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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 knowledge acquisition


The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge acquisition  !) within the Consona Knowledge Management suite (formerly KNOVA) with the customer relationship management (CRM) offering, Consona Customer Management , formerly Onyx CRM . To that end, SRM/KM adds resolution and case management process to customer interactions, so that organizations are better able to serve customers. The software not only allows call center agents to more quickly answer questions and resolve problems, but also supports up-sell and cross-sell opportunities. For its part, CRM software

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM) System RFI/RFP Template

Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Support, Document and Records Management, Search and Indexing Management, Security Management, Digital Asset Management, Reporting and Statistics Management, Performance, Backup, and Recovery, Product Technology 

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Documents related to » knowledge acquisition

An Overview of the Knowledge Based Selection Process


The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients.

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PROS’ Acquisition Streak Signals Pricing Market Consolidation


After the recent acquisition of Cameleon Software, PROS Inc., a sales big data software company, recently announced its acquisition of SignalDemand, Inc., a privately held software company headquartered in San Francisco. Under the terms of the all-cash transaction, PROS will pay $13.5 (USD) million to acquire SignalDemand.

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KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

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The Power of Knowledge -- Knowledge is Power (Part 1)


The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your

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Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again Part 1: Recent Acquisition Announcement


Having garnered cash amounting to the GDPs of many developed countries, software giant Microsoft has treated itself with another 'billion plus' acquisition of its long-term partner and recent competitor, Navision, a business application provider for the mid-market. Will this move fill the gaps of earlier Great Plains' acquisition and further alienate Microsoft from a slew of other enterprise applications partners competing in the same space.

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New Vendor Acquisition Strategies in the Enterprise Applications Field


The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

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What Do Modern Knowledge Workers Need?


In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These highly unstructured (dynamic or adaptive, if you will) processes where the next process step’s best action depends on the outcome of the previous step require apt human process stewards, a.k.a. “knowledge workers.” These knowledge workers,

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Analysis of Active Voice's Acquisition of PhoneSoft, Inc.


Active Voice will integrate all of PhoneSoft's functionality into their existing "Unity" voice-messaging product to target Lotus Notes Domino R5.

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Meridian Knowledge Solutions Meridian Global LMS 2011 for Learning Management Solutions Certification Report


The Meridian Knowledge Solutions product Meridian Global LMS 2011 is now TEC Certified for online evaluation of learning management solutions in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator to help organizations with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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