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The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

knowledge adventure store  Power of Knowledge -- Knowledge is Power (Part 1) The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your particular problem, previously explained at a great length Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge adventure store


Is There a Panacea for Enterprise Software Pricing Yet?
While enterprise applications are becoming a commodity, their pricing schemes have yet to follow suit. Users are put in a costly position where the

knowledge adventure store  either must have insider knowledge, or a hotline to some of the vendor's reference enterprise customers. And of course, they can only gain access to this information when such details are not protected by confidentiality or non-disclosure agreement (NDA) clauses. Even then, these figures are typically muddled by an absence of like-for-like pricing models. One vendor charges license fees per user (named, concurrent, or casual) and per module (or per bundle of functional modules in a suite). Another bases Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge adventure store  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
AFS@Store
The searchandizing engine of your online store, which improves the experience for your visitors and boost your sales performance.

knowledge adventure store   Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

knowledge adventure store  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
The Store of the Future
The big hit of the National Retail Federation show was the Metro Group's Store of the Future. The budget for this extravaganza - it appears to have been

knowledge adventure store  National Retail Federation Show,inventory management rfid,radio frequency identification,radio frequency identification applications,radio frequency identification device,rfid inventory tracking,rfid manufacturing,rfid middleware,rfid products,rfid research,rfid solutions,rfid supply chain,rfid systems,rfid technology,rfid tracking Read More...
Case Study: Kenneth David Apparel Clothing Company Increases Visibility
When the first Kenneth David Apparel store opened in 1992, the company could manage operations with an accounting solution alone. But as new stores opened, the

knowledge adventure store  decisions based on true knowledge,” says Chusid. The company now has current information on sales and stock and can track its proitability improvements with this insight and visibility. In three years, Kenneth David Apparel has saved 300 percent in accounts payable. Barcodes are essential in the business. Previously, employees would make mistakes while transferring items between retail locations. It’s simply not possible now. For Chusid, Everest’s task manager is key. “Communication across our Read More...
Knowledge Integrity, Inc.
Knowledge Integrity, Inc. is a consulting, training and development services company. Founded in 1999, its focuses include business intelligence, data quality

knowledge adventure store  Integrity, Inc. Knowledge Integrity, Inc. is a consulting, training and development services company. Founded in 1999, its focuses include business intelligence, data quality, training, custom system design, and big data. Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

knowledge adventure store  Principles for Knowledge Management Success 10 Principles for Knowledge Management Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Comprehensive analytics provide the insights needed for assessing agent performance, continuously improving the customer experience, and making a solid business case for knowledge management . Source : Consona Resources Related to 10 Principles for Knowledge Management Success : Knowledge Read More...
Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth
With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company

knowledge adventure store  application) itself. Everest provided knowledgeable account representatives that assisted in the planning and implementation of Everest Advanced. This allowed our core team to continue focusing on the Company's current goals without having to dedicate any staff or hours for implementation, said Thomas. With the help of Everest, it was easy to train the entire company to use the system. Some of the most important beneits of using Everest for Holland Bulb Farms were the integrated e-commerce features as Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

knowledge adventure store  Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional area of an enterprise application (in this case, CRM). Second , a set Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process

knowledge adventure store  product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. This comprehensive knowledge base incorporates the criteria of TEC's other PLM knowledge bases. Read More...
Through Knowledge Base Technology Selections Deliver Value
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The

knowledge adventure store  Knowledge Base Technology Selections Deliver Value Through Knowledge Base Technology Selections Deliver Value Lou Talarico - July 22, 2002 Overview In April, a major consulting firm began using a branded Technology Selection Tool to help its clients select E-Procurement technologies based on each client's specific business objectives. The tool arms field consultants with information on the functional and technical capabilities and implementation characteristics of various E-Procurement solutions. Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22

knowledge adventure store  TEC's Discrete Manufacturing ERP Knowledge Base chosen for this particular exercise. TEC has compared the features and functionality of each of these vendors using WebTESS ® , our patented decision support tool, which uses the Multi-Attribute Utility theory (MAU), Analytic Hierarchy Process (AHP) and TEC's patented decision science to compare vendors and products relative to one another in a statistically valid model (see our Selection Assistance section for more information). The tool will perform the Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

knowledge adventure store  Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial E. Robins - May 31, 2001 Executive Summary    Most business managers, whether vendors, vendor clients or implementers, are unaware of the fundamental capabilities that knowledge based decision support can provide to minimize project risk for all sides of technology utilization. Given that over 90% of IT projects fail on first attempt, according to the Standish Read More...

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