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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 knowledge base user compare


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base user compare  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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The Reinvention of Software Vendors and End-User Value


Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.

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Smaller Vendors Can Still Provide Relevant Business Systems Part Five: Challenges and User Recommendations


Having to deliver a number of functionalities through third-party solutions, which are natively offered by many larger competitors, may deter some interface-wary customers. Thus, Relevant should try to provide as many third-party solutions as possible as a standard configuration, which should make customers oblivious to the origin of the module.

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Fed Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part Two: Challenges and User Recommendations


The Federal Government's peculiar and idiosyncratic regulatory requirements provide high barriers to entry, so that the novice companies that are not already offering the functionality for the sector will likely not be able to tap the recent surge in the defense and other federal markets.

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Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution


Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating game'. An RFP/RFI selection process can streamline the initial phase of an ERP selection process while addressing many of the buyer's vital questions.

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TEC and Brij present the 3rd ERP Vendor Shootout for manufacturing companies to compare software solutions


Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection today announced that it will be moderating the 3rd "ERP Vendor Shootout" on November 13, 2008, at the Desmond Hotel and Conference Center, Malvern, Pennsylvania (US).

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User Scalability for the Enterprise with Microsoft Dynamics CRM 4.0


The user scalability of your applications can be key to your organization’s success. Benchmark results show how a next-generation customer relationship management (CRM) system can meet the needs of an enterprise-level, mission-critical workload of 24,000 users while maintaining high performance response times. Learn how CRM can help you achieve a 360-degree customer view, adapt quickly to business change, and more.

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What Do Modern Knowledge Workers Need?


In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These highly unstructured (dynamic or adaptive, if you will) processes where the next process step’s best action depends on the outcome of the previous step require apt human process stewards, a.k.a. “knowledge workers.” These knowledge workers,

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Workday 21—All about a New User Experience


Workday releases version 21 of its HR solution with a focus on a new user experience, and much more. Get the details in Raluca's blog post.

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What's Wrong With Enterprise Applications, And What Are Vendors Doing About It? Part Three: A New Approach and User Recommendations


Despite the user preference for a single, 'one-stop shop' vendor, componentized software products, interoperability standards and Internet technology will lead to fewer large-scale projects and an ongoing stream of smaller ones, all with tangible return on investment (ROI) rationale. Although not necessarily a panacea, what makes Model Based Architecture different is that it is practical approach, which is changing some of the basic rules and paradigms of software development.

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Privileged User Monitoring for SOX Compliance


Many companies face the Sarbanes-Oxley (SOX) compliance challenge of monitoring all the data activity of their most privileged users. Those challenges include tracking access to sensitive financial data, reporting on controls, and responding to problems. Learn about a database auditing and protection solution that can help capture targeted activities, without impacting the performance of production databases and software.

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