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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge base  a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Servigistics’ analysis has shown that the most critical factor is that the users be able to search for the “right” answer in their native language. The Read More
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge base


TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base
TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM

knowledge base  TEC’s Business Process Management Knowledge Base TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM systems.You can see TEC's complete profile for AuraPortal here . To obtain TEC certification, AuraPortal completed TEC’s detailed research questionnaire and went through a formal comprehensive product demonstration with TEC analysts. This demo provided TEC with a first-hand look at the Read More
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge base  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

knowledge base  Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional area of an enterprise application (in this case, CRM). Second , a set Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

knowledge base  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More
KnowledgeWorker
KnowledgeWorker@ is an enterprise content management (ECM) solution designed for the mid-market. Accessible via a web browser or MS Office and Outlook

knowledge base  KnowledgeWorker® is an enterprise content management (ECM) solution designed for the mid-market. Accessible via a web browser or MS Office and Outlook, KnowledgeWorker® will give any organization the ability to capture, classify, index, reuse, workflow, publish, collaborate, and archive any information or digital asset. It provides a central repository with a document and records management (EDRMS) system to create and store information in any file format; an e-mail management system to Read More
NetSuite: Discrete Manufacturing (ERP) Competitor Analysis Report
The discrete enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non

knowledge base  enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non-manufacturing industries. Research vendors that support a range of functionality for production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management modules. Read More
SAP ERP: Discrete Manufacturing (ERP) Competitor Analysis Report
The discrete enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non

knowledge base  enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non-manufacturing industries. Research vendors that support a range of functionality for production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management modules. Read More
Agresso: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge base  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More
Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging Applications
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card and a simplified installation user

knowledge base  Paper Documents Into Microsoft Knowledge Management and Messaging Applications Event Summary PALO ALTO, Calif.--(BUSINESS WIRE)--Feb. 1, 2000--Hewlett-Packard Company and Notable Solutions Inc. (NSi) today announced new software for the HP Digital Sender. NSi's Address Book Manager Synchronizer (ABMsync) will facilitate integration between the HP 9100C Digital Sender and the Microsoft Exchange and Outlook platforms. NSi's AutoStore is an application that will allow customers to easily send fully indexed Read More
PBS5: CMMS – EAM Competitor Analysis Report
The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management

knowledge base  Analysis Report The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This knowledge base includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. Read More
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and

knowledge base  around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More
Materials Compliance Suite: Product Lifecycle Management (PLM) Competitor Analysis Report
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process

knowledge base  product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. This comprehensive knowledge base incorporates the criteria of TEC's other PLM knowledge bases. Read More
New Generation of BI Tools More Powerful and Easier to Use
To learn how a new generation of BI tools can give you the knowledge you need to make the right business decisions at the right time, check out the...

knowledge base  Easier to Use If knowledge is truly power, how do you convert your data into knowledge ? With business intelligence (BI) . BI can take the data from your ERP system and organize it into ways that give you knowledge about your markets, your customers, your business, and the way it's being run. Meaningful, actionable knowledge that gives you the power to act. And adapt. And stay ahead of the competition. To learn how a new generation of BI tools can give you the knowledge you need to make the right Read More
Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers
The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as

knowledge base  Information Knowledge Management | Knowledge Base Management | Knowledge Management Benefits | Knowledge Management Education | Knowledge Management Certification Report | Definition of Knowledge Management | Knowledge Management Architecture | Strategic Knowledge Management | Online Knowledge Management | Organizational Knowledge Management | Knowledge Management Organizations | Knowledge Management Development | Marketing Knowledge Management | KM-related Activities | Define Knowledge Management | Read More

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