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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base software free  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » knowledge base software free


10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

knowledge base software free  direct access to a knowledge base to solve their own issues without ever contacting an agent. A growing number of people now prefer self-service to live interaction, at least for certain problem types. For some people, self-service fits perfectly into their lifestyle. They are in a hurry and they need a specific piece of information and that’s all they want. Say, for example, in a corporate environment, an employee needs to know if there is a Windows 2000 driver for a USB Zip drive. She doesn’t want Read More...
A New Platform to Battle Software Bloat?
Lawson has unveiled a new standards-based business applications platform designed to increase overall application quality and improve the product lifecycle

knowledge base software free  users to extend their knowledge search in a point-and-click manner at every level of the application, including reports for every data element within the database. To that end, the Active Object Repository enables any authorized user to look through and around transaction data by using the drill around feature, based on the user's needs and analysis criteria. Further, the quality of traditionally questionable software should increase because Landmark's code generation approach will supposedly reduce the Read More...
The Seven Deadly Sins of Software Marketing
Huge amounts of money are spent on marketing collateral—you need to ensure that you get your money's worth. This article discusses seven common mistakes made

knowledge base software free  has our level of knowledge. It is better to write down to the audience than above their heads. After your initial face-to-face meeting, you can assess and calibrate the appropriate level of knowledge. Most busy professionals have little patience. Consequently, it is all too easy to forsake the current campaign and try something new. This creates confusion and doubt with some of your prospects, and with others, you never get to first base. At the very least, if you are going to change the strategy for Read More...
Lawson Software Means Business With PSA and IPO
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements to its flagship lawson.insight

knowledge base software free  business processes linked to knowledge workers working in corporate IT departments, professional services organizations, and/or R&D operations) framework for services delivery. We believe the future will bring similar moves as well as news of other ERP vendors tackling the PSA space. As PSA software integrates and automates core processes related to business development, service delivery and administration for any organization that generates revenue through billable hours, the need for it is apparent Read More...
Scribe Software
Scribe Software Corporation provides CRM data migration and integration software solutions that put CRM to work for its customers. Scribe's products make it

knowledge base software free   Read More...
Login Software
Established in 1989, Login Software has been providing Specialized Management Information System Solutions to international and national companies locating in

knowledge base software free   Read More...
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

knowledge base software free  erp,business software software,in software companies,accounting software,software accounting,software for accounting,accounting for software,software of accounting,about accounting software,for software architecture,erp system,erp software,what is erp software,software for erp,erp in software Read More...
Expandable Software
Founded in 1983, Expandable Software, Inc. develops, markets, and supports an integrated manufacturing enterprise resource planning (ERP). The company's

knowledge base software free  erp manufacturing software,erp software implementation,erp software vendor,expandable software,expandable software inc Read More...
Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

knowledge base software free   Read More...
Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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Pronto Software Limited
For over 30 years, we@ve been working closely with our clients to create business management software that helps them get the absolute best out of their

knowledge base software free  built up an online knowledge base, with contributions from staff, industry experts, and Pronto Xi customers just like you. Finally, we reveal a solution that we know will help you take your business to the next level. Our easy-to-use software, fully integrated with IBM Cognos business intelligence technology, allows you to monitor and control every aspect of your business, from top floor to shop floor. You’ll improve productivity, customer service, and inventory accuracy. You’ll keep track of Read More...
CheckMark Software
Founded in 1984, CheckMark Software is dedicated to providing accounting and payroll software for small to medium businesses. In 1985, CheckMark was one of the

knowledge base software free  accounting, easy to use, MultiLedger, payroll, QuickBooks payroll,accounting and payroll software,accounting software for small business,checkmark payroll,checkmark payroll software,checkmark software Read More...
CARL Software
Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is

knowledge base software free   Read More...
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