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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

knowledge management tutorial  the hierarchy. WebTESS 2.0 Knowledge Bases (KBs) are arranged in this way. ( Author note : The criteria can or should represent variously business objectives, business capabilities, processes, and end criteria which can represent features and functions, or measurable items related to other issues of the vendor-client relationship, including project management and vendor viability issues(for example). In our case the relationship is limited in the KB to availability and warranty concerns only, partly to Read More

Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge management tutorial


Lombardi Software Teamworks 7.0 for Business Process Management Certification Report
Lombardi Software's business process management (BPM) system, Teamworks 7.0, is now TEC Certified. The certification seal is a valuable indicator for

knowledge management tutorial  IT research and extensive knowledge bases that catalog vendors' support for thousands of enterprise software features and functions, are the leading resource for IT decision makers around the world. By combining that information with a proven methodology, unique Web-based software selection platforms, and years of software selection expertise, TEC delivers an unmatched range of online software evaluation and selection services that bridge the gap between enterprise decision makers and the Read More
Computerized Maintenance Management Systems: A Tutorial Part Two: Benefits and Interfaces
A CMMS is an excellent business opportunity whose implementation can significantly improve operations, reduce equipment downtime, increase accountability of the

knowledge management tutorial  However, with your detailed knowledge of the company, these benefits may be just the tip of iceberg. This is Part Two of a two-part note. Part One discussed the Challenges and Features of a CMMS. Interfaces Depending on what applications you have installed and how seamless you want a CMMS to fit into your systems architecture, the complexity and number of interfaces can be significant. The chart below lists potential interfaces by functional area. Potential CMMS Interfaces Functional Area Interface to Read More
Cash Management 101
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work,

knowledge management tutorial  knowledge, gut feelings, and knowledge of the levels of risk. Computer applications that feed business decisions do not think and do not have knowledge. Rather, they apply the kind of logic needed, for example, to compare .001 to .0001. They cannot do what the human brain can do, and that is think. Humans make the final business decisions, not machines. Some ERP applications have better financial capabilities than others; they have financials which include analytical applications that go beyond the Read More
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion
In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using

knowledge management tutorial  Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion E. Robins - May 30, 2001 Executive Summary    Most business managers, whether vendors, vendor clients or implementers, are unaware of the fundamental capabilities that knowledge based decision support can provide to minimize project risk for all sides of technology utilization. Given that over 90% of IT projects fail on first Read More
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

knowledge management tutorial  Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

knowledge management tutorial  two, the importance of knowledge management is discussed, along with its relationship to CRM and service resolution management (SRM).   For more information and to start your own custom solution comparison, please visit Customer Relationship Management Evaluation Center Read More
More Than
“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s

knowledge management tutorial  Than Talent : Exploring Talent Management and Workforce Management as a Continuum “Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s workforce are people who are considered more easily replaceable. But the general workforce can serve as a pool for future talent. This thought leadership explores some of the principles that are driving talent management and workforce management Read More
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

knowledge management tutorial  IBM Lotus Web Content Management Software IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

knowledge management tutorial  Study: SAP and Marketing Management By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

knowledge management tutorial  and to forecast pipelines. Knowledge management . These capabilities serve as the hub of a PSO. Service firms demand collaboration and analysis of data by both internal parties (management and staff) and external parties (customers and partners). PSOs demand robust knowledge management capabilities that access all components of their business. In addition to these core components, workflow capabilities and integration to back-office systems (HR and financials) are critical components of the complete PPM Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


knowledge management tutorial  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

knowledge management tutorial  Study: More Efficient Hospital Management Systems with Content Management Tools Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency. Read More
Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

knowledge management tutorial  IT Solutions-Enterprise Content Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM) solutions to both government and private sectors—two sectors undergoing rapid automation and thus in need of ECM solutions in Saudi Arabia. Read this paper to see how alfanar IT plans to address these market needs and the improvements expected with OpenText. Read More
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of

knowledge management tutorial  and Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges. Read More

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