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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base software review  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in Read More
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » knowledge base software review


Pronto Software Limited
For over 30 years, we@ve been working closely with our clients to create business management software that helps them get the absolute best out of their

knowledge base software review  built up an online knowledge base, with contributions from staff, industry experts, and Pronto Xi customers just like you. Finally, we reveal a solution that we know will help you take your business to the next level. Our easy-to-use software, fully integrated with IBM Cognos business intelligence technology, allows you to monitor and control every aspect of your business, from top floor to shop floor. You’ll improve productivity, customer service, and inventory accuracy. You’ll keep track of Read More
Product Review: Ramco HCM
Many HR issues, including talent management, are common points of interest for HR (and related software) vendors. As such, many are designing their products to

knowledge base software review  HR knowledge base. That knowledge base includes personnel management, benefits, payroll, workforce management, training, and product technology. Conclusion While there are plenty of products on the market to address the needs of today’s changing HR landscape, Ramco’s HCM is breathing fresh air into this space with a solution that’s built for change. All this to say that Ramco’s HCM is a product that we’ll be following very closely over the next few years. Read More
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge base software review  a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Servigistics’ analysis has shown that the most critical factor is that the users be able to search for the “right” answer in their native language. The Read More
Lawson Software Means Business With PSA and IPO
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements to its flagship lawson.insight

knowledge base software review  business processes linked to knowledge workers working in corporate IT departments, professional services organizations, and/or R&D operations) framework for services delivery. We believe the future will bring similar moves as well as news of other ERP vendors tackling the PSA space. As PSA software integrates and automates core processes related to business development, service delivery and administration for any organization that generates revenue through billable hours, the need for it is apparent Read More
Scribe Software
Scribe Software Corporation provides CRM data migration and integration software solutions that put CRM to work for its customers. Scribe's products make it

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Excel Software
Excel Software delivers professional software tools to thousands of users worldwide. Learn about system modeling, requirements management, software design

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TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

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Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

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webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

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SOA Software
SOA Software, Inc.

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Saba Software
Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba@s people management

knowledge base software review  e learning software,km software,saba e learning,saba software,saba software inc,schematic software Read More
Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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Run your Business with no Software!
Picture your business today without software applications. It's hard to imagine, isn't it? But maybe you should try - and not for the reason you may be

knowledge base software review  manufacturing and has broad knowledge of applying enterprise applications such as Product Lifecycle Management, Supply Chain Management and ERP to improve business performance. Jim served in executive roles for software companies specializing in manufacturing solutions before starting his consulting firm, Tech-Clarity Associates. Jim can be reached at jim.brown@tech-clarity.com . Read More

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