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A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

knowledge island  self-service usage (i.e., searching knowledge base or initiating support cases) can uncover customer interests and suggest process improvement. Keep in mind that prospects may have far different information and support needs than current customers. This can help in fine-tuning an acquisition program to better respond to those customers. Remember, first impressions come but once. For instance, data may show that first-time inquiries responded to within 30 minutes are twice as likely to lead to a sale than Read More
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge island


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

knowledge island  capabilities  and  even infuse knowledge in the service process , have been doing quite well, such as Pegasystems, SwordCiboodle, salesforce.com ’s Service Cloud 3, inQuira, RightNow, Microsoft Dynamics CRM Customer Care Framework (CCF) , and so on and so forth. But achieving consistently excellent customer service and satisfaction is not easy by any stretch of imagination. Research shows that over the last 15 years  customer satisfaction  has dropped by over 20 points (true, we as customers are Read More
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

knowledge island  offers training seminars, a knowledge center, a pediatric center and a wealth of downloadable information that was previously sent via mail. Widex has always been a customer centric company and the new and improved Web site is the next step in enhancing its customer relationships. Notably, Widex was able to greatly reduce the number of faulty and illegible order applications. Previously, between 10 and 20 percent of all orders had some human error or required a call back for information verification Read More
What's Wrong With Application Software? Business Processes Cross Application Boundaries
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single

knowledge island  manufacturing and has broad knowledge of applying ERP, Product Lifecycle Management, Supply Chain Planning, Supply Chain Execution, and e-business applications to improve business performance. Jim served as an executive for software companies specializing in PLM and process manufacturing solutions before starting his consulting firm, Tech-Clarity Associates . Jim can be reached at jim.brown@tech-clarity.com . Read More
VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest
Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate

knowledge island  was equipped with the knowledge to design an automated purchasing solution to facilitate seamless communications and integrated operations with Wist's wholesale partners. The Suggested Purchasing module has helped us significantly because we go direct to other dealers. This can be a difficult process, requiring our buyers to make decisions on what, when and how much product to purchase. Essentially, we don't want to carry unnecessary stock. In addition, it is imperative to control costs by selecting the Read More
What Do Modern Knowledge Workers Need?
In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These

knowledge island  Do Modern Knowledge Workers Need? In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These highly unstructured (dynamic or adaptive, if you will) processes where the next process step’s best action depends on the outcome of the previous step require apt human process stewards, a.k.a. “knowledge workers.” These knowledge workers, characterized as workers whose main capital is knowledge, are Read More
Moxie Software: Handling “Big Knowledge”
As NASA's space shuttle program comes to an end and several baby boomers retire,  it can be unsettling to realize that the knowledge that sent the first man to

knowledge island  to realize that the knowledge that sent the first man to the moon might be lost forever . But this scenario is occurring quietly all over corporate America. As boomers—one third of America's workforce—are entering their golden years,  millions of dollars' worth of irreplaceable knowledge will be stepping aside every year. Corporations not only can stave off this knowledge exodus, but also can hasten a knowledge influx and guarantee that knowledge will never again be static or localized to a few Read More
Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way
When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to

knowledge island  MegaResistCap-Part II: A Little Knowledge Goes a Long Way When we left Jim , it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” ( See Part I of this series .) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him the big bucks. He put himself on a Read More
Knowledge Integrity, Inc.
Knowledge Integrity, Inc. is a consulting, training and development services company. Founded in 1999, its focuses include business intelligence, data quality

knowledge island  Integrity, Inc. Knowledge Integrity, Inc. is a consulting, training and development services company. Founded in 1999, its focuses include business intelligence, data quality, training, custom system design, and big data. Read More
Infor SunSystems: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge island  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More
Coda Financials: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge island  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More
Case Study: Island Hearing
Island Hearing, Canada’s largest network of registered audiologists, aims to be efficient and cost effective. Essential to this goal is efficient data

knowledge island  Study: Island Hearing Island Hearing, Canada’s largest network of registered audiologists, aims to be efficient and cost effective. Essential to this goal is efficient data management, including the ability to access data quickly. But the company found data retrieval difficult with its existing tools. Learn how it implemented a business intelligence (BI) solution that “sliced and diced” the needed financial, sales, and budget information. Read More
Epicor ERP: Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

knowledge island  Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More
Dynamics GP: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge island  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More

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