenue generated by program participants, which translated into 30 percent increase in new licenses and higher partner satisfaction for 665 participating partners. Put in the light of Sage’s three-pillar “Enrich, Connect, and Grow” strategy in terms of partners, Enrich would refer to the partners’ focus on Read More
SAP Business All-in-One: ERP for School Districts Competitor Analysis Report
The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and

knowledge acquisition  Analysis Report The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management. Read More
IFS Bucking the Trends - Part 1
IFS is a public business software company (listed on the Stockholm Stock Exchange) founded in 1983 with headquarters in Linkoping, Sweden and with US$362

knowledge acquisition   Read More
Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 1
Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC) is an over USD 1 billion large software company that develops

knowledge acquisition  offering that involves service knowledge and service content modules, in addition to the field workforce scheduling and spare parts planning capabilities . Other Important Mid-2000s Acquisitions In 2005, PTC also acquired Aptivis Technology Corporation , which formed the basis of Windchill FlexPLM [ evaluate this solution ], a specialized version of Windchill that has enabled the vendor to address the needs of footwear and apparel/fashion firms (so-called softline retailers and manufacturers). Although Read More
Top 5 Reasons Professional Services Organizations are Embracing the Cloud
In the webcastTop 5 Reasons Professional Services Organizations Are Embracing the Cloud, find out why cloud technology has so captivated PSOs and l...

knowledge acquisition  the central role of knowledge workers in PSOs, and their reliance on the cloud today the ways cloud technology is impacting PSOs, both internally and with their clients a real-life case history of the benefits and challenges of cloud computing Join this webcast to discover how the cloud can benefit your professional service organization Register for Top 5 Reasons Professional Services Organizations Are Embracing the Cloud today! Event date : December 8, 2010, 1 PM Eastern Standard Time Sponsored by SAP Read More
Euclides America
EuclidesBindar is an independent company, specialising in providing IT services and supplying IT resources and knowledge. Gold Certified Partner de Microsoft®

knowledge acquisition  supplying IT resources and knowledge. Gold Certified Partner de Microsoft® to Microsoft Dynamics NAV, Microsoft Dynamics AX y Microsoft Dynamics CRM. We provide added-value services associated with:  Consulting regarding processes and implementation of ERP Dynamics solutions;  Integrated mobility solutions;  WEB solutions (B2C, B2B, B2E);  BI solutions (Business Intelligence);  ON LINE integration of fixed or portable Sale Point Terminals (PST or POS); Vertical/Industry Solutions. It is Euclides' Read More
Oco On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

knowledge acquisition  This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis. Read More
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