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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge base system  a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Servigistics’ analysis has shown that the most critical factor is that the users be able to search for the “right” answer in their native language. The Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » knowledge base system


Through Knowledge Base Technology Selections Deliver Value
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The

knowledge base system  Knowledge Base Technology Selections Deliver Value Through Knowledge Base Technology Selections Deliver Value Lou Talarico - July 22, 2002 Overview In April, a major consulting firm began using a branded Technology Selection Tool to help its clients select E-Procurement technologies based on each client's specific business objectives. The tool arms field consultants with information on the functional and technical capabilities and implementation characteristics of various E-Procurement solutions. Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

knowledge base system  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base system  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in Read More...
TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base
TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM

knowledge base system  TEC’s Business Process Management Knowledge Base TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM systems.You can see TEC's complete profile for AuraPortal here . To obtain TEC certification, AuraPortal completed TEC’s detailed research questionnaire and went through a formal comprehensive product demonstration with TEC analysts. This demo provided TEC with a first-hand look at the Read More...
How to Choose a CRM System
When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your

knowledge base system   Read More...
Syntax System Limited
A leading reseller of Oracle's JD Edwards software, SAP Business One Software, Managed Services and Hosting and IBM Infrastructure. Syntax.net leverages almost

knowledge base system  Application Management,Business management,Business One,Consulting Services,Disaster recovery,Enterprise Resource Planning,ERP,financial, accounting,JD Edwards,Managed Services Read More...
System Models and Simulation
Understanding how a system really works is the first step toward using, improving, automating, or explaining it to others. The basic concept of a system is that

knowledge base system   Read More...
How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

knowledge base system  them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service. Read More...
Phone System Comparison Chart
This Phone System Comparison Chart compares over 74 phone systems by 34 brands for small to big businesses. This chart also compares private branch exchange

knowledge base system  small business phone system,voip communications,business pbx,software pbx,voice over ip phone,voip phone systems,voip switch,voip telephones,office pbx,small business phone systems,nec pbx,business voip system,panasonic voip,pbx phone systems,small business pbx Read More...
Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

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Leading Phone System Brands for Different Business Sizes
Your business telephone system is a mission critical tool, so it’s imperative to pick the best system for your business—not only for today, but for the next few

knowledge base system  voip service,pbx phone system,hosted voip,internet phone,business voip,ip phones,voip,ip phone,voip reviews,voice over ip,pbx,pbx system,phone service,ip pbx,voice over internet protocol Read More...
Selecting an HRIS: Finding the Right HR System for Your Organization
Top organizations are turning to human resource information systems (HRIS) for all of their human resources (HR) needs. With an HRIS, companies can align HR

knowledge base system  human resources information system,hris,hr strategy,compare hris systems,hris degree,top hris vendors,free hris training,hris training courses,hris certificate,hris courses,hris certification,hris systems vendors,hris system comparison,hris software comparison,hris system reviews Read More...
New Phone System Cost Estimator: Serious Buyers Only!
When purchasing a business phone system, you only want to pay for the features your team is actually going to use, but also need to consider future needs as

knowledge base system  new phone system costs,phone system pricing,phone system price range,phone system price considerations,PBX phone pricing,VoIP phone pricing,business phone system pricing factors,business phone system pricing,Compare Business Products Read More...
10 Mistakes to Avoid When Buying a Business Phone System
10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

knowledge base system  10 mistakes avoid buying business phone system,mistakes,avoid,buying,business,phone,system,mistakes avoid buying business phone system,10 avoid buying business phone system,10 mistakes buying business phone system,10 mistakes avoid business phone system. Read More...

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