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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 knowledge base development environment


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base development environment  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Product Development and Portfolio Management

The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses Product Portfolio Management (PPM), including the evaluation processes of new and existing products and product portfolios to provide the most valuable, balanced, and well aligned portfolio of products.  

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Documents related to » knowledge base development environment

Expanding the Enterprise: Breaking the Barriers to Collaborative Product Development


Product development has never been easy, but in today’s global market, the pressures facing industrial manufacturers are even greater. With more stakeholders involved in the product development process, collaboration and communication are key to competitive advantage. Your challenge: bring all the stakeholders in the same room—in real time. Discover how to succeed by increasing innovation and speeding time-to-market.

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Dassault Systèmes-Expanding Product Development and the 3D Experience


The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create, share, and experience the three-dimensional virtual world, thereby maximizing the value of their intellectual property and digital assets. In this article, TEC principal analyst P.J. Jakovljevic reports on the 3D design tools he recently saw demoed, how they enable collaboration, and their application to manufacturing and other sectors.

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Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

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Gaining Competitive Advantage through Global Product Development


Product development is a mission-critical process. And it can also be very expensive. But thanks to modern computer-aided design (CAD), computer-aided engineering (CAE), computer-aided manufacturing (CAM), and product lifecycle management (PLM) systems, many manufacturing companies now have the tools that allow better alignment of cost and value-add. This is what’s referred to as “global product development.” Learn more.

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Deliver Smarter Products and Services by Unifying Software Development and IT Operations


Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments. This white paper introduces a process and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services.

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Best Practices for Rapid Content Development


While e-learning content creation used to be a very expensive and complicated endeavor, new rapid development tools are making the process much simpler and less costly. How? Essentially, these new tools provide easy-to-use templates that allow you to create content without programming skills or a high level of technical knowledge. Learn more. Download this white paper now.

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PLM (Vendors) and Lean Product Development -- Part 2: Dassault Systèmes


Part 1 of this blog post series discussed in general the relationship between product lifecycle management (PLM) and lean product development (LPD), and pointed out that various PLM vendors may have different interpretations of PLM functionality, as well as different levels of support for users’ LPD initiatives. In this and a few future blog posts, I will choose some PLM vendors and talk about the

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The Strategic Development of Core HR Systems


Human resources (HR) systems have been around for many years, providing robust and efficient solutions for companies of all sizes. When properly designed, implemented, and maintained, these systems allow companies to engage and nurture their employees and critical processes. When these systems are neglected, however, the result is a loss of competitive edge, increased employee dissatisfaction, and unnecessary costs.

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Autodesk Sets the Bar for Cloud Product Development


Enormous 3D model file sizes, massive data with a very high level of fidelity and precision, and elaborate 3D visualization are just a few of the requirements of customers using Autodesk and other design software solutions. At the recent Autodesk University 2014 conference, Autodesk announced several initiatives and products to enable designers and engineers to work in new and improved ways, including A360 Team, Autodesk Fusion 360, and Autodesk PLM 360. Find out more in this Autodesk product note from TEC principal analyst P.J. Jakovljevic.

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Optimizing the Development Process


One of the most formidable IT challenges that companies must solve is the extreme cost of the development process. Don’t let your data warehouse development project become part of the 50 percent that’s abandoned—and don’t lose time and money. Learn how to optimize your development process and improve the performance of your database management systems through a complete examination and debugging of your database schema.

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