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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base development environment  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in Read More

Product Development and Portfolio Management
The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses...
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Documents related to » knowledge base development environment


Gaining Competitive Advantage through Global Product Development
Product development is a mission-critical process. And it can also be very expensive. But thanks to modern computer-aided design (CAD), computer-aided

knowledge base development environment  and transferring its institutional knowledge (i.e., the way things are done ), PTC proactively documented details of the development process to ensure that new participants could productively ramp-up and participate. PTC engineers created a library of accumulated knowledge that provided answers to commonly asked questions and toolkits to automate common activities. While it still takes longer for a remote software developer to become as productive as his local counterparts, these tools, and an openness Read More
Expanding the Enterprise: Breaking the Barriers to Collaborative Product Development
Product development has never been easy, but in today’s global market, the pressures facing industrial manufacturers are even greater. With more stakeholders

knowledge base development environment  varying degrees of engineering knowledge must be able to review and provide feedback on design and execution at multiple stages of the product lifecycle. In addition to integrating these new human resources into the process, you must also take into account the corresponding technology systems and processes they bring with them into the development cycle. These technologies and processes must also be incorporated into your product development lifecycle, so that all involved can exchange, interpret and Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge base development environment  cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst themselves what they know about the company's products. Hence, KM products typically fulfill two functions. KM accommodates Read More
Dassault Systèmes-Expanding Product Development and the 3D Experience
The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create

knowledge base development environment  to building a deep knowledge of the industries and customers it addresses. Dassault Systèmes brings value to more than 115,000 customers in 80 countries. The company has a diverse, highly educated employee base of over 11,000 employees representing more than 90 nationalities. Dassault Systèmes’ current real estate portfolio consists of its global corporate headquarters in Vélizy (outside Paris), France, approximately 40 locations throughout North and South America, and numerous other offices across Read More
Deliver Smarter Products and Services by Unifying Software Development and IT Operations
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to

knowledge base development environment  IBM,information technology,infrastructure,outsourcing,help desk,data center,software testing,change management,service management,it support,it management,it services,it service,service desk,configuration management Read More
Optimizing the Virtual Environment
As virtualized servers move to production environments, the threat of process and infrastructure breakdown is mounting, exposing IT departments to a number of

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Business-driven Software Development
Today’s software developers face requirements that were previously unknown in the industry. Businesses now demand reduced time-to-market, lower costs, and

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Leadership Development: Seven Steps to Success
Trying to identify, attract, fill, and retain the very best corporate leadership talent? This executive brief outlines how the use of consistent, enterprise

knowledge base development environment  talent, talent management, hiring, Oracle HCM, HCM Oracle, talent Oracle, Oracle talent, recruiting, recruitment, Oracle, staffing, leadership, leadership talent, recruit leader, hiring leader, succession planning Read More
Global Product Development Seen as a Boon for Product Lifecycle Management Vendors
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the

knowledge base development environment  product lifecycle management,PLM,outsourcing,offshore manufacturing,intellectual capital,offshore development,computer-aided design,CAD,computer-aided manufacturing,CAM,product visualization,PLM technology,data synchronization,product data management,document management Read More
Lean Manufacturing in a Make-to-order Environment


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Yekta Pajouhan Application Software Development
Yekta Pajouhan Software Development Company was established in 1999 by a group involved in various industrial and commercial software design and development

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Upgrading Your Job Scheduling Environment
This white paper explains the importance of an independent, enterprise-wide job scheduling solution for your IT infrastructure. It discusses why you need a

knowledge base development environment   Read More

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