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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge management tools comparison  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More...

InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

knowledge management tools comparison  Knowledge Management for Sales Channels and Contact Centers InfiniteKM,  a cloud (and on-premise)-based sales and service enablement platform , helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock, Microsoft, LG, etc., helping companies m Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » knowledge management tools comparison


Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and

knowledge management tools comparison  and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more. Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

knowledge management tools comparison  push new skills and knowledge to employees as needed, making training available without the need for an instructor, or even a wireless connection—for that matter. And many organizations that have adopted this type of learning strategy will agree that the ability of their employees to work from anywhere at any time via a mobile device helps increase their productivity. M-learning, like e-learning, is also collaborative. Learners can easily share advice with or ask questions to others using the same Read More...
Comparing Software Comparison Sites
A few online tools make it easy to compare criteria about software, side-by-side. Of course, you probably expect that I think TEC provides the mother of all

knowledge management tools comparison  could be contributing their knowledge to the comparison. There is a lot to like in the ITerating wiki. It opens up a comparison process to a wide and possibly unexpected audience. This could be a strength, helping visitors gain a variety of data but it could also prove a weakness. I’d love to see ITerating provide more background about the perspectives of each set of user ratings. Perhaps delineate and weight user scores based on whether the users are vendors, consultants, analysts, developers, Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


knowledge management tools comparison  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
Effective Labor Management Provides Big Payback
Find out how in top five reasons for a labor management project.

knowledge management tools comparison  Labor Management Provides Big Payback More and more, managers are asked to extract the greatest value for every payroll dollar spent. Can you calculate how much productivity you are missing with your current workforce? 15 percent? 30 percent? If you don't know, you need to take action. But how do you accurately measure and increase workforce performance ? An effective labor management strategy helps you determine the amount of time employees spend doing unproductive work; how long it should take Read More...
The Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output
Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with

knowledge management tools comparison  Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with enterprise resource planning (ERP), geographic information system (GIS), and human machine interface (HMI) and supervisory control and data acquisition (SCADA) Read More...
Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program
Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers

knowledge management tools comparison  Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers, and ever-changing skills sets necessary for success. That’s why organizations can see solid return on investment (ROI) by balancing recruitment with an investment not just in training, but in comprehensive talent management. Download this Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

knowledge management tools comparison  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More...
HRN Management Group
Since it began in 1989, HRN Performance Solutions, a division of CU Solutions Group, has grown into a well-respected human resource and talent management

knowledge management tools comparison  Management Group Since it began in 1989, HRN Performance Solutions, a division of CU Solutions Group, has grown into a well-respected human resource and talent management solutions and consulting company with a focus on employee performance, compensation administration and HR compliance. Read More...
On Demand Delivery Compels a Compensation Management Vendor
The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the extent that, going forward, some

knowledge management tools comparison  Demand Delivery Compels a Compensation Management Vendor Amid many of the intriguing trends in enterprise applications in 2006, one of the most prominent was the point of no return awareness and increased adoption of the on demand, or software as a service (SaaS), business and deployment models (see Software as a Service Is Gaining Ground ). What's more, 2006 was also the year of increased awareness and growth for the still new enterprise incentive management (EIM)- incentive compensation managemen t Read More...
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

knowledge management tools comparison  Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Read More...
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

knowledge management tools comparison  Cycle Management: A Non-Linear Approach to Supply Chain Management Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain functions across all levels of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more Read More...
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

knowledge management tools comparison  Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More...

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