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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

knowledge management tools  Principles for Knowledge Management Success 10 Principles for Knowledge Management Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Comprehensive analytics provide the insights needed for assessing agent performance, continuously improving the customer experience, and making a solid business case for knowledge management . Source : Consona Resources Related to 10 Principles for Knowledge Management Success : Knowledge Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » knowledge management tools


InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

knowledge management tools  Knowledge Management for Sales Channels and Contact Centers InfiniteKM,  a cloud (and on-premise)-based sales and service enablement platform , helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock, Microsoft, LG, etc., helping companies Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge management tools  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

knowledge management tools  build behaviors, skills and knowledge that will answer the organization's specific strategic goals. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate and retain employees with these competencies. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations and business reengineering. Finally, the report offers a checklist for evaluating a Talent Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge management tools  introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem resolution. The crucial issue is that technicians, dealers, agents, partners, and Read More...
Talent Management Technology Strategies for the Retail Industry in 2010
An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses

knowledge management tools  Management Technology Strategies for the Retail Industry in 2010 An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses approach talent management from an integrated perspective, not as stand-alone elements. But a more important advantage for is the impact on the bottom line. Discover research that shows that businesses with an integrated approach generate 26 percent more revenue. Read More...
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

knowledge management tools  Talent Management Suite Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting, performance evaluation, training administration, recruitment and others, transforming them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner. Read More...
Western Management Consultants
Western Management Consultants (WMC) was founded in 1975. The company@s focuses include strategic planning, executive search, and management development.

knowledge management tools  Management Consultants Western Management Consultants (WMC) was founded in 1975. The company’s focuses include strategic planning, executive search, and management development. Read More...
Data Management Wish List: IT Is Open to Big Changes
Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and

knowledge management tools  Management Wish List: IT Is Open to Big Changes Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape. Read More...
New TEC 2011 Human Capital Management Buyer's Guide
In TEC's 2011 Human Capital Management Buyer's Guide, learn about the...

knowledge management tools  TEC 2011 Human Capital Management Buyer's Guide It's not your father's HR anymore. Traditional human resources has blossomed into human capital management (HCM)—a vastly more powerful and far-reaching way to retain, groom, and manage your company's employees. In TEC's 2011 Human Capital Management Buyer's Guide , learn about the challenges, trends, and developments in HCM state of the HCM market latest HCM solutions and vendor profiles HCM resources and research materials HCM case studies and success Read More...
TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

knowledge management tools  2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application during 2012, the report details what TEC data reveals about your peers' Read More...
Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

knowledge management tools  Governance, Risk, and Compliance through Effective Risk Management Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management. Read More...
Top Content Management Solutions Compared
Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

knowledge management tools  Content Management Solutions Compared Do you know what content management features and functions are most important for your organization? Use TEC’s Content Management Evaluation Center * to get a detailed comparison of content management solutions based on your priorities. The right content management system can help your company Increase productivity and efficiency Increase communication and collaboration Increase profitability Find out which content management solution is best for your company’s Read More...
Human Capital Management
Human Capital Management (HCM) encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees

knowledge management tools  Capital Management Human Capital Management (HCM) encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This HCM model includes functionality for recruitment and staffing management, human resource management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. Read More...
Talent Management RFI/RFP Template
Recruitment and Staffing, Personnel Management, Career Development and Succession Planning, Learning Management, Performance and Compensation Management

knowledge management tools  Management RFI/RFP Template Recruitment and Staffing, Personnel Management, Career Development and Succession Planning, Learning Management, Performance and Compensation Management, Workforce Planning, Product Technology and other criteria for Talent Management applications Read More...
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