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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge base system  a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Servigistics’ analysis has shown that the most critical factor is that the users be able to search for the “right” answer in their native language. The Read More

Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » knowledge base system


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base system  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

knowledge base system  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

knowledge base system  direct access to a knowledge base to solve their own issues without ever contacting an agent. A growing number of people now prefer self-service to live interaction, at least for certain problem types. For some people, self-service fits perfectly into their lifestyle. They are in a hurry and they need a specific piece of information and that’s all they want. Say, for example, in a corporate environment, an employee needs to know if there is a Windows 2000 driver for a USB Zip drive. She doesn’t want Read More
TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base
TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM

knowledge base system  TEC’s Business Process Management Knowledge Base TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM systems.You can see TEC's complete profile for AuraPortal here . To obtain TEC certification, AuraPortal completed TEC’s detailed research questionnaire and went through a formal comprehensive product demonstration with TEC analysts. This demo provided TEC with a first-hand look at the Read More
10 Golden Rules for Choosing a Telephony System
Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical

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How a Paper and Packing Company Grew with a Scalable ERP System
Joshen Paper & Packaging needed to update its enterprise resource planning (ERP) distribution system. Joshen partnered with Vormittag Associates Inc. (VAI) and

knowledge base system  a Paper and Packing Company Grew with a Scalable ERP System How a Paper and Packing Company Grew with a Scalable ERP System If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Haier America Implements RFID Technology VAI designs fully integrated, customized system to meet the requirements of big box retailers. Source : Haier Resources Related to Enterprise Resource Planning (ERP) : Enterprise Resource Planning (ERP) (Wikipedia) How a Read More
System Health Check


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Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software

knowledge base system  Advanced planning and optimization,APO,enterprise resource planning,supply chain management,customer relationship management,advance planning,advance scheduling,optimization,capacity,constraints Read More
How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

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SMB Phone System Buyer's Guide
The SMB Phone Systems Buyers Guide makes it easy.

knowledge base system  smb phone system buyer guide,smb,phone,system,buyer,guide,phone system buyer guide,smb system buyer guide,smb phone buyer guide,smb phone system guide,smb phone system buyer. Read More
3 Key VoIP Phone System Features and How to Use Them Effectively
Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as

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Selecting an HRIS: Finding the Right HR System for Your Organization
Top organizations are turning to human resource information systems (HRIS) for all of their human resources (HR) needs. With an HRIS, companies can align HR

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10 Golden Rules for Choosing an ERP System
10 Golden Rules for Choosing an ERP System can help you keep your selection project on time and on budget.

knowledge base system  10 golden rules choosing erp system,golden,rules,choosing,erp,system,golden rules choosing erp system,10 rules choosing erp system,10 golden choosing erp system,10 golden rules erp system. Read More
10 Mistakes to Avoid When Buying a Business Phone System
10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

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