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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 knowledge capture


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge capture  author and populate the knowledge base. SKM is able to analyze and capture accurate and succinct problem-resolution pairs from disparate historical files to pre-populate and jump-start a problem resolution project. Volumes of product data and information are generally plentiful in both structured data (database rows, fields, tables, etc.) and unstructured content (forms, documents, pictures, etc). Nonetheless, this data and content is not useful for reuse until it is normalized , validated, and tagged

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » knowledge capture

Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers


The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge management strategies across the enterprise—before it’s too late.

knowledge capture  outside the enterprise. Since knowledge capture entails internal change and a shift in corporate strategy, input with respect to what the users want from the system and how the system manages knowledge should be collected to secure a positive launch. Stakeholder management includes buy-in at the executive level (including cost justification), the user level, and at the designer and engineering levels. It also includes external participants, such as partners, suppliers, and customers. After all, a Read More

Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers


The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. That’s why the best hope for Canadian manufacturers lies in introducing knowledge management strategies across the enterprise—before it’s too late.

knowledge capture  outside the enterprise. Since knowledge capture entails internal change and a shift in corporate strategy, input with respect to what the users want from the system and how the system manages knowledge should be collected to secure a positive launch. Stakeholder management includes buy-in at the executive level, including cost justification; buy-in at the user level; buy-in at the designer and engineering level; and inclusion of external participants such as partners, suppliers, and customers. After all, Read More

10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

knowledge capture  good system to capture knowledge – but that’s not the whole equation. Underestimating what it takes just to capture the knowledge correctly is a big risk, as is underestimating the integration task into your already complex environment. There are some providers of pre-packaged knowledge out there, but my experience is that while they can be useful to the help desk they are not relevant to customer service centers which have business-specific content needs. In either case, you must ensure you have the Read More

Evaluating Enterprise Software-Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Three: Knowledge Bases and User Recommendations


RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process will work. One always has to start from somewhere, and there is no better place to start researching enterprise software than from its functional and technical capabilities.

knowledge capture  feature/function approach. Using a Knowledge Based System Experience has shown that close to 95 percent of functional and technical requirements show up time and time again, and TEC has attempted to capture these, which provides repeatability and saves everyones time. The remaining 5 percent or so are requirements peculiar to your business and industry, which may happen to be fatal flaws (e.g., Wal-Mart electronic data interchange [EDI] standards in retail, or multiple-children bills of material [BOM] in Read More

Rootstock: Discrete Manufacturing (ERP) Competitor Analysis Report


The discrete enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non-manufacturing industries. Research vendors that support a range of functionality for production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management modules.

knowledge capture  enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non-manufacturing industries. Research vendors that support a range of functionality for production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management modules. Read More

Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company


Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

knowledge capture  around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More

Informal Learning - What’s With the Hype?


Informal learning constitutes a hot topic these days. Informal learning can be seen as a process of knowledge acquisition that does not follow any one structured learning methodology. Some of the established informal learning structures are: observation, questioning, testing theoretical knowledge in real life contexts, and studying materials that fall outside mandatory learning commitments

knowledge capture  as a process of knowledge acquisition that does not follow any one structured learning methodology. Some of the established informal learning structures are: observation, questioning, testing theoretical knowledge in real life contexts, and studying materials that fall outside mandatory learning commitments. Experimental informal learning structures include: social learning, activity threads, or online informal learning communities. Informal learning is getting a lot of attention as of late, and has Read More

Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution


Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating game'. An RFP/RFI selection process can streamline the initial phase of an ERP selection process while addressing many of the buyer's vital questions.

knowledge capture  TEC's Discrete Manufacturing ERP Knowledge Base chosen for this particular exercise. TEC has compared the features and functionality of each of these vendors using WebTESS ® , our patented decision support tool, which uses the Multi-Attribute Utility theory (MAU), Analytic Hierarchy Process (AHP) and TEC's patented decision science to compare vendors and products relative to one another in a statistically valid model (see our Selection Assistance section for more information). The tool will perform the Read More

Key Tenets of World-class Search and Knowledge Management for Customer Service


The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential perceptions. Delivering a powerful search experience builds a brand perceived as responsive, empathetic, and knowledgeable. Sounds good, right? So where do you start?

knowledge capture  of World-class Search and Knowledge Management for Customer Service The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential perceptions. Delivering a powerful search experience builds a brand perceived as responsive, empathetic, and knowledgeable. Sounds good, right? So where do you start? Read More

Leveraging 3-D for Sales Automation


Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications.

knowledge capture  in the balance of knowledge leads to more complex questions about the product universe. In response, sales representative need to know more about how the products they are selling can be used in specific circumstances, understand the sales advantages over competitors' products, and be able to describe the resulting benefits. Sales representatives can no longer retreat to product expertise to trump challenges or issues raised by buyers. Canned presentations and brochures of the past are simply not enough. Read More

Dynamics NAV: Financial Packages Competitor Analysis Report


This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system.

knowledge capture  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

knowledge capture  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More

iScala: Financial Packages Competitor Analysis Report


This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system.

knowledge capture  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More