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Human Capital Management for the Public Sector
In the face of shrinking budgets and increasing demands, public sector agencies must transform themselves into providers of value-added services. By developing

knowledge management public sector  eradicate valued skills and knowledge upon retirement. Pressure is mounting to attract and retain candidates while maximizing workforce performance. To optimize both processes, organizations must provide life-cycle career management and support from hire to retire. You need to match skilled individuals to your most pressing business requirements and find ways to provide training and development opportunities to support existing workers. Public sector agencies need to develop strategic Human Capital Read More...
ERP for Municipalities
In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and wate...
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Documents related to » knowledge management public sector


New Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector
KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines

knowledge management public sector  number of enhancements. LAGAN Knowledge Management —introduces a new knowledge platform, user interface, and search tool. LAGAN Employee Mobile— allows public sector workers to easily view, accept, update, and close cases while in the field. The application uses responsive design, which adapts screen size to accommodate smartphones and tablet devices. LAGAN Web Self-Service —provides 24/7 year-round online self-service for customers who are searching for information in a comprehensive online Read More...
Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

knowledge management public sector  to collaborate and share knowledge and documents in real time with other employees, customers, and partners. Complete unification with SPC offers a seamless blending of synchronous and asynchronous collaboration, featuring presence, HD video meetings, chat, Voice over Internet Protocol (VoIP), desktop sharing, Web conferencing, one-click publishing to YouTube , and activity streams. In addition to being an integral part of Saba’s broader talent management and social cloud platforms, an extensive set of Read More...
Improving Human Capital Management in the Public Sector
Given the challenges facing governmental human resources (HR) departments, HR organizations need to take a hard look at their operations, and face the realities

knowledge management public sector  performance assessment tools, and knowledge management applications.” The Executive Director of The Human Capital Institute, Allan Schweyer, acknowledges that, “There is a technology lag in the public sector, HR included, and we have an opportunity to make much better use of IT, especially in areas where there is low-hanging fruit – applicant tracking systems, performance assessment tools, and knowledge management applications.” As another HR executive pointed out, in terms of HR’s reliance on Read More...
Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

knowledge management public sector  be made with full knowledge of causal effects and any up- and downstream impacts that any change may cause. Through devising a questionnaire that asks respondents to rank their perceptions of how well they see their own organisation's ability to deal with the various aspects of each of these six areas, Quocirca has created a set of sub-indices. By averaging the results of these sub-indices, we can then create an overall index, which can then be broken down by geography, by size of organisation and by Read More...
LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

knowledge management public sector  a competitive organizational culture, knowledge is power and many don't want to give it up.  This just reinforces the idea that a proper needs assessment is required to determine if an LCMS is the right way to go.  Because many of the major LMS vendors (like SumTotal and Saba) offer LCMS in addition to LMS, it is often too easy just to tack that extra cost on without much thought to it .” Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

knowledge management public sector  Management Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

knowledge management public sector  two, the importance of knowledge management is discussed, along with its relationship to CRM and service resolution management (SRM).   For more information and to start your own custom solution comparison, please visit Customer Relationship Management Evaluation Center Read More...
SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

knowledge management public sector  Portfolio Navigator for Product Lifecycle Management Certification Report SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

knowledge management public sector  and Change Management for IT Compliance and Risk Management To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk. Read More...
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

knowledge management public sector  Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More...
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

knowledge management public sector  Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

knowledge management public sector  build behaviors, skills and knowledge that will answer the organization's specific strategic goals. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate and retain employees with these competencies. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations and business reengineering. Finally, the report offers a checklist for evaluating a Talent Read More...
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

knowledge management public sector  Learn 9.1 for Learning Management Certification Report Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...

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