Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s value proposition. At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie.
Namely, on March 23
knowledge management in banks
processes (i.e., the institutional knowledge) are the brain, and of course, the Scarecrow would be in charge of that. Humans are visual creatures, and engineers and technologists especially like to draw pictures and diagrams, and the brain needs to understand how the business should use those intertwined data. The brain needs to easily espouse the business intent and know how to use the data to that end, especially when times are tough and users are under pressure. Businesses need to do this team