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Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related

knowledge fusion systems  's CRM suite, to Knowledge Advantage and their sales automation process. Some technologically leading-edge sales training and sales process firms, such as Select Selling (based in Dublin [Ireland]), have gone one step further, developing a software-enabled methodology (a sales force automation suite) that integrates with existing CRM platforms. The Problem Most frequently, salespeople and sales trainers say that CRM and SFA tools are great for management—after all, they organize, summarize, and Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » knowledge fusion systems


Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

knowledge fusion systems  the customer's environment. The knowledge repository (and returned answers) can be filtered by the user (e.g., agent or end-customer) through an automated clarifying question process. Figure 2 PJ : How would you describe your competitive landscape, and why do you win over/loose to these competitors? VN : Our primary competitors include the following vendors: Pegasystems ,  Microsoft Dynamics CRM/Customer Care Framework (CCF) , Oracle (both Siebel CRM and Fusion CRM ), and SwordCiboodle . We also see Read More
CAD-Centric PLM, ERP-Centric PLM, and Organic PLM: What’s Right for You? - Part 2
Part 1 of this blog series started with the assertion that product lifecycle management (PLM) solutions are becoming increasingly important to enterprises, to a

knowledge fusion systems  day, the lack of knowledge of product design will really keep the ERP providers out of the PLM business in some industries, as the core modules in PLM suites should support the engineering processes first. SAP and Oracle’s visualization capabilities (see Part 1) will certainly help with the non-engineering PLM users (who don’t necessarily need the data-intensive CAD models). In SAP’s experience, most customers who want to integrate their third-party PLM solution with ERP start by generating the Read More
The 11th Vendor Shootout for ERP: Observations - Part 1
Over the last few years I have repeatedly seen ads for the Vendor ShootoutTM for ERP event appearing in TEC’s website banners and newsletters. In addition, I

knowledge fusion systems  require much less technical knowledge than, say, Microsoft FRx (which was prevalent among JD Edwards users several years ago). For more information on JD Edwards EnterpriseOne, see  TEC’s recent certification report . Part 2 of this blog series will conclude with the remaining four products that I had the chance to see at great length. Your comments and suggestions on how to make this event even more attractive and worthwhile are more than welcome in the meantime, as are your own selection stories and Read More
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

knowledge fusion systems  partners). PSOs demand robust knowledge management capabilities that access all components of their business. In addition to these core components, workflow capabilities and integration to back-office systems (HR and financials) are critical components of the complete PPM solution for PSOs. Vendors: Best-of-breed versus Integrated Solutions There are essentially two types of PPM vendor solutions for PSOs: best-of-breed solutions and integrated solutions (a more in-depth review of these solutions will be Read More
C2C Systems Inc.
C2C is a self-funded, privately held software vendor that provides advanced solutions for e-mail management and e-discovery. Its e-mail archiving and e-mail

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Alliance Systems
Alliance Systems is a leading provider of server and storage solutions targeting the Communications, Enterprise, and Military markets. Founded in 1992, Alliance

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Meridian Knowledge Solutions
Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises

knowledge fusion systems  Knowledge Solutions Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises, governments, and member-based organizations to develop their people by delivering learning, assessing performance, and fostering collaboration. We’ve been making customers our partners since 1997. Our suite can be deployed on-premise, hosted, or in a secure cloud. Innovative design promotes configuration to business Read More
SumTotal Systems
SumTotal Systems, Inc. is a global provider of strategic human capital management (HCM) solutions that give organizations a visibility to help make more

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Converge Systems
Converge enterprise social software helps organizations redefine and improve productivity through web-based connectivity, collaboration, and engagement.

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Cast Iron Systems


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Managed Systems


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Wylie Systems Inc
Headquartered in Burlington, Ontario (Canada), Wylie Systems, Inc. specializes in point-of-sale (POS) and Web-based information.

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Vantage Systems LLC
Vantage Systems is an authorized@SYSPRO@Value Added Reseller specializing in delivering high-value enterprise software solutions and services to@the

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Plex Systems
Founded in 1995, Plex Systems, Inc. is the developer of the Plex Manufacturing Cloud (formerly known as Plex Online)@a software-as-a-service (SaaS) solution for

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