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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge base solution  a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Servigistics’ analysis has shown that the most critical factor is that the users be able to search for the “right” answer in their native language. The Read More...
Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » knowledge base solution


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base solution  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base
TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM

knowledge base solution  TEC’s Business Process Management Knowledge Base TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM systems.You can see TEC's complete profile for AuraPortal here . To obtain TEC certification, AuraPortal completed TEC’s detailed research questionnaire and went through a formal comprehensive product demonstration with TEC analysts. This demo provided TEC with a first-hand look at the Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22

knowledge base solution  TEC's Discrete Manufacturing ERP Knowledge Base chosen for this particular exercise. TEC has compared the features and functionality of each of these vendors using WebTESS ® , our patented decision support tool, which uses the Multi-Attribute Utility theory (MAU), Analytic Hierarchy Process (AHP) and TEC's patented decision science to compare vendors and products relative to one another in a statistically valid model (see our Selection Assistance section for more information). The tool will perform the Read More...
Through Knowledge Base Technology Selections Deliver Value
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The

knowledge base solution  Knowledge Base Technology Selections Deliver Value Through Knowledge Base Technology Selections Deliver Value Lou Talarico - July 22, 2002 Overview In April, a major consulting firm began using a branded Technology Selection Tool to help its clients select E-Procurement technologies based on each client's specific business objectives. The tool arms field consultants with information on the functional and technical capabilities and implementation characteristics of various E-Procurement solutions. Read More...
Kentico Enterprise Marketing Solution (version 7) for Web Content Management Systems Certification Report
Kentico Enterprise Marketing Solution (EMS) is now TEC Certified for online evaluation of Web content management (WCM) solutions in the Information Management

knowledge base solution  Web content management system,WCM software,WCM solution,WCM system,Kentico Enterprise Marketing Solution,Kentico EMS,Kentico Read More...
3 Critical Considerations When Choosing Your SCM Solution
SCM software selection is a tricky and painful activity for most companies. Why? Despite the plethora of solutions currently available, it may be hard to find

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10 Strategies for Choosing a Mid-Market ERP Solution
Find out in 10 strategies for choosing a mid-market ERP solution.

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EnduraData Wide Area Data Distribution Solution (EDWADDS)
Enduradata's Content Distribution Software is a cost effective and secure solution that allows businesses and governments to distribute data and applications

knowledge base solution  Windows,Linux,Mac,Open Solaris,replication,backup,archive,data migration,disaster recovery,content distribution,data distribution,content distribution services,content distribution system,data distribution service,content distribution network Read More...
Data Warehouse vs. Data Mart-Approaches to Implementing a Data Integration Solution
There continues to be a wide variety of different approaches to building a solid data management solution for your organization, and just as many consulting

knowledge base solution   Read More...
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and

knowledge base solution  around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More...
Selecting an ERP Solution: a Guide
Looking for the right enterprise resource planning (ERP) package for your small to medium business (SMB) can be a daunting task. A fair amount of information is

knowledge base solution  must have a deep knowledge and understanding of your business and industry, and should have the authority to bring about change. Members of the committee need to understand and make the time commitment required during the ERP selection process. If they cannot commit the time, other representatives need to be considered. At least one member of the committee must have authority to sign a contract and write a check. If the final decision maker is not a member of the committee, that person will not gain a Read More...
Innotas Announces New Version of PPM Solution Expanding APM Capabilities
Innotas has announced expanded application portfolio management (APM) capabilities in the new version of its project portfolio management (PPM) solution

knowledge base solution   Read More...
Kentico E-commerce Solution for Marketers


knowledge base solution  Kentico E-commerce,marketing,e-commerce,marketer,Kentico,Kentico CMS,content management system,Kentico EMS,Enterprise Marketing Solution,EMS Read More...
Cézanne EPM Solution
EPM is without doubt the main competitive arena of the coming decade. Companies that know how to adopt the most advantageous

knowledge base solution  cezanne,employee,management,HR,EPM Read More...

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