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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 knowledge base solution


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge base solution  a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Servigistics’ analysis has shown that the most critical factor is that the users be able to search for the “right” answer in their native language. The

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Management (SCM)

Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. 

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Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution


Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating game'. An RFP/RFI selection process can streamline the initial phase of an ERP selection process while addressing many of the buyer's vital questions.

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TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base


TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM systems.You can see TEC's complete profile for AuraPortal here. To obtain TEC certification, AuraPortal completed TEC’s detailed research questionnaire and went through a formal comprehensive product demonstration with TEC analysts. This

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Through Knowledge Base Technology Selections Deliver Value


A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The tool combines the consulting firm’s knowledge of various E-Procurement solutions with TEC’s decision support technologies.

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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Enterprise Knowledge Workers: Understanding Risks and Opportunities


To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome. Find out more about how collaborative tools are—and aren’t—being used in the information-sharing workplace.

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Blackbaud Community Foundation Solution


PDG Group Model 934

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Is an Open Source Business Process Management Solution Right for You?


Increased availability of highly functional enterprise open source business process management (BPM) technology is bringing the benefits of BPM solutions within reach of more companies and projects. If you are considering deploying BPM solutions, but have been daunted by the cost, footprint, risk, lack of flexibility, or complexity of proprietary options, an enterprise open source approach may be just what you are looking for. Download the white paper to find out if an open source BPM solution is right for you.

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How to Sell Management on a New CRM Solution


CRM solutions can help small and midsize companies manage the myriad ways they interact with customers—from marketing to new and potential customers to improving their customer support. These solutions integrate new social and collaboration tools, making it easier to connect with customers, and are available via the cloud, making CRM more affordable for smaller companies. Know all the reasons you need a CRM solution.

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APOS Location Intelligence Solution


The APOS Location Intelligence Solution joins business intelligence (BI) to geospatial intelligence. It lets information consumers see information in its geospatial context, helping them comprehend and communicate more effectively, and helping them reach informed decisions more quickly. Location intelligence creates greater "speed to insight," and thus greater competitive advantage.  

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Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company


Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

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