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The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge is power  Power of Knowledge -- Knowledge is Power (Part 3) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics , and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM ). Potential SKM Benefits Redux While some possible benefits from SKM deployments were Read More
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge is power


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge is power  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More
Battery Power Shakes Up Made2Manage
While Made2Manage's decision to go private under a wealthy Battery Ventures' wing, which was supposedly committed to invest in the acquired technology was

knowledge is power  product functions and intimate knowledge of their market place or by offering services (in terms of content and/or location) not available from the Tier 1 vendors or independent service providers. Smaller manufacturing enterprises are also often more comfortable to deal with a vendor of a size and corporate culture similar to theirs. Thus, having forever had a size' (dis)advantage (with mere ~$30 million in 2002 revenues and until recently with only over 200 employees and 1,700 customers primarily in Read More
How to Make People More Willing to Share Knowledge in Their PLM Environment
In Why Some People Don’t Like PLM, Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the

knowledge is power  the functionality to share knowledge is not handy enough. In order to resolve this problem, the usability of PLM systems has to be improved so users are relieved from non-value-added chores and are able to allocate more time on knowledge-oriented work. By looking at Siemens PLM Software’s efforts (from computer-aided design [CAD] visualization, to role-based UI, and then to High Definition PLM [HD-PLM] ) in boosting the usability of its PLM offering Teamcenter, I do feel that today’s PLM solutions Read More
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge is power  Power of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem Read More
Where is Oracle in the Product Lifecycle Management Software Market?
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will accomplish this through the

knowledge is power  is Oracle in the Product Lifecycle Management Software Market? Background Over the past ten years or so, most enterprise resource planning (ERP) vendors have invested heavily in their product solution suites in order to extend their product portfolio beyond traditional integrated ERP components like financial accounting, human resources (HR), manufacturing resource planning, order management, inventory management, etc. Common application extension segments, generally built on the same technology Read More
TOTVS Protheus ERP Is Now TEC Certified
The most recently certified enterprise resource planning (ERP) software product by TEC analysts is offered by the Brazilian company TOTVS and is called Protheus

knowledge is power  Protheus ERP Is Now TEC Certified The most recently certified enterprise resource planning (ERP) software product by TEC analysts is offered by the Brazilian company TOTVS and is called Protheus. Although the vendor is not very well known in the North American and European markets, it is extremely well represented in the corporate solutions market of Latin America, particularly in Brazil, where the vendor holds nearly 50% of the entire business applications in use. Its influence in other countries in Read More
Containerized Power and Cooling Modules for Data Centers
Standardized, pre-assembled, and integrated data center facility power and cooling modules are at least 60% faster to deploy, and provide a first cost savings

knowledge is power  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center facility operations, data center PUE, PUE, containerized power and cooling plants, Containerized Power and Cooling Modules, data center cooling module Read More
The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

knowledge is power  Power of Knowledge -- Knowledge is Power (Part 1) The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your particular problem, previously explained at a great length to Read More
Power and Cooling Capacity Management for Data Centers
High-density IT equipment stresses the power density capability of modern data centers. Installation and unmanaged proliferation of this equipment can lead to

knowledge is power   Read More
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

knowledge is power  Is Interconnect Billing? Advanced VoIP (Pvt.) Limited (AVPL) is a well known global billing and OSS vendor that offers core-to-edge solutions capable enough to cater billing needs for your business model. It provides scalable and cost effective solutions that add value to your company and reduce overall operating expenses. Source : AdvancedVoIP Resources Related to What Is Interconnect Billing? : Voice over Internet Protocol (VoIP) (Wikipedia) What Is Interconnect Billing? Interconnect Billing is Read More
SurfAid is Not Enough: IBM Partners with WebCriteria
IBM is partnering with WebCriteria to make it possible for users of its SurfAid traffic analysis package to use the WebCriteria product for improved analysis of

knowledge is power  is Not Enough: IBM Partners with WebCriteria SurfAid is Not Enough: IBM Partners with WebCriteria D. Geller - June 6, 2000 Event Summary WebCriteria sells a product that evaluates a website in terms of the reactions of real surfers, as captured in a model (see TEC article Will Max Get Mad When He Surfs Your Website? ) . The WebCriteria product, Max, is not a replacement for traditional traffic analysis. It can be a valuable adjunct that provides insight into why the traffic numbers come out the way Read More
Is a Two-tier ERP Strategy Right for You?
A two-tier ERP strategy is one where an organization chooses to have more than one enterprise resource planning (ERP) solution to support its business needs

knowledge is power  a Two-tier ERP Strategy Right for You? A two-tier ERP strategy is one where an organization chooses to have more than one enterprise resource planning (ERP) solution to support its business needs. The moniker “two tier” emerged, as one tier will often consist of one tier-one ERP solution—SAP, Oracle, or Microsoft Dynamics AX, along with one or more of tier-two or tier-three solutions. In this post, we’ll look into the reasons why a company might consider a two-tier solution, give an overview of Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

knowledge is power  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More

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