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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge management products  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More...
Product Development and Portfolio Management
The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses...
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Documents related to » knowledge management products


Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging Applications
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card and a simplified installation user

knowledge management products  Paper Documents Into Microsoft Knowledge Management and Messaging Applications Event Summary PALO ALTO, Calif.--(BUSINESS WIRE)--Feb. 1, 2000--Hewlett-Packard Company and Notable Solutions Inc. (NSi) today announced new software for the HP Digital Sender. NSi's Address Book Manager Synchronizer (ABMsync) will facilitate integration between the HP 9100C Digital Sender and the Microsoft Exchange and Outlook platforms. NSi's AutoStore is an application that will allow customers to easily send fully indexed Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

knowledge management products  two, the importance of knowledge management is discussed, along with its relationship to CRM and service resolution management (SRM).   For more information and to start your own custom solution comparison, please visit Customer Relationship Management Evaluation Center Read More...
Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management
Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are

knowledge management products  collaboration among stakeholders); (3) knowledge management (contextualizing data and exposing it to key stakeholders); (4) technology (selection of appropriate tools and intelligent deployment of those tools); and (5) performance measurement (the ability of the organization to measure the efficiency and effectiveness of change management). These characteristics (Table 3) serve as a guideline for best practices and correlate directly with Best-in-Class performance. Table 3: Competitive Framework Read More...
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge management products  introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics , and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM ). Potential SKM Benefits Redux While some possible benefits from SKM deployments were briefly mentioned at the end of Part 2 , more comprehensively, Servigistics states Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

knowledge management products  Management Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
Making HR Strategic: Integrated Human Capital Management Holds the Key
Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational

knowledge management products  HR Strategic: Integrated Human Capital Management Holds the Key Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational success over the long term. See how a complete view of the entire employee lifecycle—enabled with a centralized, integrated HCM platform—provides executives the information and t tools they need to ensure they have the most efficient teams in place to achieve success. Read More...
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

knowledge management products  Transportation Management Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer Read More...
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

knowledge management products  Study: SAP and Sales Management To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More...
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

knowledge management products  Talent Management Suite Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting, performance evaluation, training administration, recruitment and others, transforming them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner. Read More...
Sage Abra HRMS 10.0 for Human Resource Management Certification Report
Sage Abra HRMS 10.0 is now TEC Certified for online comparison of human resource management (HRM) systems in TEC's Evaluation Centers. The certification seal is

knowledge management products  Abra HRMS 10.0 for Human Resource Management Certification Report Sage Abra HRMS 10.0 is now TEC Certified for online comparison of human resource management (HRM) systems in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

knowledge management products  Performance Management: The Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. BEGINLYX Read More...
Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

knowledge management products  Governance, Risk, and Compliance through Effective Risk Management Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management. Read More...
Top Content Management Solutions Compared
Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

knowledge management products  Content Management Solutions Compared Do you know what content management features and functions are most important for your organization? Use TEC’s Content Management Evaluation Center * to get a detailed comparison of content management solutions based on your priorities. The right content management system can help your company Increase productivity and efficiency Increase communication and collaboration Increase profitability Find out which content management solution is best for your company’s Read More...

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