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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge capture  author and populate the knowledge base. SKM is able to analyze and capture accurate and succinct problem-resolution pairs from disparate historical files to pre-populate and jump-start a problem resolution project. Volumes of product data and information are generally plentiful in both structured data (database rows, fields, tables, etc.) and unstructured content (forms, documents, pictures, etc). Nonetheless, this data and content is not useful for reuse until it is normalized , validated, and tagged Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » knowledge capture


Enterprise Intelligence Tools Tame Business Knowledge Glut
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s the kind of offering every knowledge

knowledge capture  technology to apply Skila's knowledge analysis and capture tools to any website. When a user browsing a website presses the Intelligrate button that eWorkbench adds to the browser, all Skila-controlled vocabulary terms are detected, highlighted and made mouse sensitive, and a summary of the healthcare content of the document is presented. Clicking on such a term will cause eWorkbench to access and present related Skila content. Market Impact Skila claims about 25 major customers, many of which have a Read More...
Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers
The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge

knowledge capture  outside the enterprise. Since knowledge capture entails internal change and a shift in corporate strategy, input with respect to what the users want from the system and how the system manages knowledge should be collected to secure a positive launch. Stakeholder management includes buy-in at the executive level (including cost justification), the user level, and at the designer and engineering levels. It also includes external participants, such as partners, suppliers, and customers. After all, a Read More...
Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers
The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as

knowledge capture  outside the enterprise. Since knowledge capture entails internal change and a shift in corporate strategy, input with respect to what the users want from the system and how the system manages knowledge should be collected to secure a positive launch. Stakeholder management includes buy-in at the executive level, including cost justification; buy-in at the user level; buy-in at the designer and engineering level; and inclusion of external participants such as partners, suppliers, and customers. After all, Read More...
Through Knowledge Base Technology Selections Deliver Value
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The

knowledge capture  More Information on Using Knowledge Base Assisted Technology Selection in Your Organization Please Contact: sales@technologyevaluation.com . Conclusion The consulting firm uses the branded Selection Tool to work with each client to capture priorities and determine the optimal solution. The tool is an inventive solution to ensure that field consultants effectively deliver technology selection advice to clients without having to complete the insurmountable task of becoming a product expert with every Read More...
Epicor ERP: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge capture  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge capture  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More...
CAPTure Workforce Planning
CAPTure Workforce Planning software uses internal data, plus demographic, educational and other trends, to identify talent challenges. CAPTure uses

knowledge capture  Workforce Planning CAPTure Workforce Planning software uses internal data, plus demographic, educational and other trends, to identify talent challenges. CAPTure uses information from a wide range of sources—human resources (HR) information systems, data warehouses, the Bureau of Labor Statistics, universities, best practices, and organizational expertise—from executive strategy and HR specialist insight to line manager understanding. Read More...
Bigfoot CMMS: CMMS – EAM Competitor Analysis Report
The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management

knowledge capture  Analysis Report The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This knowledge base includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. Read More...
How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

knowledge capture  are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More...
Leveraging 3-D for Sales Automation
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A

knowledge capture  in the balance of knowledge leads to more complex questions about the product universe. In response, sales representative need to know more about how the products they are selling can be used in specific circumstances, understand the sales advantages over competitors' products, and be able to describe the resulting benefits. Sales representatives can no longer retreat to product expertise to trump challenges or issues raised by buyers. Canned presentations and brochures of the past are simply not enough. Read More...
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and

knowledge capture  around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More...
Pronto Xi Dimensions: Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

knowledge capture  Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More...
E-Business Suite: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge capture  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...

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